Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Vis mer
From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Vis mer
I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside
Kontaktopplysninger
Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB, Newcastle upon Tyne, Storbritannia
- 01912869231
- info@rmsestateagents.co.uk
- www.rookmatthewssayer.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 87 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The friendliness of the staff made the experience a lot less stressful
The friendliness of the staff made the over all experience less stressful.
All queries were answered in a timely manner and I would not hesitate to recommend this branch (Fenham) to family and friends.
Dylan is a credit to the company and they are really lucky to have such a knowledgeable member of staff working for them. Matthew will learn so much working along side Dylan.
Thank you to all the team, Steven, Stacey, Dylan and Matthew.
Thank you so much to the Hexham branch!
Leah was our main contact at the Hexham branch throughout the purchase of our new home, and she was absolutely fantastic. We also dealt with James and other members of the team, and everyone we interacted with was reliable, friendly, and proactive. They kept us updated at every stage, were always easy to reach, and made the whole process smooth and stress-free. By a mile, they’re the best estate agents we’ve ever dealt with, and we’re genuinely grateful for all their help. Highly recommended.
RMS Hexham - A great experience
RMS Hexham were great to deal with. Leah was our main point of contact and she was fabulous to deal with. I'd recommend this estate agents to anyone.
I can’t recommend my financial advisor…
I can’t recommend my financial advisor highly enough. After being let down by my first lender, Alistair stepped in and truly pulled out all the stops to get things back on track. His professionalism, clear communication, and dedication made a stressful situation so much easier. Absolutely outstanding service from start to finish.

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Great Experience for a First Time Buyer
A great experience with Dawn and the team at Rook Matthews Sayer, Blyth whilst purchasing my first home. Everyone was kind, informative and great on assisting with any queries that I had during the purchase.

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RMS Ryton office
Excellent service provided by all the staff at the Ryton office. Both Emma and Victoria were invaluable in all stages of the sale, their guidance,assistance and positivity was greatly appreciated.

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Selling our property through RMS WB branch
Good channels of communication from Rook Matthew Sayers in attempt to keep us up to date along the journey of selling our property. Thank you team Rook Matthew Sayers at the Whitley Bay branch!

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Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton.
I would defiantly recommend using Michael for all your mortgage needs. 👍
Michael has been amazing, the amount of information on line can be overwhelming but Michael was happy to answer any questions I had he was very knowledgably and patient (trust me I had lots of questions) He found me a great mortgage and has taken me through the process so far with ease, so hopefully I will be on the way to buying my forever home soon thanks to Michael and the team at RMS Ryton.

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RMS Ponteland
RMS - Ponteland
What can I say; this estate agent has done what MULTIPLE couldn’t do! Whenever I’ve told people my story recently, they cannot believe the shocking service I’ve had from other estate agents, so I’m just so glad I finally found RMS & listed my house with them!
The entire team in the Ponteland office have been unreal; they’ve been so friendly, so polite, so professional and I just cannot thank them enough for all of their hard work and dedication they’ve ploughed into selling my house.
On a more personal note, Sian has been exceptional. I would 100% understand if she was pulling her hair out in clumps regarding my house sale, as it’s been so long-winded, through nobody’s fault bar the bottom of the chain’s solicitor firm, however, Sian has consistently been on the ball, she’s always available to speak with when needed and she really has gone above and beyond to help me!
I can’t put into words how grateful I am for the work of RMS Ponteland; I will definitely be recommending them to anyone who needs a local estate agent, as they put their local competition to shame!
Thanks again for everything! 🩷

Svar fra Rook Matthews Sayer
Ashington Branch
Alistair, Wendy and Angela at the Ashington branch have been amazing with us. We are buying our first home and although it hasnt been an easy process (nothing with RMS) Alistair and Wendy in particular have kept in touch every step of the way. We couldn't be happier with everything. Alistair has made the whole process of getting our first mortgage simple and easy making sure we understood everything and kept us right. Could not recommend the branch enough.

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Selling a property
All the staff were very helpful and guided me through the process of selling my property in a very professional manner . Not having moved for nearly 40 years this was very important to me. They provided several viewings and within a week I had several offers. I was guided through the whole process of selection and felt confident in the advice they gave me .
Before selling I had been looking for a suitable property to downsize into so had been popping into the branch every so often . I never felt under pressure to look at properties which weren’t right for me , this led me to choosing them to sell my property as they knew the market around my area. I would certainly recommend them

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Excellent service from the Ryton…
Excellent service from the Ryton Branch, very knowledgable, professional and I would definitely recommend this office, the staff are simply brilliant.

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Great customer experience
From start to finish great customer service. We had 2 other estate agents out before making a decision on which agent suited our needs and the professionalism from David was far superior than the other agents which made our decision easy as he knew his stuff and presented us with a sales pack which no other agent did.

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Chris was very courteous and…
Chris was very courteous and professional and went above and beyond to help us in our journey to find a property in Newcastle.
Would highly recommend Chris and the wider Rook Matthews Sayer team.

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Jamie at Whitley Bay branch
I used Jamie at Whitley Bay branch to help me find a mortgage and he was fantastic. Just made a difficult process really easy. He’s taken a lot of the stress away and made things very easy. Highly recommended!

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House Sale
Absolutely superb service from Rook Mathews Ryton,
Very Professional, one to one service couldn’t thank all at this branch ( RYTON ) enough, from getting people through the door, to assisting with paperwork, plus solicitor, all in all top notch service,
5 star.

Svar fra Rook Matthews Sayer
The team at the Hexham branch.
The team at the Hexham branch.
I would like to say a very big thank you to all staff at RMS Hexham for their help, especially Leah.
They kept me informed through every step of our moving process and were always at the other end of the phone when needed.

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Fast efficient friendly
Fast efficient friendly - kept in touch on a very regular basis with updates

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Impressive!
We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!

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Good communication is vital…
I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.

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