I had my locker broke while I was trining at West Bromwich Pure Gym. Even though the incident was reported to police, the complaints procedure was made impossible for me to reach somewone from the mai... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I love puregym! It is so friendly and welcoming, for all ages and abilities. The staff are good and there are plenty of PTs. I have been working with Hedson who is amazing. He has been so supportive... Vis mer
Bishop Auckland PureGym was the first gym I have joined where I felt part of a little community in the gym and confident to try a range of classes. From my initial Learn to Lift with Jackson welcoming... Vis mer
Really good gym, nice crowd, especially the early morning crew, and being open 24 hours is a game changer. Staff are always friendly and helpful. Special mention to Hedson, proper inspiring and knowle... Vis mer
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Informasjon om virksomheten
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktopplysninger
Storbritannia
- www.puregym.com
4,0
Bra
67k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 90 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Clean & well maintained
Clean & well maintained, everything you need... I do wish you had saunas though 😂 but always happy with my visit.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members, however all our gyms offer changing rooms, with showers and lockers available.
If you would like to discuss this feedback further, please contact the Gym Manager directly or drop our team an email at member.services@puregym.com and they will be happy to assist! It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Pure gym - excellent equipment and staff
I find the gym equipment to be organised extremely high standard and well maintained by staff. During this recent spell of hot weather I find the gym temperature pleasantly cool to train in due to the use of the air conditioning units Staff and PT's are welcoming and extremely knowledgeable.. always willing to assist.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Gary- Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to continue to provide great service, and your feedback means a lot to us. We look forward to seeing you back in the gym very soon! Thanks, PureGym
Luke warm showers but for cheap gym, good value
For a general cheap gym, you get the basics.... the facilities are basic but good although the showers are always Luke warm at best! (Which as a van-lifer, is very dissapointing to have a luke-warm shower post sweat.)
Really enjoy the 24/hr access as I have autism so a busy gym is not accessible for me.
In-person puregym staff are very helpful and knowledgeable however if you require further assistance... it is non-existent. I emailed them about my dissability access request 2 years ago and I still have not had a response....
Another thing to note is that not all car parking is free, and not obviously stated by the gyms... as someone who travels between Scoltand and England every month, these small details have led to a few car parking fines which could have been easily alleviated with a sign or something very simple from Puregym. Puregym where also obviously not willing to help at all, but thats fair i suppose.
The final note of improvement is that as puregym has expanded, their system for multi-gym access has become increasingly complex to meander through. Again, most likely due to my autism.... I find it very difficult. I also dont like now that your home gym only allows you access to other gyms in the area. Id be very happy to pay a premium price to have access to all gyms rather then to arrive at midnight only to find out I dont have access to this gym.... and have to travel 2 hours more to get to a puregym that is within my tier. Im sure it was not like this before.
Overall, cheap monthly payment, basic equipment... so exactly what you pay for :)
22. november 2025
Svar fra PureGym UK
Hi Hope, thanks for leaving us this review. We appreciate and value our member feedback.
We would love to speak to you in more detail regarding the comments you have made in this review. Could you please memer.services@puregym.com and they will be happy to look into these and discuss with you further.
Thanks, PureGym
Money worth good little gym
Money worth good little gym, only bad side it's pretty much always crowded
6. november 2025
Svar fra PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you are looking to avoid busier periods. We are happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great people that work thereLiam Dru…
Great people that work thereLiam Dru Shelly Freya and Kev are all brilliant and welcoming
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Jason- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
It is the best gym
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Johnten. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
amazing staff
amazing staff, super helpful support team with clear and quick responses, thank you!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Lia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I was made to feel so welcome on my…
I was made to feel so welcome on my initial enquiry visit, then again today when I returned as a member. The manager had remembered me and went out of his way to put me at ease and listen to my questions.( And rescue me when my padlock malfunctioned).
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I had a great Burn class with Alison…
I had a great Burn class with Alison was the first one of her classes I did and what a great instructor really thorough and encouraging. She made it a great session.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Emine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and using the gym overall!
Thanks, PureGym
The Difference a Great Coach Can Make.
Chloe Rowe is an amazing personal and group trainer. The workouts are always creative, well planned, and varied, whether it's a high-intensity session or a more focused core workout.
I'm grateful to have Chloe at PureGym Holloway. I always look forward to every class. Each workout is thoughtfully designed, feels different, and gives the whole body a great workout.
Thank you, Chloe, for bringing so much positivity, kindness, and professionalism to every session.
The genuine care and persistence you show come across so naturally and make every class an enjoyable experience.
Much appreciated!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Re. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy your sessions. We'll certainly make sure this does not go un-noticed by the manager.
Thanks, PureGym
Latest equipment available
Latest equipment available. Nice and spacious gym
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Khalid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Decent gym and staff were always…
Decent gym and staff were always polite. Moved gyms now but would definitely go back if I lived closer.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Alex. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I enjoy the feel of the gym
I enjoy the feel of the gym it’s friendly other members and staff are helpful and there if you need help. The gym is clean with no unpleasant smells.
Only negative comment is that the exercise mats needs an upgrade as most of them are broken or torn in some way..
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Ann-Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Hostile Environment and Poor Customer Service
I am extremely disappointed with the treatment I received at PureGym Thamesmead, and it has left me with no choice but to cancel my membership permanently.
I attended the gym for my usual workout when a member of staff approached me and told me I was not allowed to train because my trousers were supposedly not appropriate gym wear. I explained that, although they have the appearance of jeans, they are in fact designed specifically for training. Instead of listening, the staff member attempted to touch my trousers to determine the material. I found this completely inappropriate and unacceptable. No member of staff should be attempting to physically inspect a customer's clothing while they are wearing it.
What made the situation even worse was that the staff member refused to identify himself when I asked for his name so that I could make a complaint. I believe customers have the right to know the identity of the staff member dealing with them, especially when a complaint is being made.
Another member of staff, Lacey, was called over, but rather than handling the situation professionally or fairly, she simply supported her colleague without properly addressing my concerns.
To make matters worse, another gym member, who appeared to know the staff member, was allowed to shout at me and speak to me disrespectfully, with no intervention from staff. The staff member also involved other gym members in commenting on my gym wear, which left me feeling embarrassed, intimidated, and let down. In my view, this was unprofessional and highlights the need for better staff training in professionalism, customer care, and handling situations respectfully.
This is not the first time I have experienced unprofessional behaviour from staff at PureGym, but it is certainly the final straw. I now consider PureGym Thamesmead to be a hostile and unwelcoming environment.
As a result of this experience, I have cancelled my membership and will never join PureGym again. I expected to be treated with respect and professionalism, but unfortunately that was not my experience.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Nas. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Great gym with a good range of equipment and friendly staff
Great gym, clean and tidy, good range of equipment and friendly staff. Eve is a great motivational PT.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Jane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Its a great gym
Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show me better form on free weights etc. Regards Jamie
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Jamie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great training
Great training, very attentive and helpful staff as well as a manager who goes the extra distance for the members. Very good and enjoyable group classes with instructors who get you motivated.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's a nice looking gym
It's a nice looking gym, lots of modern equipment, vending machines and it wasn't busy. Good experience.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Nicholas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very nice very good
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Khaled. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Fabulous gym
The gym is lovely and clean. Great equipment. Ladies only area and fabulous staff.
What more could you ask for!
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra PureGym UK
Hi Alison- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
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