Equiniti Shareview Anmeldelser 4 867

Incredibly helpful staff talking to someone who has no idea about share dealing and had to sell shares with an LPA in place. They couldn't have been more helpful.

Selling my shares
I spoke to two people and both were very helpful and sorted out my selling of the shares. Very understanding 👍

I've been using Equiniti Shareview to administer my shareholdings in various companies for about 16 years. Today I called the phone number provided to report a problem with a document that had been generated for one of these holdings. The document incorrectly stated that I had been sent a cheque but had not paid it in when in fact no cheque had been issued and the relevant amount had already been paid into my bank account. The agent I spoke to refused to acknowledge this was a problem, and maintained the letter was correct, because I would have been sent a cheque if Equiniti didn't already have my bank account details. He seemed incapable of recognising that such documents could be very confusing and that it would be better not to generate them. He refused to go beyond explaining why the incorrect document had been generated and said he had no means of contacting anyone at Equiniti to get the system changed so that such documents would not be generated in future. His attitude was extraordinarily unhelpful . All I wanted him to do was to note what had happened and pass it on to whatever team of developers manages the system that generates such documents, but he was neither willing nor able to do this.

Here is what happened in detail:
1. I have a shareholding in company X.
2. At some point in the past I have registered my bank details for the shareholding so that dividends are paid directly into my bank account.
3. Later on I have joined the DRIP for this company.
4. Later still I have left the DRIP, leaving a cash residue that is held by Equiniti but which belongs to me.
5. The next dividend is paid into my bank account.
6. Shortly afterwards Equiniti sends me a letter noting that I have left the DRIP and telling me the DRIP residue has also been paid into my bank account.
7. When I log into Equiniti Shareview there is a DRIP statement generated on the same day the letter was sent to me. But this statement is not the same as the one sent to me and states: "Our records show that you have outstanding cheque(s) from when you were in the dividend reinvestment plan (the DRIP).
You should cash these payments before they expire. If you can’t find your cheque, or if it is out of date contact us now for a replacement payment. You may be charged a fee for this service."
8. I am confused and wonder if I have misread the letter received in the post, since shredded, and perhaps also shredded a cheque when I misread the letter.
9. I check my bank account and see the relevant amount has been paid in, and so realise this is just an inconsistency between the letter I was actually sent and the one held online.
10. In a spirit of helpfulness, (I am a former software developer), I try to contact Equiniti to point out that the online document is incorrect and could cause confusion. I make it completely clear to the person taking the call that I know there never was a cheque and that I have been paid, and am just pointing out that the online letter should match the one actually sent to me.
11. The person taking the call is entirely unhelpful and isn't remotely grateful to me for pointing out the inconsistency. I end the call when it is clear my only recourse is either to make a complaint or write a one-star Trustpilot review, which I tell him I will do.

Guns Briya was very helpful

Quick replies as very helpful!

Meena was incredibly helpful and got to the bottom of my complex query with super communications. Highly recommended.

Greta online chat with Ange today. Really informative about share dealing process as I had a missing share certificate. Quick and easy to use.

Meena was patient and very helpful .
Could not have asked for a better service.
Thank you

After failing to complete the task solo, respectful, concise and patient help with form filling was provided by Ayan.

My problem was very well addressed. It was solved during the phone call. The person that helped me showed education and patience.

excellent prompt communication and questions answered

No one knows what there doing. There customer service is awful. They have my shares and have now lost them because someone inputted my name wrong. Got transfered to someone else 2mins before closing and now I have no answers.

quick, honest, answers very pleased with this service

Very quick tailored advice which understood my issue and resolved it satisfactorily

Before this phone call, being computer illiterate, the phone operator has given me confidence to deal with the outstanding issues which have arisen since my late wife’s death in dealing with the shares, which I am inheriting. The operator was both patient, knowledgeable and understanding.

Prompt response on online chat. Answered all my questions. Transferred quickly from bot to human. Polite comprehensive conversation with Shafiqur

Quick and simple

The call center staff have tried their best and some have been very helpful but after many attempts to unblock my account I have given up . The problem is that my indentity has to be verified by a third party LEXIS NEXIS . On attempting the verification I was thwarted as I have no facility to send a 'selfie' . LEXIS NEXIS informed me that it is beyond their control and to contact Equiniti. On sending email to Equiniti was given a number to call which turned out to be back to call centre . Thus begins the cycle again . Lets hope the shares keep gaining value as it seems under Equiniti executors have a much better chance of gaining access to them .