Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Vis mer
I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Vis mer
Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside
Kontaktopplysninger
Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB, Newcastle upon Tyne, Storbritannia
- 01912869231
- info@rmsestateagents.co.uk
- www.rookmatthewssayer.co.uk
4,8
Enestående
841 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Friendly and professional staff
Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you Paula, we are so pleased you have found our team to be friendly and professional. We really appreciate you taking the time to leave this review!
Alistair the mortgage guru
Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
We love the subject line of your review Mick! Thank you so much for taking the time to leave such a wonderful review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
Superb Service
To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you so much for taking the time to leave a wonderful review for a team in RMS Alnwick!
Brilliant mortgage advice from Alistair…
Brilliant mortgage advice from Alistair once again. Got me a great deal.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you for leaving our Mortgage Advisor Alistair a great review, we really appreciate it!
Excellent service from Alnwick branch
Excellent service from Lorraine and staff in Alnwick
We sold quickly through them and they helped us through protracted process and we got there in the end with their help
Thank you
AM
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you for leaving us a 5 star review, we really appreciate it!
Alistair was great
We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.
He went above and beyond to support us, keeping us updated at every stage and making what could have been a stressful experience feel smooth and manageable.
We genuinely couldn’t recommend him more—if you’re looking for someone reliable, knowledgeable, and truly committed to helping you, Alistair is the person to go to.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you so much Connor for taking the time to leave a great review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
Good service and efficient
Good service and efficient
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you for leaving us a 5 star review John, we really appreciate it!
Mortgage advisor- Alistair Bowman
I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you Libby for leaving this wonderful review for our Mortgage Advisor Alistair. We're pleased to learn that you felt supported throughout the process of securing your mortgage.
Michael Storey - Mortgage Advisor
Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you so much Claire for taking the time to highlight our Mortgage Advisor Michael to us!
Excellent Communication
Kept me up to date during the process and helped chasing solicitors for documents and progress.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thanks Tony, we're pleased to know you felt supported by our team throughout the process.
Quick and keen service from start to…
Quick and keen service from start to finish. Very professional, responsive, and always on the ball. Made the whole process smooth and stress-free
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you very much Motty, we really appreciate you taking the time to leave us a review!
A big thankyou to Alayna and all the…
A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!
RMS Blyth- sale of relatives property
RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!
Michael Storey Mortgage Advisor
Michael Storey Mortgage Advisor
Michael was brilliant from the start. Discussed a few different options I could go for, along with pricing information and pros and cons for each option. He was interested in my views and worked things out to suit my best interest.
I couldn’t recommend him enough.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you so much Simone for taking the time to leave this fantastic review for our Mortgage Advisor Michael.
Outstanding customer service
Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.
Once again
Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thanks James for highlighting Alistair to us! We're so pleased you felt supported by him throughout the process of securing your mortgage.
Buying through RMS Hexham and dealing with Leah
Leah was efficient and a great communicator explaining things clearly and keeping me updated. Importantly she was always quick to respond to queries or messages. I can’t see how she could improve to be honest!
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you Julie, we're so pleased you felt supported by Leah in RMS Hexham.
I used RMS Commercial to let a shop
I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you very much Brian for taking the time to leave this great review.
FANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
Thank you to all the team especially Tracey Thank You so much.
Would definitely recommend.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
Excellent personal service
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Rook Matthews Sayer
Thank you very much Barry, your rating really helps us out!
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