Rich Tone Music Anmeldelser 

The people at Rich Tone were very helpful when dealing with them recently.
They offered a fair valuation and were open and honest about the items I wished to dispose of. The prices offered were acceptable on a range of equipment.
The shop is brilliant and very well stocked! However, being left handed, I was unable to spend my new wealth with them on that occasion.

I have both traded and purchased new guitars from Rich Tone and find above anything else a personal touch when dealing with their very helpful staff. On comparisons with competitors online their trade-in offers are very fair and both their used and new guitar prices are extremely competitive. Also, the courier rates seem much cheaper than others, so they probably do not add on unfair extras! Great bunch, try them out, you will be nicely surprised by their great service and prompt responses to any questions ... Tim (Cardiff, Wales).

Sold a guitar via Rich Tone. Very easy experience and money was transferred very quickly. Found staff very knowledgeable.

Used Richtone several times now, always great friendly and professional service. Fast response to emails, fair prices and if selling gear to them they give you the price they will give to you and the price they will then sell it at.
Will be using them again and wouldn’t hesitate to recommend

Rich Tone was a really great place to sell my amp. They took great care to make sure I felt good about the whole experience. Well done!

I have sold several guitars to Rich Tone Music and each and every transaction has been trouble free. Excellent customer service, prompt payment and very fair prices paid.
The courier service is first class.
Highly recommended.

I traded in two instruments for the one I wanted. They gave me a very fair price and the actual transaction was very smooth and easy.

They sold me a stratocaster that was very badly adjusted - the string action was super high, there was a persistent fret buzz and many of the notes higher up the neck were totally muted. Rather than offering to fix the problem they charged me to return the item. I wouldn't trust this shop again.

I recently traded in some second hand gear against a Tokai guitar. The process from start to finish was seamless. I sent pics and descriptions of my gear, and Mark at Rich Tone replied within 24 hours with completely fair and reasonable offers. No low-balling, just fair margins so I can shift my stuff and they can sell it. He even estimated what they might sell it on for. I couldn’t get to the shop, so Mark arranged a courier, and I was paid within a day of my gear being received.

The Tokai I bought was spotless, and had been really well set up. All in all a great experience, and it’s encouraging to know there’s still music shops doing things the right way, especially in the current climate. Would definitely recommend and use again.

My first purchase from this store was probably about 10 years ago. It was a secondhand MusicMan valve combo in superb condition for an old amp. I had to collect it myself and managed to fall foul of a Bus Lane camera in the city centre :-(
Recently, I have bought a few more items online for home delivery, a couple of Celestion 16 ohm speakers, A Boss Katana Mk2 Head and a G&L Tribute Series ASAT Deluxe guitar. All items were in superb used condition and were delivered promptly by Fed Ex. The G&L guitar was just amazing, described as having "light scratches" on the body, but I couldn't see any! The strings looked like brand new D'Addario and the overall condition was superb for a used guitar. This sensibly priced guitar will be my main gigging guitar.
Many thanks,
Steve.

Never pick the phone up!

Ordered a piece of vintage gear and there was a small issue - the company arranged to take it back, sort it, and send back to me. I always think it's how a company deals with problems that tells you what they're really like and I have been very impressed.

Fantastic shop with an amazing selection of guitars and basses. They are a pleasure to deal with, the staff are friendly and always go the extra mile. I have bought from them and also sold unwanted gear for which the prices paid were very good and their response quick and informative
I would definitely recommend them

Absolutely brilliant service from Rich Tone Music. I bought a Roland drum kit and, although it was used, it’s in mint condition - literally like new. The packaging was first-class, with plenty of protection to ensure the drums couldn’t be damaged in transit. I’m absolutely delighted and highly recommend them.

First Guitar purchase from Rich Tone, and what a totally excellent experience. Found a secondhand guitar at a great price and having not used them in the past was apprehensive. used all the other usual suppliers in the past and generally have been good.
Glad I've found these guys first class service and more importantly the guitar was better than expected in like new condition. FedEx managed to trash the outer box and was very worried prior to opening, but need not have been as it was double boxed thanks guys that saved the guitar from damage. Your website now added to my favourites list, shall keep an eye on your stock. Considering the 'Sell your Gear' service next.

Sold my fender stratocaster and was made easy! Guitar was picked up by dpd and I was paid straight away absolute professional service with special thanks to Tom for handling it all for me!
I would definitely recommend Richtone music to anyone thinking of selling there guitars or trading!!

Fantastic service!
Not the first purchase from Rich Tone, and damn sure it won't be the last!
2nd hand Casio keyboard... what a bargain! Looks brand new.
Requested delivery be delayed by 24 hours, coz i wasn't gonna be home... Not a problem!
Shout out to Tom, in Customer Services. Thank you! :)

Just an incredibly positive experience two times in a row. In both cases, From talking to friendly staff on the phone to the overnight shipping. They were great, so helpful. I'm looking forward actually to visiting the store after experiencing such a good online vibe.

I dropped into the shop (which was a great experience in itself) and then ordered online.
The guitar was exactly as described, very well packed, and arrived next day for just £10 delivery.
I would definitely buy from them again.

Unable to ship to Northern Ireland, I find this utterly unacceptable. It's nothing but laziness on the owners behalf. Was happy to pay extra for shipping but couldn't be bothered to even look at it.