Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Vis mer
Beliggenhet
Bytt filialUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Vis mer
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
Good quality products at reasonable prices. Good design with the saucepan having a built in strainer facility. Member of staff came to offer help with no pressure applied and offered personal experie... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet av virksomheten
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktopplysninger
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Storbritannia
4,8
Enestående
1k anmeldelser
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Svar fra ProCook - Cheshire
We are so glad to hear that you found our stock plentiful and our team helpful. We truly appreciate your kind words.
Svar fra ProCook - Cheshire
We're so glad you found our staff helpful and enjoyed the quality of our melamine, especially that you got it on sale! Thank you for your kind words.
Grater
Went and bought a few things and lots of choice , needed a grater and some storage boxes
5. august 2026
Svar fra ProCook - Cheshire
We're so happy to hear you found a great selection and exactly what you needed with us! Thank you for your kind words.
Svar fra ProCook - Cheshire
We're so glad to hear that our assistant provided excellent service during your visit. We truly appreciate your kind words!
Customer service was spot on the knifes …
Customer service was spot on the knifes I purchased were excellent.
3. august 2026
Svar fra ProCook - Cheshire
We're so glad you found our customer service spot on and that the knives you purchased were excellent! Thank you for your kind feedback.
Staff member was very knowledgeable and…
Staff member was very knowledgeable and interested in what I was buying
6. august 2026
Svar fra ProCook - Cheshire
We're so glad you found our team member knowledgeable and engaged with your purchase! Thank you for your kind words and feedback.
Was absolutely blown away by the…
Was absolutely blown away by the knowledge of your lovely staff member who helped with our purchase today at Cheshire Oaks. Would definitely return to this store again and recommend to friends and family.
6. august 2026
Svar fra ProCook - Cheshire
We're so pleased to hear you were blown away by the knowledge of our lovely staff member at Cheshire Oaks! It's wonderful that you would return and recommend us to friends and family.
we came to the store to buy a set of pans
we came to the store to buy a set of pans, the young lady who helped us was very helpful and knowledgable, we decided on the set we wanted, and roasting pan, we were very happy with the service we had. The staff were brilliant helping us and very friendly, well done to them.
1. august 2026
Svar fra ProCook - Cheshire
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team member was helpful and knowledgeable, and that you were happy with the service you received.
Staff were very helpful and he gave me…
Staff were very helpful and he gave me advice on the knife he sold me.
3. august 2026
Svar fra ProCook - Cheshire
We're so glad our staff was helpful and provided you with good advice on your knife purchase! Thank you for your kind feedback.
Really excellent and informed staff
Really excellent and informed staff, they provided good advice and help. Knives bought are excellent quality.
2. august 2026
Svar fra ProCook - Cheshire
We're so happy you found our staff excellent and informed, and that they provided good advice and help. We're also delighted you're pleased with the excellent quality of the knives you purchased.
It was such a pleasure to be taken care…
It was such a pleasure to be taken care of by Chloe and Becky at the Cheshire Oaks ProCook outlet. Both were incredibly professional, patience, friendly and knowledgable about their products making sure to tailor their recommended products according to our needs and constraints. Would 100% recommend visiting this store.
2. august 2026
Svar fra ProCook - Cheshire
We're so pleased to hear you had such a wonderful experience at our Cheshire Oaks store! It's fantastic that our team was professional, patient, and knowledgeable, tailoring recommendations to your needs. We truly appreciate your high recommendation!
Very helpful in store
Very helpful in store. Assistants were both excellent. Buying cutlery and trying the weight and hold first.
26. juli 2026
A great shopping experience
A great shopping experience. Staff fabulous. The lady that helped us was very polite, knowledgeable and helped us immensely. Ordered our product as not everything was in stock and was delivered the next day.
24. juli 2026
Polite staff every time
26. juli 2026
The staff were very helpful and…
The staff were very helpful and explained what type of pans we needed.
21. juli 2026
Helpful but not in your face
Went in for a new steel frying pan, staff really friendly, informative and on hand but not on your shoulder. Bought a pan and am not disappointed at all, great price for a great pan.
24. juli 2026
I will not return or even look at Procook again!
Product ok. Quite happy with the kitchen knife set and block. I was asked if I required a carrier which purchased, the bag was 5 times bigger than it needed to be, I asked the lady cashier if they had a smaller bag she laughed and said you should of fetched your own then stood with a colleague giggling as I struggled trying to carry the big floppy bag.
I felt humiliated.
21. juli 2026
Svar fra ProCook - Cheshire
Mike
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
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