Robinson Jackson Anmeldelser 235

RMJ Sittingbourne were excellent with my recent house sale. Josie and Lacey went above and beyond for every viewing! I was always made to feel important when I called and never like it was an issue. Highly recommend! Zara

We were selling our family home which my Mum and Dad bought in 1962. It was a very emotional time, but the team at Welling branch helped and supported us every step of the way. Very professional and informative with their communications. Sale was quick and went very smoothly. Would highly recommend them without hesitation! Fabulous team and great at their jobs.

recently contacted Robinson Michael & Jackson regarding the letting of my property, and I was genuinely impressed by the professionalism and courtesy shown throughout the process. Ellie‑Louise Fletcher, in particular, provided exceptional service — prompt, polite, and genuinely helpful.

Even when I decided to proceed with renting the property independently, Ellie‑Louise remained supportive and respectful, offering assistance without any pressure. Her communication was clear, friendly, and reassuring, which is exactly what you want when dealing with property matters.

It’s rare to find an agency that combines professionalism with such a personable approach. Based on my experience, I would not hesitate to recommend Robinson Michael & Jackson to anyone looking for a reliable and customer‑focused lettings service. I will certainly consider them again in the future.

Thank you very much once again for your support

Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.

Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..

We sold our house through Robinson Michael and Jackson and through the sale, we had to do a few showing around ourselves, and eventually sold our house. after showing our house, the buyers gazumped us for £7500. RMJ did not fight our corner or even push for proof of wrongful valuation and only cared about their commission. They called us straight after Christmas to say there was a problem with the valuation, but no real resolution to the reason why there was a problem. We payed RMJ £7000for the sale of our house, with no backup what so ever and very little support in the sale of the house. Use another estate agent...

They stole my £200 holding deposit when I never gave misleading information cos I told them and they not giving me my money back when my tenant reference came back with a slight issue of late rent payments cos they don’t ask wether any late rent payment happened in last 12 months

Thank you Kendal for helping us find our home and the support throughout the whole house purchase journey

I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran.

As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date.

During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier.

When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer.

Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making.

I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience.

Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.

Georgia in the Orpington branch is absolutely lovely. She’s extremely personable, helpful, upbeat and accommodating and as another review implies, a great asset to the company.
As I mentioned in another review Steve Perrin is brilliant too, equally as helpful and down to earth. I’m extremely impressed with the Orpington branch of Robinson Jackson. They’re very reasonable and sold my house and were great communicators and hopefully they will find me one too!

Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.

A viewing with Georgia from Orpington Branch. Extremely knowledgeable about the property. Very kind courteous and friendly. A warm and lovely personality - a great asset to the business and as a result I shall recommend them. She will go far in her career without doubt.

Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them,
Gravesend

I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.

Learna came to do a valuation , , her professionalism and kind friendly manner helped a difficult situation feel so much more relaxed .
She came totally prepared with all the relevant paperwork and information that I needed . If I decide to sell i will feel very confident knowing I am in safe hands . Thank you .

Robinson Jackson Ebbsfleet helped us through our house sale and onward purchase and we had a great experience. There were a lot of complications but Kerstie, Carol, and the whole team worked really hard to keep us moving forward and we felt like we were in very good hands. We'd happily recommend them to anyone looking to move house.

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!

Robinson Jackson have been a very organized and approachable estate agent, with a wide variety of properties in their portfolio. They have worked hard to answer my many questions on multiple properties I was looking into. Isabelle, was also very professional and adaptable in organizing viewings, answering questions during the viewings and following up afterwards to address the concerns of both buyer and seller.

Can’t fault the fact they TRIED to sell my flat in Catford - however the market is rubbish and in the end I secured a deal with an investor. The problem lies in that i think the branch manager was very miffed that i sold elsewhere - i did check the notice period, gave notice and never heard anything back. Ive emails several times and havent had the assurance I need to continue with my sale.
I’d really like it if Robinson Jackson would ease my anxiety and please confirm that we are no longer in contract so that i can go about my business and sell without worry that somehow im doing something wrong - its a really stressful time, im sure RJ can empathise. It’s not been an easy time for me, selling my home and moving away.

Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.