Rook Matthews Sayer Anmeldelser 

844
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.

Vurdert til 5 av 5 stjerner

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Vis mer

Vurdert til 5 av 5 stjerner

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Vis mer

Vurdert til 5 av 5 stjerner

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Vis mer

Informasjon om virksomheten

  1. Eiendomsmegler
  2. Næringsmegler
  3. Vedlikehold av eiendom
  4. Eiendomsforvaltning
  5. Boligutleie
  6. Eiendomskontroll

Skrevet av virksomheten

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

844 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(844)

212 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Excellent Customer Service

Friendly, always very helpful and professional.

27. oktober 2025
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Thank you so much for leaving us a 5 star rating George!

Vurdert til 5 av 5 stjerner

Rook, Mathews,Sayer… how to sell your home !

Rook, Mathews arranged viewings for the people most suitable to purchase our home David, when everything was falling apart…. Came up with a brilliant plan to save our sale.He goes above and beyond what is expected ( and he’s a great guy!)

4. juli 2025
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Thank you so much for leaving us a 5 star rating and for highlighting David to us!

Vurdert til 5 av 5 stjerner

Professional throughout, highly recommend

I sold my parents home with Rook Matthews Sayer branch in Hexham. They were professional from start to finish, no extra or hidden costs. James and Leah were so helpful and supportive, keeping me up to date throughout. Couldn’t ask for better. Highly recommend.

27. oktober 2025
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Thank you so much Jayne, for taking the time to leave this wonderful review for our team in RMS Hexham and for your recommendation, it is greatly appreciated.

Vurdert til 5 av 5 stjerner

First class service from Rook Matthews Sayer Whitley Bay!!

After buying our house through RMS Whitley Bay a few years ago, and receiving such good service from them, when it came to move we decided to sell through them as well and we couldn’t’ve been happier.
Alison was on the ball from start to finish. Her warm and friendly nature coupled with outstanding professionalism, excellent photography skills and extensive local market knowledge meant we ended up receiving a very agreeable price for our sale. Alison and her team at the Whitley Bay branch navigated us expertly through the process from start to finish, including the inevitable speed bumps that always arise during a house sale.
5 star, first class service and we would not hesitate to recommend!

3. oktober 2025
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Thanks Steven for taking the time to leave this fantastic review for our team in RMS Whitley Bay. We really appreciate your recommendation and you highlighting the team to us.

Vurdert til 5 av 5 stjerner

Great service from the Whitley Bay team at RMS…

We received great service from the Whitley Bay team who guided us through the sale process from start to finish. The whole team were very friendly, helpful and quick to respond to requests. A big thank you to Alison and the team for the efforts.

26. september 2025
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Thank you so much Colin for taking the time to leave this lovely review for our team in RMS Whitley Bay.

Vurdert til 1 av 5 stjerner

Very poor communication

Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.

27. september 2025
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Svar fra Rook Matthews Sayer

Hi Mr H,

We’re really sorry to hear you’ve had this experience. We'd like to look into what happened, but unfortunately you've not responded to our information request prompt via Trustpilot and it’s difficult for us to investigate further with only the name provided.

We take feedback like this very seriously, as you can see from our high rating, we’re consistently praised for our communication, so if there’s been a human or system error, we want to get to the bottom of it as quickly as possible.

Please could you contact us directly at info@rmsestateagents.co.uk with a bit more information (such as your full name and contact number) so we're able to find you on our system and get to the bottom of this.

Kind regards,
RMS

Vurdert til 5 av 5 stjerner

Older folk go house shopping.

From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
Nothing was too much, even when I wanted to know what was under the carpet on the shower plinth, they found out. Thanks for the support.

10. oktober 2025
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We really appreciate you taking the time to leave us a great review Mr Sheridan. We're so pleased you felt supported by the team throughout the process of searching for your new home.

Vurdert til 5 av 5 stjerner

Highly recommended

I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.

What really stood out was her dedication — she didn’t just do her job, she went the extra mile to make sure everything worked out smoothly. Thanks to her effort and commitment, I was able to find and move into the perfect home. I’m so grateful for all her help and would highly recommend Gemma to anyone looking to rent or work with someone who truly puts people first.

9. oktober 2025
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Thank you so much for this fantastic review Caleb! We really appreciate you recommendation and for highlighting Gemma, our Lettings Consultant in Blyth to us. She is a star!!

Vurdert til 5 av 5 stjerner

Great service, excellent communication and help

Alistair was so helpful with our mortgage process. As first time buyers there was a lot we were unfamiliar with and he explained it all, advised and gave guidance while empowering us to make our own choices. He was invaluable in advocating on our behalf in discussion with the estate agent and solicitors, and kept in regular contact with us to give and receive updates. We would heartily recommend him and go back to him for remortgage. Thank you Alistair!

9. oktober 2025
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Thank you so much for the great review Sarah! We really appreciate you highlighting Alistair to us and are so pleased you felt supported throughout purchasing your first home.

Vurdert til 5 av 5 stjerner

All went smoothly

A professional and friendly service throughout. Very informative and kept us up to date with all that was happening as and when it happened.
Thank you

30. september 2025
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Thank you Lesley for taking the time to leave us a 5 star review! We're so pleased you felt supported throughout your property journey.

Vurdert til 5 av 5 stjerner

Exceptional service from start to…

Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.
Very friendly service and great communication throughout the process of buying a house.
Would 100% recommend. :)

3. oktober 2025
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Thank you so much for the 5 star review! We're so pleased you felt supported throughout your purchase and can't thank you enough for your recommendation.

Vurdert til 5 av 5 stjerner

Alistair has been superb

Alistair has been superb helping us with our re-mortgage

Inititially we weren’t sure what path were going down but Alistair guided us through the options and helped us make our choice

He explained everything step by step and clarified and questions we had.
I can’t fault his help at all that he has given us in several meetings

Also his support and updates have been excellent by both phone call and emails

Thanks again Alistair from James and Kate

1. oktober 2025
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Thank you so much James! It's great to see Alistair our Mortgage Advisor receiving such wonderful praise and we really appreciate you highlighting him to us.

Vurdert til 5 av 5 stjerner

Really good communication

The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you

26. september 2025
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Thank you Gail for taking the time to leave this lovely review for our team. We're so pleased you felt supported throughout your sale.

Vurdert til 5 av 5 stjerner

Excellent customer care

We recently sold our house and bought a new one using the services of  Rook Matthews Sayer in Gosforth. Throughout the whole experience, from making an initial enquiry through to picking up the keys to our new home, the staff were courteous, helpful, and professional. They made the process as streamlined as possible, and we felt supported at all times. We would recommend them highly to anyone seeking the services of an estate agent in Gosforth.

1. august 2025
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Thank you very much Hilary, for taking the time to leave such a thoughtful review for our team in Gosforth. We're so pleased you felt supported throughout your sale and can't thank you enough for your recommendation.

Vurdert til 5 av 5 stjerner

Brilliant service.

Very friendly team that helped me buy my 1st home on my own, everything went nice & smoothly would definitely recommend.

27. august 2025
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Thank you so much Kerry! We are so pleased you felt supported by our team throughout the purchase of your first home and we really appreciate you recommending us!

Vurdert til 5 av 5 stjerner

The Hexham branch and Leah in…

The Hexham branch and Leah in particular could not have been more helpful.

25. september 2025
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Thank you Neil for taking the time to highlight Leah to us, we really appreciate it!

Vurdert til 5 av 5 stjerner

Very helpful

Very helpful. Friendly and did everything I asked for. Even arranged various checks and dealt with them at the property for me because I live a long way from the area. An all round easy and cooperative experience.

25. september 2025
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Thank you so much Lindsay for taking the time to leave this 5 star review for us, we're so pleased you felt supported by our team throughout your property journey.

Vurdert til 5 av 5 stjerner

Superb service from Alistair

Superb service from Alistair. His attention to detail, friendliness, and willingness to go beyond the call of duty are all first class.

27. august 2025
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Thank you so much Andrew for taking the time to leave this fantastic review for our Mortgage Advisor Alistair.

Vurdert til 5 av 5 stjerner

Rook Mathew’s Blyth

The staff at Blyth Rook Mathew’s are amazing, Michelle, Gemma, Dawn & Alayna all have helped with letting over the years and the recent sale of my house 2 weeks ago.
They’re always friendly and very helpful and the service is fast and efficient. Will always use Rook Matthews Blyth in the future and recommend them to everyone .

10. september 2025
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Thank you Leanne, your kind words and recommendation mean the world to us. We're so pleased you've felt supported by RMS Blyth throughout your property journey.

Vurdert til 5 av 5 stjerner

Rook Mathew and Sayers

House had to be sold after bereavement contacted RMS Fenham branch. Tracy,Dylan and the team from the valuation to the sale kept in touch and handled it so well always so friendly and yet professional.

11. september 2025
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Thank you so much Adrian for taking the time to leave this lovely review for our team in RMS Fenham and for trusting us as your agent for such a sensitive sale.

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