I had my locker broke while I was trining at West Bromwich Pure Gym. Even though the incident was reported to police, the complaints procedure was made impossible for me to reach somewone from the mai... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I love puregym! It is so friendly and welcoming, for all ages and abilities. The staff are good and there are plenty of PTs. I have been working with Hedson who is amazing. He has been so supportive... Vis mer
Bishop Auckland PureGym was the first gym I have joined where I felt part of a little community in the gym and confident to try a range of classes. From my initial Learn to Lift with Jackson welcoming... Vis mer
Really good gym, nice crowd, especially the early morning crew, and being open 24 hours is a game changer. Staff are always friendly and helpful. Special mention to Hedson, proper inspiring and knowle... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om PureGym UK
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktopplysninger
Storbritannia
- www.puregym.com
4,0
Bra
67k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very welcoming
Very welcoming, had a thorough tour of gym and showed me different equipment
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Rachael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very clean gym and the team are very…
Very clean gym and the team are very friendly and welcoming
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Bristol Union Gate Gym disappointment
Bristol Union Gate Gym disappointment.
Just moved to the area, i was recently at Pure Gym in Bournemouth which i loved, so naturally joined Pure Gym in Bristol (Union Gate). I unfortunately had to cancel my membership there as firstly 1. lots of guys used the gym to just hang again, one time there were men taking pictures of the women working out. 2, there was no female staff, a very male dominated gym, 3. there was just something off with the environment i did not feel comfortable going there in the evening. Its a very outdated gym and overall would not recommend this gym to a female.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi CJ. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Henry baker-Holmes PT
Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and he is an overall amazing person. Even if ur injured he tailors the workout to make sure no more strain is put on the injury.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
App great gym is great and the place is…
App great gym is great and the place is clean. Staff are also very friendly and helpful
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Francis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Welcome to PureGym!
-Welcoming atmosphere
-Great variety of equipment and machines to use.
- Staff so friendly and ready to help.
- Changing rooms always clean and tidy.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good customer service
Good customer service when there was a issue Alex ran from start to finish and resolved my issue 100%
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Kelvin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Svar fra PureGym UK
Hi Melody. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very nice and helpful staff who look…
Very nice and helpful staff who look out for everyone .
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Arsema. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Resharn is very enthusiastic and…
Resharn is very enthusiastic and helpful, the gym is very good as well I recommend
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Iyayi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Jack and Resharn were fantastic and…
Jack and Resharn were fantastic and taught me how to train my core
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi US. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff were very supportive and down…
The staff were very supportive and down to earth and helpful!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Aaliyah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing team
Amazing team and equipment, love being part of this gym!!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Shout out to the great PTs here
Shout out to the great PTs here
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Harry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym and great people in the gym
Great gym and great people in the gym
Highly recommend
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Neto. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great team amazing classes.
Great team amazing classes.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi James- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym
Today was my first visit to Torquay…
Today was my first visit to Torquay Pure gym and my first class. It was a ‘burn’ class taken by Charlie. Everyone was friendly and Charlie pitched the class to suit all abilities. I will be going again.
The staff that I have spoken to are friendly and approachable.
The subscription is competitive and value for money.
Overall I’m happy I have swapped gyms!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Liza- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and we're thrilled to hear you enjoyed your first class! We will make sure this feedback does not go unnoticed by the Gym Manager and we excited to have you as part of the PureGym Community! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Clean & well maintained
Clean & well maintained, everything you need... I do wish you had saunas though 😂 but always happy with my visit.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members, however all our gyms offer changing rooms, with showers and lockers available.
If you would like to discuss this feedback further, please contact the Gym Manager directly or drop our team an email at member.services@puregym.com and they will be happy to assist! It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Pure gym - excellent equipment and staff
I find the gym equipment to be organised extremely high standard and well maintained by staff. During this recent spell of hot weather I find the gym temperature pleasantly cool to train in due to the use of the air conditioning units Staff and PT's are welcoming and extremely knowledgeable.. always willing to assist.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Gary- Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to continue to provide great service, and your feedback means a lot to us. We look forward to seeing you back in the gym very soon! Thanks, PureGym
Luke warm showers but for cheap gym, good value
For a general cheap gym, you get the basics.... the facilities are basic but good although the showers are always Luke warm at best! (Which as a van-lifer, is very dissapointing to have a luke-warm shower post sweat.)
Really enjoy the 24/hr access as I have autism so a busy gym is not accessible for me.
In-person puregym staff are very helpful and knowledgeable however if you require further assistance... it is non-existent. I emailed them about my dissability access request 2 years ago and I still have not had a response....
Another thing to note is that not all car parking is free, and not obviously stated by the gyms... as someone who travels between Scoltand and England every month, these small details have led to a few car parking fines which could have been easily alleviated with a sign or something very simple from Puregym. Puregym where also obviously not willing to help at all, but thats fair i suppose.
The final note of improvement is that as puregym has expanded, their system for multi-gym access has become increasingly complex to meander through. Again, most likely due to my autism.... I find it very difficult. I also dont like now that your home gym only allows you access to other gyms in the area. Id be very happy to pay a premium price to have access to all gyms rather then to arrive at midnight only to find out I dont have access to this gym.... and have to travel 2 hours more to get to a puregym that is within my tier. Im sure it was not like this before.
Overall, cheap monthly payment, basic equipment... so exactly what you pay for :)
22. november 2025
Svar fra PureGym UK
Hi Hope, thanks for leaving us this review. We appreciate and value our member feedback.
We would love to speak to you in more detail regarding the comments you have made in this review. Could you please memer.services@puregym.com and they will be happy to look into these and discuss with you further.
Thanks, PureGym
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