Silva Timber Anmeldelser 

I placed an order with this company on 7th May 2020. I ordered their Factory Coated Western Red Cedar Timber Slats. I paid a premium for this service.I received my delivery on Friday, 19th June 2020. When my contractor, came to construct my new horizontal fence, it was clear the slats had been batched up and packaged before they were completely dry. The slats were stuck together, the coating was tacky and they looked like an amateur had coated them. There were runs, areas that had peeled, small chunks out of the wood, lots of black and white marks all over the slats. I wish I could send you the pictures!! I sent pictures and emails requesting a complete replacement of my order. I have received one email from a Sales Advisor, stating information and pictures provided, passed on to senior management and head of customer services. I have not received a response from either of these sources. I have tried calling all the numbers I have for the company, no joy. I paid several thousand pounds to this company and with hindsight, I definitely wouldn’t consider using them. If I could give a score of less than one star I would. This delay is costing me money, my contractor, has other projects and it would appear Silva Timber don’t give a toss. They have had my money! I would not recommend using this company under any circumstances.

Update regarding this dispute:-
I have since been liaising with their Customer Service Manager. I think it is only fair to update you on how they have handled my complaint. We reached an acceptable solution. I conceded that the 50 slats my contractor had installed wouldn’t be replaced. I would have to sand the backs down and re coat accordingly. However, the remainder of my order would be replaced, they would provide me with the Sansin product to manually coat my replacement slats. I also would receive a refund of the premium I paid for the original slats to be factory coated. To date, I have received the replacement slats and Sansin product and now am only waiting on my refund. I now have a lot of work ahead of me, applying two coats of Sansin product to every slat. My project has now been delayed for another six weeks because my contractor has moved on to other projects. I suppose this gives me more than enough time to get my slats coated for installation. This has also had a knock on effect with the next phase of my project. I have now coated 60 of the replacement slats and am extremely happy with the finish. The aesthetic looks so much better. I can’t fault how the company has dealt with my complaint but I wish they had provided more information on their website regarding the factory coating finish/process. If I had know this was the normal occurrence for these marks on all of the backs of the slats, I would not have selected this option. A lot more work but at least you could make a constructive decision. Thank you to Mr Shaw for his assistance in this matter.

Ordered a single item (tyvek house wrap) which only had a value of around £50 and paid extra for next day delivery. Item didn’t arrive for a week but only after 10-12 phone calls chasing up where the item got to. What a nightmare company to deal with. They agreed to refund me the deliver cost but that took 3 more calls to get it actually paid back.

A really helpful team in customer support made many difficult decisions less so. A very useful showroom in West Drayton also staffed by a knowledgable team meant at least we could see and feel the product and more samples sent out to us on request FOC. In excess four hundred meters of pre-treated western red cedar delivered on time and of great quality. Probably not the cheapest in the market place but from my many months of research just the product i wanted and well worth it.

I must apologise as I confused your company with another company in my previous review.

The customer service that I received from yourselves was excellent. Being able to speak to a human being and not having to wait in a queue or press the key pad for different options was so refreshing.
I was able to ask for advice to check that I was ordering the correct type of screws which were delivered very quickly. Really impressed!

Good service, price & quality product

Made a telephone enquiry, they dealt with my requirements very efficiently, saved me time and a bit of money would definitely use them again.

We enquired about some boards, and Jenny Merrit was dealing with us, however, there seems to very poor communication. No exact dates when we will receive any materials, as there is no response at all since the 13th of January. To us it seems as though they are not really interested in selling.

The product looks good, we want to buy it, but may have to look at other companies if they are not interested in selling.

Terrible, used to be good years ago, sad to say my company won't be using this outfit again. Poor communication, damaged products, lengthy delivery times

Excellent service and delivery. Cladding is great and will use Silva again.

Excellent, how nice it is to deal with a firm that does as it promises. Friendly and helpful over the phone, delivered on time by again friendly and helpful staff. Cladding looks fantastic. Won't hesitate to recommend to family and friends. Delivery can be slow but worth the wait. Five stars throughout.

Purchase from a professional landscaper.
Ordering process was hassle-free, the person I spoke to was helpful and professional. Received confirmation email and receipt of purchase immediately. On the morning of the delivery due date I received two confirmation phone calls, one from the office and one from the delivery driver with an ETA. Driver arrived exactly on time, was also helpful and professional, and the goods were exactly as I ordered - great quality. Perfect, many thanks. Will certainly use again.

Purchased 60 Red cedar battens and 4off 3" x 3" posts. Firstly the team assisted me with the best oil to use oo the wood. Then I have an issue with 3 of the battens with flaws in them (through no fault of Silva) these were replaced immediately with no quibble. Then when I virtually completed my projected I decided I needed 12 more battens to complete the look. The transportation costs were more the the material I was paying for Silva immediately reviewed the costs and provided a solution.
For customer service and expectation, Silva (Jacob and Barry) satisfied if not exceeded expectations.
Thank you to these two gentlemen and to Silva for the products the supplied. Any customer would find it difficult to fault them.

We recently orderd 88 silva A siberian larch panels. They were delivered on time and the service was good. We chose the more expensive Silva A grade as we preferred the panels to be fairly knot free. However less than half of the order were of the grade A quality -this judgement was based on the near perfect display of Silva B boards in the Harmondsworth showroom and the online images of silva A and silva B boards on their website.
On complaining and providing photographic evidence, we were told that we should expect to have these grade B and C boards even though we had paid for all grade A.
At the very least they have misrepresented the quality of the board we were led to believe we would receive and taken our money by deception.
Silva timber is clearly a company not to be trusted.

Found what I needed easily and delivery was as stated. Unfortunately a part was missing in each box. I phoned Silva and they were happy to put the parts in the post that day. Unfortunately for them this was a Friday and the parts were needed for the following day. I was told they would send the parts so they would arrive before 9am on the Saturday. I didn't receive them until Monday lunch time as someone had opened the envelope! Royal Mail? This meant different work had to be scheduled for the weekend which cost extra time. Can't really blame Silva for Royal Mail's tardiness but if the bits had been included with the original delivery I would have given 5 stars.

Silva managed to supply us with the right nails that two other companies had failed to do so previously. They were also the cheapest! Wish we had found them sooner.
The nails arrived promptly as promised.

Fast, efficient service, well packed, all at a competitive price.highly recommended

Item came when expected and was cheaper than ebay sites selling same thing.

Just bought stainless steel lost head nails. They seem difficult to find locally, so ordered online from Silva. They arrived very quickly and securely packaged.