Easy to navigate on website. There was an incident on the railway, all trains cancelled. Sent in a customer support email. Email from Raileasy advising me that refund authorised. Excellent service
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Vis mer
I accidentally booked duplicate tickets and also i was not able to go on the days i booked and the team(pam) was very helpful in sorting out and also suggested the advice which suits me
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Kontaktopplysninger
10 Station Parade, E11 1QF, London, Storbritannia
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
got back and explained procedure…
got back and explained procedure quickly. still had to pay £10 but got it done.
12. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for your feedback! We really appreciate it. - Pam
Proves that the system works and can be…
Proves that the system works and can be trusted. Raileasy was really helpful in getting me sorted. THANKS.
6. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for taking the time to provide feedback, it is much appreciated. - Pam
The best company
The best company. They help even in the most difficult situation.
3. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your 5-star review is greatly appreciated. Thank you for choosing us and for your positive feedback. ~Pam
Excellent Service and Savings
I used to use the Trainline for bookings. Fortunately I found Raileasy - I can make huge savings on bookings. I needed to contact support re. a VAT receipt, they responded really quickly and were very helpful. Can definitely recommend.
28. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
We're so glad that you had a wonderful experience with us. Thank you for your review. ^Pam
Following a tragic family and fatal…
Following a tragic family and fatal road accident of the parents of my son-in-law, I had to abandon my plans for three booked train journeys.
I found it very easy to communicate with Raileasy customer services via online form. Within 24 hours I received a personal and supportive reply explaining what I needed to do regarding for the cost of tickets.
Once I submitted the required Death Certificates, the refunds were approved and email confirmation sent to me within THREE hours. Also, refunds credited to my account within three days.
24. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
We're so glad to hear that you had a pleasant experience with us despite the circumstance, and that your refund was dealt with promptly. ~Pam
Very Helpful staff and successful refund
20. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for your feedback, we truly appreciate it :) ~Pam
Full marks to Pam at Raileasy
Raileasy refunded my ticket in full due to the rail strikes. No quibble. Full marks to a very helpful Pam in customer services.
20. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank YOU for choosing us and for your positive feedback. ~Pam
Very helpful
Very helpful. Good service and good deals on tickets. I recently had a problem with my booking and it was speedily resolved for me. I would highly recommend Raileasy.
15. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your feedback is truly appreciated and we're thrilled to hear that you had such a positive experience. Thank you for choosing us and for taking the time to share your thoughts. ~Pam
ticket change …
i wanted to change tickets and could not do it on line but after contacting raileasy the link they gave me it was easy
14. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your kind words mean a lot to us. Thank you for leaving a review! ~Pam
The interaction with the Customer…
The interaction with the Customer Service Advisor, Pam. She was brilliant and sorted every mistake I had made.
Thank you Pam
13. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your feedback is music to our ears and we're thrilled to hear that you had such a positive experience with us. Thank you for taking the time to leave your thoughts and for your support. ~Pam
Amazing service
We had planned to travel to London today but Grand Central cancelled our train. I contacted Raileasy to ask for a refund and within a couple of hours the money was back in my account. Such efficiency is hard to come by these days.
10. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
We're delighted to hear that your experience with us was top-notch! Your rating is a real boost and we appreciate your kind words. ~Pam
Great company and good savings.
Great company, consistently get good savings when booking train tix. Digi ticket option is so convenient. Also the customer service is top notch. I stupidly put wrong email address when booking the last time, emailed them and explained, was all sorted in a few mins. Fantastic. Will use them every time.
6. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a fantastic experience with us and appreciate your support. ~Pam
Quick and efficient refund
Having followed the detailed instructions precisely my refund was made very efficiently the following day. Well done Raileasy!
3. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
We're delighted to hear that your experience with us was top-notch! Your 5-star rating is a real boost and we appreciate your kind words. ~Pam
Very Efficient Refund Action
Train cancelled, but Raileasy response was immediate & very efficient, once emailed with issue. Thanks Joe!
20. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your positive feedback is music to our ears! Thank you for taking the time to leave a review. ~Pam
Efficient refund for abandoned journey
Bad weather and cancelled trains forced me to abandon my journey. I emailed Customer Service, explaining the situation and sent images of the unused tickets. The auto response advised they were busy and could be 3 days before they got back to me yet within 10minutes I had a response and the refund processed. Pleased with this rapid response that took the stress out of having to rearrange my travel plans due to the storm
17. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your 5-star rating is a real feather in our cap and we're so thankful for your positive feedback. It means a lot to us to know that you had such a great experience. ~Pam
Refund --a quick reponse to a difficulf problem…
Very quick reponse to difficulf problem due to a NHS change to an appointment meaning that we were forced to change a 3 day visit to Brighton .This involved cancelling hotel booking and our booking via Raileasy.My contact with Raileasy was meet with a friendly and helpful solution of a refund.Within an hour all was sorted out by Pam of Raileasy.We will are receiving a refund of the fare less a small admin charge this all took 3 friendly emails.We have found booking with Raileasy very simple and cheaper than split fare operators.,but above all friendly and helpful
6. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for your glowing 5-star review! It's wonderful to hear that we were able to meet your needs and we're grateful for your kind words. ~Pam
Fantastic service
Booking online was really easy. Due to an unfortunate health issue was unable to travel. I submitted a refund request and was really grateful to have received confirmation that my refund was granted. The service received from Raileasy was fantastic - thank you Raileasy.
9. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Bridget, we appreciate you taking the time to leave a lovely review! We're overjoyed to hear that you had a great experience with us. ~Pam
Well done Customer Services!
We bought return train tickets for our New Year celebration for 8 people and the return tickets were incorrect showing a wrong journey. 2 days before travelling this was worrying. Raileasy customer services staff were excellent in putting things right and dealing with the problem promptly despite it being holiday time for most people. We were instructed to purchase new tickets and a refund was processed for the originals. Annoyed about the error in the first place but happy with the way it was dealt with.
28. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Your review means a lot to us! We're grateful that you chose to share your positive experience here. ~Pam
Train was cancelled and I was refunded…
Train was cancelled and I was refunded the full amount of my journey the same day. Raileasy customer services was first class!
19. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thrilled to hear that we went beyond your expectations. Many thanks for your support! ~Pam
Quick refund when needed
Had to get a refund on a ticket and a friendly person called Pam organised this quickly for me.
19. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
We're ecstatic to read that you had such a positive experience with us. Many thanks for your support! ~Pam
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