Pattinson Estate Agents, Jarrow have just handled the sale of my house. From the beginning to the end all of the staff were very professional and kept me updated every step of the way. When there was... Vis mer
Selskapet har svart
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I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughou... Vis mer
Selskapet har svart
Dan is an awesome photographer who is from Houghton Le Spring branch Dan took 360 video images and photos and all were uploaded next day to RightMove online A For Sale board was placed outside... Vis mer
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Shocking Service, having paid fees upfront in May 2025 we have had yet another sale fall through. Communication is terrible we were not advised that a sale we agreed in June was not going ahead until... Vis mer
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Opplysningene stammer fra ulike eksterne kilder
North East's Largest Independent Estate Agent. Family run and passionate about property!
Kontaktopplysninger
Silverlink Business Park, NE28 9NY, Wallsend, Storbritannia
- pattinson.co.uk
4,0
Bra
1k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The service here is excellent and…
The service here is excellent and professional, thank you to all the team members.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Quick and efficient
Quick and efficient, really helpful with buying my first home
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review Tia! We are delighted that your experience with us has been as positive as we aim to give all our customers, and we wish you all the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Pattinson Estate Agents, Jarrow
Pattinson Estate Agents, Jarrow have just handled the sale of my house. From the beginning to the end all of the staff were very professional and kept me updated every step of the way. When there was a problem with legal matters, Alison was amazing, she went above and beyond to help us to resolve the issue and always did so with a friendly smile and sympathetic ear, I cannot thank her enough. I would highly recommend this branch to sell or buy your home.
1. mai 2026
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Svar fra Pattinson Estate Agents
Thank you so much for this great review Lilian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Good pleasant communication
Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.
15. april 2026
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Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
What an easy transaction
What an easy transaction, and a big thank you to Rachel Lewins great communication, helpful, pleasant, wonderful asset to your team. Thank you all so much.
Eleanor
6. mai 2026
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Svar fra Pattinson Estate Agents
Thank you so much for this lovely review Eleanor! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Fast and easy very good service
Fast and easy very good service
24. april 2026
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Svar fra Pattinson Estate Agents
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Lucy in the South Shields office was…
Lucy in the South Shields office was really excellent at keeping me updated, helping me find a property in the short timeframe I had. Thank you!
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with Lucy and the team, has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I haven’t experienced better customer…
I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughout and really went above and beyond to help. Would highly recommend to anyone.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with Lucy and Lauren and the team, has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Shady practices and hidden fees—they’ll hold your property hostage.
I wouldn’t recommend this auction house to my worst enemy.
After months of failing to sell my property, I did the sensible thing and gave my 28 days' notice to withdraw. Not once during that notice period—nor in the "multiple calls" they claim to have made—did anyone mention a £1,200 penalty. It wasn't until my contract had already ended on August 26th that they suddenly "remembered" I owed them money.
The sheer audacity of their business model is impressive:
The "Hostage" Tactic: They flat-out refused to de-list my property from portals, effectively blocking me from moving to a local estate agent until I paid their unsubstantiated invoice.
The Inconsistency: First, they told me the fee was for "failing to provide a legal pack." Then, the invoice magically changed to a "withdrawal fee."
The "Small Print" Trap: They hide a massive £1,000 + VAT penalty inside a convoluted sentence in Clause 4. Most people assume a withdrawal fee applies when you pull out of a sale; here, they use it as a weapon if you don’t jump through their administrative hoops—hoops they never bothered to mention while I was actually giving notice.
I have paid this £1,200 under protest just to get my property back from them, but I am currently seeking legal advice and escalating this to the Property Ombudsman.
Prospective sellers: BEWARE. They are more interested in collecting "withdrawal fees" than actually selling houses. If you value your money and your sanity, take your business to a professional firm that actually communicates like they’re in the 21st century.
I expect a full refund of this unjustified charge. See you at the Ombudsman.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Hi Phil, We’re sorry to read your comments and that you feel dissatisfied with the service provided.
At Pattinson Auction, all vendors are required to review and agree to our full terms and conditions prior to entering into an instruction. These clearly set out all fees, including any applicable withdrawal charges, along with the circumstances in which they may apply. There are no hidden fees and all Pattinsons costs are transparently detailed within the contractual documentation.
It is also important to note that, whilst a property remains under an active agreement with us, certain obligations apply regarding marketing. These terms are also clearly outlined within the agreement signed at the outset.
We always encourage clients to carefully review the full contractual terms before proceeding and where necessary, to seek independent legal advice to ensure full understanding prior to instruction.
That said, we take all feedback seriously. If you are willing to share your details directly with us at reviews@pattinson.co.uk we will be happy to review the matter further with the team involved to ensure everything has been handled correctly and appropriately.
Dan and Hilary have been brilliant from…
Dan and Hilary have been brilliant from the first meeting, very understanding and professional! I would only ever recommend Pattinsons in Houghton-le-spring for their outstanding efficiency to get my property sold!
Thank you again
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I was appointed executor to my brother…
I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.
We contacted Dean Florence at Pattinson Jarrow office
Who gave us a valuation and suggested we put the house to auction (they also offer the whole package of solicitors etc) which we decided to take his advice.
We were referred to Caitlin Pattinson who went out of her way to make this whole process stress free, she was in regular contact keeping us updated on Viewings etc
And the day of the auction went without a hitch we felt that the service offered is second to none and would highly recommend this company if you are thinking of buying / selling a property.
We found them very helpful, polite, approachable, honest what else can we say
But a huge thank you.
Ann (Hemel)
8. april 2026
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Svar fra Pattinson Estate Agents
Thank you so much for this great review Ann! We are delighted that your experience with Caitlin has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Recommended by Lovelle estate agents
Recommended by Lovelle estate agents. Very pushy when asked about the fees and still wouldnt state exactly what fees there are to pay as a seller. Phone calls were vague and would try and move to different tact as distraction. When asked to put it in writing there was just a random screenshot of prices. Where these had come from I have no idea as there was no reference. The email language used was very passive aggressive and not customer focused. Stating that we did not have to sell with them. Email ignored and 3 days later they rang pushing to sell the property. A company I would stay clear from
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Hello Gayle, thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
Pattinsons Yorkshire strung me along…
Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
Showed me round the property
Showed me round the property
27. mars 2026
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Svar fra Pattinson Estate Agents
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
Iv had a great experience with…
Iv had a great experience with Charlotte Mason and would highly recommend. Your communication and proactiveness has been second to non. Thanks for all of your help!
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this review Terri! We are delighted that your experience with Charlotte has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
Great experience
Sold a property through auction dealing with the great team at Norton Branch. Tony, Julie and the team were very professional and gave honest advice and guidance. They kept us updated with viewings and feedback. Sold in the first round of auctions and happy with the price achieved.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review Vicky! We are delighted that your experience with our Norton team has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from all of us at Pattinson Estate Agency and Pattinson Auction.
Houghton Le Spring Dream Team
Dan is an awesome photographer who is from Houghton Le Spring branch
Dan took 360 video images and photos and all were uploaded next day to RightMove online
A For Sale board was placed outside the front of our property in view of the main road
We had a 2 viewings booked next day, and the first viewing placed an offer which was accepted
It’s safe to say we received outstanding service from Dan and the ladies in the Houghton office who arranged the bookings
Highly recommended if you want to sell your home with a great team of people 🏡
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this review! We are delighted that your experience with Dan and the team, has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I cannot thank Caitlin enough for her…
I cannot thank Caitlin enough for her help and kindness when selling my property at auction, she really took the time to listen to me and made it seamless, she is a credit to the company
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this great review Sarah! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Their service to the landlord is
Their service to the landlord is , customer service oriented .
Keri
Kaya
Maruf , are names that I deal with regularly , & very much worth mentioning their out standing service .
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pattinson Estate Agents
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
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