We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... Vis mer
Beliggenhet
Bytt filialUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Vis mer
Selskapet har svart
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... Vis mer
Selskapet har svart
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
Informasjon om virksomheten
Skrevet av virksomheten
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet av virksomheten
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktopplysninger
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Storbritannia
4,6
Enestående
486 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ergin Eroglu
Together with my wife , I bought a glass and my husband bought a set of plates, pots and pans from your store. The product quality is great but the staff was very irresponsible and just tried to send us away. There was a young lady who tried to take care of us but the behaviour of the other employee was very aggressive.
6. august 2025
Svar fra ProCook - Edinburgh
We appreciate you sharing your experience. We're glad the product quality met your expectations. We're sorry to hear about the staff's behavior and will address this internally to ensure a more positive experience in the future.
Good guidance from a well mannered…
Good guidance from a well mannered assistant. Quality good bought
7. august 2025
Svar fra ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you received good guidance and liked the quality of your purchase.
Attending customer, knowing the requirements.
Very attentive and helpful, explaining details about the products.
8. august 2025
Svar fra ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful.
Racist older sales woman
Came into have a browse and I could hear the sales woman at the till, badge saying Amanda, mutter something about immigrants (I am Scottish born but a poc), won’t be coming back!
4. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store.
We recently made a purchase from…
We recently made a purchase from ProCook and were excited about our new cookware set. However, our experience at the checkout left us a bit disappointed. The cashier seemed quite stressed and spoke rather harshly to her colleague, which made the atmosphere uncomfortable.
We also asked about buying an extra lid for the frying pan included in the set. Another staff member was about to assist us, but the cashier quickly stepped in and insisted that the lids in the set would fit the pan. Unfortunately, when we got home, we realized the frying pan is 26cm, while the largest lid in the set is only 24cm, so it doesn’t fit.
We appreciate the products, but we believe the customer service could be improved. Clearer communication and a more positive attitude would have made a big difference.
6. august 2025
Svar fra ProCook - Edinburgh
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Prompt help
5. august 2025
Svar fra ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cheaper to buy online
Good advice from staff about pans but feel gutted as cheaper for me to buy online and get free delivery. I asked before I bought them if any other offers but said was the best deal. E mailed the store but said they couldn’t help.
4. august 2025
Svar fra ProCook - Edinburgh
We appreciate your feedback on the advice received. We're sorry that you found a better price online after your purchase and that our email response didn't meet your expectations. We'll review this.
good service
29. juli 2025
Svar fra ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop and assistant was great and…
Great shop and assistant was great and very knowledgeable. Bought a set of knives they are great. Will be back
31. juli 2025
Svar fra ProCook - Edinburgh
We're happy to hear that you enjoyed your experience in our shop and that our assistant was helpful. We appreciate your positive feedback on the knives and look forward to your return.
Exactly what I was looking for
Exactly what I was looking for. A small sharp paring knife.
31. juli 2025
Svar fra ProCook - Edinburgh
We're happy to hear that our paring knife meets your needs! Thank you for letting us know you were looking for a small, sharp knife.
Svar fra ProCook - Edinburgh
We appreciate your positive feedback! We're happy to hear you experienced excellent and friendly customer service.
Good products with value prices
16. juli 2025
Svar fra ProCook - Edinburgh
We appreciate your positive feedback and are so glad you value our good products and prices.
Sales assistant very helpful
Sales assistant very helpful. Lovely store and items easily found.
19. juli 2025
Svar fra ProCook - Edinburgh
We're happy to hear that our sales assistant was helpful and that you found our store and items lovely. Thank you for your positive feedback!
Beautifully designed
Beautifully designed. Bright and airy. Helpful assistants, don't over power you while browsing. You always walk out buying something. I just love it.
Thank U. 😊
Kind Regards
Lorraine Iris Noble
18. juli 2025
Svar fra ProCook - Edinburgh
We appreciate your lovely feedback! We're happy to hear that you enjoy the bright atmosphere and find our assistants helpful. It's great to know you always find something you love.
Great service
Great service, answered all our questions and assisted us to get the best products.
10. juli 2025
Svar fra ProCook - Edinburgh
We're so glad that you received great service! We appreciate that our team answered all your questions and helped you find the best products for your needs.
Amazing melamine plates and bowls
The melamine plates and bowls feel really good quality and are such a lovely design and colour - they look like “real” tableware and have raised the level in our caravan! The staff member was also very friendly.
30. juni 2025
Svar fra ProCook - Edinburgh
We're so glad to hear you appreciate the quality, design, and color of our melamine tableware. It's great to know they've enhanced your caravan experience! We're also happy the staff member was friendly. Thanks for your feedback.
Svar fra ProCook - Edinburgh
We're happy to hear that you enjoyed the layout and found our team helpful. Thank you for your positive feedback; we appreciate it.
Good quality items at reasonable…
Good quality items at reasonable prices. The member of staff was very helpful and offered great advice.
28. juni 2025
Svar fra ProCook - Edinburgh
We're happy to hear you found good quality items at reasonable prices. We appreciate your feedback regarding the helpful staff member and great advice offered!
Always pleasant staff in Edinburgh branch
Saw something I wanted online, visited in store and as always staff very friendly and helpful if needed. Bought exactly what I needed in a quick transaction and on my way!
24. juni 2025
Svar fra ProCook - Edinburgh
We're so glad you found what you wanted both online and in-store! It's great to hear our friendly staff were helpful and that you had a quick, easy purchase. Thanks for your positive feedback!
Svar fra ProCook - Edinburgh
We're so happy you found what you wanted easily. We appreciate your positive comments regarding our friendly staff.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.