Good service , great price and delivery on time cannot ask for any more

Buyer beware! A young couple bought a sofa for their first house from the Aberdeen store and it was never delivered. They were told it was coming and paid the full balance. Weeks later they were having to chase and were told different versions of what was happening but it was definitely on the way. Eventually the Manager admitted the sofa was lost and they would be re-joining the queue with another 12 week wait. No loan sofa available so they were looking at a 6 month period with nothing to sit on. Absolutely lack of understanding for their plight by the Manager and he had been boasting to his colleagues in store that he had "saved the deal" when they had to re-order. After a visit to the store they also discovered the sofa had since been reduced which the Manager neglected to mention. Shocking behaviour from such a large company. The sofa has now been cancelled and a new one ordered from DFS with a 2 week delivery window. Avoid disappointment and go elsewhere.

I would like to take this opportunity to recognise the customer service of Lisa. We really appreciated her time and guidance when we were in store. Lisa made our purchase experience very enjoyable. She came across such a lovely person, and her customer service was exemplary. The quality, range and colour choice of sofas are plentiful and superior to other sofas we viewed from comparable stores.

Great delivery men. Very efficient and friendly.

The sales man explained everything before we bought it

Went into the store on yhe 7th of june.was made to feel welcome but not at all pressured.didnt go to purchase a new sofa but got tempted wiyh one .All beautifull sofas and with having the option to have any fabric or leather you want is a clever idea. And yes we purchased two recliners with fabric of our choice.Would highly recomend this store and staff.

Have already given a review in shop

Excellent service from Blake. Thanks 😊

Great service in store from Sam. Very friendly, helpful and knowledgeable. Excited to get our new sofa soon

Sam in the Aberdeen store was brilliant help us with all we needed to know.

Very helpful staff, Lisa was great! Amazing sofas and so customisable

Staff were very helpful and had a good experience of what I was looking for so thankyou

Michael at Aberdeen shop provided clear explanation of product and sales choices which contributed to confidently make purchase decision for 2 chairs.
We look forward to receiving chairs and bring able to report a positive delivery experience and that chairs provide the comfort level we anticipate.

Very friendly, attentive staff and great quality products.

We again got such good service from Sam in the Aberdeen store.
He found the perfect suite for us at a remarkable price.
Serving us lovey Italian coffee while he did all the paperwork.

We had the pleasure of buying a sofa today with the help of Lisa, she was absolutely fantastic and made the process incredible easy and straightforward. We found our dream sofa and wouldn’t have been able to without her. She is super friendly and excellent at her job!!!

Excellent service from Lisa, great value and selection too

The whole process was very simple. Very helpful staff in the Aberdeen store. The finished product arrived on time by a very professional crew. The quality of the product for the money paid is excellent. Delighted and would highly recommend.

Sam dealt with us, very friendly, knowledgeable and professional. Highly recommend 😁😁

Excellent service from staff