Easy to navigate on website. There was an incident on the railway, all trains cancelled. Sent in a customer support email. Email from Raileasy advising me that refund authorised. Excellent service
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Vis mer
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Vis mer
Selskapet har svart
Booked tickets a day before but still scuppered by storm Bert. The refund process looks complex and didn't fit the circumstances - the train companies were saying 'do not travel'. Sent info and scre... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Kontaktopplysninger
10 Station Parade, E11 1QF, London, Storbritannia
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Pam at customer services dealt and…
Pam at customer services dealt and resolved my problem expertly and promptly. Great service
28. september 2026
Anmeldelse skrevet uten oppfordring
Incident on SWT line, all trains cancelled
Easy to navigate on website.
There was an incident on the railway, all trains cancelled.
Sent in a customer support email. Email from Raileasy advising me that refund authorised.
Excellent service
25. september 2026
Anmeldelse skrevet uten oppfordring
Rapid and efficient response resulting…
Rapid and efficient response resulting in a refund, and including correspondence with a human being! I am a big fan of Raileasy!
26. august 2026
Anmeldelse skrevet uten oppfordring
They were extremely helpful with…
They were extremely helpful with sorting out my travel difficulties and also like their booking website as it makes booking trains very easy.
24. august 2026
Anmeldelse skrevet uten oppfordring
very good quick result
very good quick result, can not fault them.
22. august 2026
Anmeldelse skrevet uten oppfordring
Unexpected refund
I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a refund as the tickets were cheap but a lovely customer service team member Pam messaged to say we would. Over the moon
3. august 2026
Anmeldelse skrevet uten oppfordring
Great value and exceptional service
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end!
I had to change the return journey and customer services could not have been more helpful. They were very quick to respond, answered all my questions and were very understanding when I just didn't get it!
Raileasy will be my go to service for rail travel now.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Michelle,
Thank you for your wonderful review.
It’s especially nice to hear that the information we provided helped ease your anxiety before you travelled. We also know that changing tickets isn’t always the simplest process, so we’re really pleased our customer support team could answer your questions and get everything sorted quickly.
Hearing that Raileasy will be your first choice for future journeys means a great deal to us.
We look forward to helping you again the next time you travel.
Best wishes,
The Raileasy Team
I received excellent customer service…
I received excellent customer service from Adam and Pam regarding refund for my ticket,my connection times where brief for trains and shuttle bus and they listened to my concerns,which resulted in my refund being processed. Lovely communication throughout.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you, Dawn, for your lovely review. We’re so pleased Adam and I were able to help and that you felt listened to throughout the process. We really appreciate you taking the time to share your experience, and we hope to help you again in the future. - Pam
My problems were very soon resolved
My problems were very soon resolved
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for your review, Dennis. It’s great to hear we were able to sort everything out promptly for you. We appreciate your feedback and hope you enjoy your next journey with us. - Pam
Our train was cancelled (WsM
Our train was cancelled (WsM - Paignton),after a brief email outlining our issues and attaching coppies of our un used tickets our refund was issued thanks to Pam.
Zoe & Alan
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you, Zoe & Alan, for taking the time to leave a review. I’m pleased I could help with your refund after the cancellation, and I hope your next trip is a much smoother one. All the best! - Pam
great customer service
Had to speak to customer service and I have to say it’s one of the best interactions I’ve had with a customer service agent. They were polite, patient and really wanting to help get a solution that was right for me. Would definitely use this company again to book my tickets.
I was also able to book my seats and see what the train looks like inside which I wasn’t able to do on some other sites
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you so much for your lovely review.
It really means a lot to hear that our customer support made such a positive impression. We always try to take the time to understand each situation and find the best solution, so it’s wonderful to know that came across.
I’m also pleased you found the seat selection and train layout features useful. We hope they make planning your journey that little bit easier.
We look forward to helping you again next time you travel.
Pam (Raileasy Team)
Easy refund claim, super helpful staff
I had booked a return train journey with Raileasy from Sheffield to London, but given the extreme heat I decided it would be better to travel quite a bit earlier in the morning. I found an earlier train and ended up booking that one through Trainline. I then put in a refund request to Raileasy just for the outbound journey, which I feared might prove complicated - but I was contacted by the company the next day and the process was actually extremely easy. I especially appreciated receiving emails from a real person, not a bot, and actually the same person across 3 or 4 emails (shout out to Pam!) - it couldn't have been simpler. Thank you!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for taking the time to leave such a kind review, Frances.
I’m so pleased we could make the refund process straightforward, especially with everything that was happening during the heatwave. It was a pleasure helping you, and your shout-out really made my day!
We believe there’s still a place for real people providing real support, so it’s lovely to hear that made a difference.
We hope you have a much smoother journey next time.
Pam (Raileasy Team)
The staff at Raileasy are lovely
The staff at Raileasy are lovely, so human and helpful. In a world of chatbots, this feels rare and more welcome than ever.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you so much, Freya.
That’s such a lovely compliment. We know dealing with travel issues can be stressful, so we always try to keep things personal and as helpful as possible.
Thanks again for taking the time to share your experience. We really appreciate it.
Pam (Raileasy Team)
Easy to use and better split ticket…
Easy to use and better split ticket price than some other sites
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Thank you for your review!
I’m really pleased you found Raileasy easy to use and that we were able to save you even more with split tickets.
We appreciate you choosing us and hope to see you again for your next journey.
Pam (Raileasy Team)
Good pricing
Good pricing, always a quick reply and very helpful staff.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Gav,
Thanks for taking the time to leave a review. We’re really pleased to hear you found the pricing competitive and that our team were quick to help when needed.
We appreciate the feedback and hope we can help again with your future journeys.
Raileasy Team
I had to cancel my ticket which I…
I had to cancel my ticket which I purchased from Raileasy due to disruptions on the underground which made it impossible to reach Paddington to get the train to Cholsey. I purchased my return ticket to Cholsey with Raileasy.
I contacted Raileasy by email. Jonathan in customer services dealt with my query almost immediately . I explained to Jonathan that I wanted a refund as I was unable to get to Paddington due to engineering works on the underground .. He asked me to forward my details and he looked into it and came back and offered me a refund.
The service I received from Raileasy customer services was faultless, professional, efficient and stress free . A refund was processed qalmost immediately!
I will definately use Raileasy again and I will recommend them to friends and family!!
Thank you Raileasy for looking after me!! xx
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Lola,
Thank you so much for your kind review.
We’re really glad Jonathan was able to step in quickly and help resolve things for you. Situations like unexpected disruption can be frustrating, so it’s great to hear the process was straightforward and stress-free from your side.
We really appreciate the recommendation and look forward to helping with your future journeys.
Raileasy Team
Dubious?
I was dubious at first at the refund process, where you buy another ticket before requesting a refund.
HOWEVER, they have been nothing short of FABULOUS 🤩 Immediate email response and refund with such courteous efficiency, it made my eyes water!
Big shout out to Pam who was exemplary in all the above and should get a medal if not a pay rise !
Great company to book your travel with ❤️
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Paula,
Thank you so much for taking the time to leave such a thoughtful review.
I completely understand why the refund process can seem a little counterintuitive at first, so it’s great to hear that the experience itself was clear, quick, and reassuring once underway. We always aim to handle requests as efficiently and fairly as the ticket conditions allow.
Thank you as well for the very kind words. Feedback like this genuinely means a lot and is hugely appreciated.
Thanks again for choosing us to book your travel ❤️
Pam
Raileasy Team
Excellent customer service
Customer service refunded my ticket very swiftly. Excellent customer service.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Kathryn,
Thank you for your review and for sharing your experience.
I’m really pleased to hear that your refund was handled swiftly and that you were happy with the support you received. Providing clear and efficient customer service is something we work hard to deliver.
Thanks again for booking with us, and I hope we can help you again in the future 🙂
Pam
Raileasy Team
Watch out if you need to phone the…
Watch out if you need to phone the office (which is hard to do trying to locate number). My tickets didn't arrive into my email. Just had my mobile phone bill £5.42 for phoning them.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Nicola,
Thanks for taking the time to leave a review. I’m sorry to hear about the frustration you experienced.
We provide customer support for bookings via email, and the contact address is shown on the booking confirmation screen and at the bottom of the confirmation email. We’re unable to see any email contact from you, but we’re always happy to help if you get in touch at customer.support@raileasy.co.uk.
If you don’t have your booking reference, please email us with the name used on the booking, the journey details, and the last four digits of the card used so we can check whether a booking was successfully made.
We don’t actively promote or publish a customer support phone number. Any phone numbers that may be found online are handled by an external service and are not our primary support channel. Call charges are set by the caller’s provider and are outside our control, which is why we strongly recommend contacting us by email for assistance.
Confirmation emails can occasionally fail to reach inboxes for reasons beyond our control, so we always advise customers to save the confirmation screen at the time of booking and make a note of the booking reference. Where e-tickets are issued, these should also be downloaded straight away.
If you still need help locating your booking details, please email us and we’ll be glad to assist.
The Raileasy Team
Pam was absolutely fantastic
Pam was absolutely fantastic, super efficient and an excellent customer care experience. I am very impressed by Pam’s excellent service. Thank you!
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Raileasy
Hi Clayton,
Thank you so much for the kind words. I’m really pleased to hear you had a great experience and that everything was handled efficiently for you. Feedback like this genuinely means a lot.
Thanks again for taking the time to leave a review.
Pam
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