RedBalloon Anmeldelser 855

Gift recipient has not received the e-gift voucher.

The website was easy to navigate to find a gift voucher for Mothers Day.

Receiving a Red Balloon gift voucher for a specific venue/event is a lovely idea, if all goes well with the whole process!
I received a Meat & Wine voucher for set menu lunch for 2, which I have been given before, so was delighted as it was very enjoyable.
However, this voucher was for Meat &Wine South Yarra, Melbourne, not M&W South Bank Melbourne, where we have been on a few occasions before (Red Balloon voucher & own bookings). When I redeemed this voucher I did not realise it was for the South Yarra venue until just before the booking.
I called South Yarra M&W to ask if they were able to move the booking as we were unable to get there being just prior to the booking time, they advised it had to be handled by Red Balloon. Called RB who advised they could move the booking ( phone call) I advised them that M&W South Yarra were okay with that and M&W South Bank could accommodate us, however RB said they needed to confirm this. I accepted that, but was then advised that as the voucher value had increased in price from when it was purchased (Dec 2025) to date of booking (3/5/26) I would be required to pay the difference.
I was not thrilled about that, I have been given gift vouchers previously and have never had to pay a difference between the purchase price and the value when it was utilised.
This did not bide well with me, particularly after dealing with the issues of the location, to then have to pay extra money for what was a gift!
Meat & Wine is a great restaurant and this scenario in no way reflects on them.
I feel that Red Balloon need to review this practice as I would certainly not be using them in future if this is how they operate.
The person that gave me the Red Balloon gift voucher was mortified that I had to pay extra for a gift she had given me, just because she had inadvertently selected South Yarra not South Bank, where we generally go.

Red Balloon, I’m sure you can do better, the concept is good, just needs a little leeway in case of human error!

Amazing experience from start to finish, thanks so much for a morning we will never forget

Mothers Day

The experience at the fathers office was awful
Terrible food. Was not worth the money spent
Limited vegetarian option

The consultant had a good understanding of the booking system, quickly understood my question and was able to assist me with a minimum of fuss

Lovely. Lunch

Very happy using the web sight , have used before , Thank You

It’s so easy to use the website

Easy to select and easy to send as a gift.

So easy to purchase, thank you. Love the options and the packages make dinning so easy and hassle free as everything is packaged for you.

It was easy to book and I liked the fact they had afterpay, made it way easier
Thank you

Website was so easy to use with my gift voucher. So many experiences to choose from

Was very easy to use and get the voucher got a confirmation email straight after with my voucher then you download

Great turn around got me out of a tight spot

booking was easy. the staff on the day where very polite , caring and informative. Meal was great

Easy to order online and prompt delivery. Presentation of gift in box and then red balloon fold out envelope very classy.