Habe 700€ gewonnen und wollte sie auszahlen. Funktioniert nicht weil angeblich noch ein Dokument fehlt. Ich habe darauf hin anstatt mit Apple Pay zu zahlen nochmal 20€ aufgeladen über die sofortü... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Katastrophe dieses Casion einfach nur Schmutz hatte über 1000€ gewonnen wollte Auszahlung und dann kam das Problem das fehlt noch das und das beim einzahlen nichts haltet euch fern von der sch..sse ha... Vis mer
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My podenco has had the whole antibiotic responsive colitis nightmare for years, endless stomach upset and then the ear issues on top just felt like too much for him and honestly for me too. I started... Vis mer
11.01.26 registriert 12.01.26 Dokumente eingeschickt, Auszahlung beantragt. Am Abend Geld auf dem Konto. Top Casino. Von mir gibts 5 Sterne Update: Zweite Auszahlung beantragt vor mittlerwe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Rooli.com (Rooli Casino) is an online casino packed with action, from the latest games and industry favourites, up to various slots. Test them out for real money or with no deposit! Rooli.com (Rooli Casino) is fully regulated by the Government of Curacao. Our casino is owned and operated by Dama N.V. that is incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. 8048/JAZ2020-13 issued by Antillephone N.V. authorized by the government of Curacao.
Kontaktopplysninger
Berlin, Tyskland
- support@rooli.com
- www.rooli.com
2,2
Under middels
98 anmeldelser
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I have a complaint to make
I also have a complaint to make. be very careful because when you have to withdraw money it always complicates the system and you can't solve anything with the chat. Depositing is done in 3 seconds and when you want to withdraw you only have problems. I think they intentionally make it difficult because I have played at several casinos and I have never encountered anything like this before.
I hope that I will receive my withdraw!!!
17. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rooli Casino
Hi Andreea,
Please check your registered email for a contact from our team.
Your case has now been resolved.
Thank you for your patience and cooperation,
Rooli Customer Support Team
Ein gutes Casino ich empfehle wirklich…
Ein gutes Casino ich empfehle wirklich jeden bei dieses Casino sich zu registrieren!! Ich habe mich registriert weil ich bewertung gelesen habe und stimmt er hat wirklich diese Sterne verdient!!! ABER VOSICHT SIND NICHT ALLE GUT OBWOHL DIE GUTE BEWERTUNGEN HABEN
16. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rooli Casino
Hi Mile,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Did not recieve bonus or free spins.
Last night I made 5 deposits totalling $418. 1st, 2nd, 3rd & 4th deposits I was smart and tried to use the bonus code which I correctly copied and pasted the codes. I did not once see or recieve any bonuses or free spins as mentioned in each promotion of bonus. So I thought perhaps they or atleast 1 of the bonuses or free spins would be applied after awhile so I continued and deposited a 5th amount. Only to come back to the site tonight and no bonus or free spins in site. Hard to navigate this site also. So I went to the support chat and was transferred to "jeff" who only did the blame game and took no responsibility and no apology. I have screen shots of the whole conversation if anyone would like to see the disappointing conversation with the agent "jeff". Telling me I had not entered a code when I know for a fact I had entered a code and jeff saying I should next time contact the team of I don't recieve my bonuses. Also that he could not manually give my bonuses or spins as the system won't allow him to do so. Which to me sounds like they are admitting to being wrong.
In any case I definitely do not recommend this site. It's staff do not know how to take accountability or accept there would be a fault in the system but instead blame the player which jeff was incorrect with the blaming. I'm very disappointed as a first time player last night and definitely won't be returning. However I will be making a complaint to Department of Internal Affairs about this Fraudulent gaming site.
Review and Complaint made by Bronwyn Coffin.
13. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rooli Casino
Dear Bronwyn,
Thank you for sharing your feedback. Understanding customer experience is crucial to the development of our brand, so we are glad to hear your positive and constructive opinions about us. We genuinely value the sincere opinions of our players, and all reviews are important to us. Encouraging players to leave their comments helps us identify areas for improvement.
We understand that our support team have been in touch with about the codes we gave you being input incorrectly on the site. Hopefully this support has now helped our resolve the issue.
I am sorry that you feel like your experience does not match the opinion of many other players. We wish you the best of luck in future.
Kind regards,
The Customer Service Team at Rooli.com
Overall good
Overall good. On 2nd or 3rd deposit using welcome bonus I wagered the amount required and was still able to make a nice return worth withdrawing. Verification was quick and simple. Requested bank withdrawal 2 days ago and have just gotten confirmation withdraw is approved and awaiting funds now. Pretty happy with my experience so far
18. mai 2024
Svar fra Rooli Casino
Hi Cameron,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com). We would love to make it 5 stars for you! Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Put in $1000 won nothing and I'm new to…
Put in $1000 won nothing and I'm new to the site they claimed I was winning but didn't even win over $300 was only little wins here and there but never made it over $300 the highest I got to was $240
7. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rooli Casino
Hi Edwina,
Thank you for your review - Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
We are sorry to hear you had no luck while playing with us. All games have the highest possible RTP (Return to Player) settings available from Game Providers. This can actually be verified within the game. I suggest contacting the game providers if you're feeling uneasy about the RTP offered. This is handled by them & they can safely assure you the same & that our settings are indeed lining up with what we offer. Results are generated by the provider & are independent of our casino.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Svar fra Rooli Casino
Hi Yvonne,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
I moved to Rooli about two months ago…
I moved to Rooli about two months ago and was invited to their VIP programme not long after - the benefits are some of the best in the industry. Rooli is super fast and my account manager is super communicative.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Rooli Casino
Hi Jennifer,
We are so pleased to see that you are having a good time using Rooli Casino. (Rooli.com), Understanding customer experience is very crucial to the development of any brand. So we are glad to hear your positive and negative opinions about us. We request sincere opinions from our players and as such all reviews are genuine. Of course, we encourage players to leave their comments here, so that we can understand what we should improve.
If you have any further questions, feel free to contact us using our on site support email address.
Kind regards,
Customer Service team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.