Ponko Anmeldelser 

Sam took my finances into consideration and never encouraged me to go beyond my limits. Instead, he helped me choose a car that fits my lifestyle and my needs perfectly. He gave me space to think, encouraged me to take my time, offered tea and coffee, and explained everything clearly without any pressure whatsoever. His professionalism made me trust him completely.

I had a wonderful experience with Sam at the Ponko From the moment I arrived, he made the whole process calm and stress-free. He was never pushy, never sales-driven, and always genuinely honest. In a world where buying a car can feel overwhelming, he guided me with a level of care that truly stood out.

Ponko delivers top-quality service every time. The environment is clean, the staff is very cooperative, and the overall experience is smooth. I would definitely recommend Ponko to anyone looking for quality and professionalism.

Staff were great! Really helpful!
Will highly recommend this dealer
Happy customer & loving our new car
Mr & Mrs Bizley
Milton Keynes

Staff was amazing at reception.
Did explained and provided me assistance on my decision.

An unfortunate experience for a new driver and many lessons learnt. Car was bought and paid for in May (overpriced in my opinion) but it was my son’s first car. He was beyond excited as it looked nice and was immaculate inside. However, just 2 weeks after, the wheel started making noises, trip to the garage and it was the passenger side wishbone that was not put on correctly by ponko (even though a salesman at ponko was insistent of AA checks and he’d even looked over it himself, how funny) and has made a huge hole that needed a new plate welding onto it. As I paid the garage straight out (very upset new driver) and went back for the warranty, they would only pay half (total of £220) as I did it the wrong way round even though I’d sent the invoice and problem via the garage so it was clear this was a Ponko problem. Fast forward 5 months, the gearbox goes as the gears would not change and the car could not be driven, which cost a grand total of £2,125 plus clutch, bald tyres and the drivers side wishbone this time! The warranty paid out 1k but they would not honour the rest considering the worrying car and problems we’d had prior to this which they’d sold to a new driver. How very dangerous. On top of this, the timing belt will need to be changed next year which wasn’t stated upon buying and will be another very expensive repair. This car was bought in May so it’s been an expensive few months thanks to Ponko. Avoid at all costs unless you want to pretty much repair the whole car!!

Very helpful and sorted the problem straight away with no questions asked

Bought a Vauxhall Astra from Ponko. You can’t view all the cars unless they let you in to a lock up. You have to specify one car you want to look at. Seems to be the normal these days. Takes the fun out of shopping for a car in my opinion.

Before you purchase the car they take you for a 1 mile village drive on a low speed test drive. As it was, I purchased the car.

Within a week the clutch had issues and I took it back for repairs. I was told the master cylinder was in need of replacement. They also told me that “£1000 was spent on the repairs”.

Two days later the gearbox started to rattle considerably and rather than ring Ponko as it was out of the 30 day warranty I made a complaint to the finance company - Motonovo. They told me it will be at least 58 days until they have a complaints handler to resolve or look into the issue but I will need a full diagnosis from a registered dealer.

Took the car to my local Vauxhall dealer that informed me the car had a leak from the gearbox and all that was changed was the master cylinder at a cost of £80. Even though I was told by Ponko that it had £1000 spent.

Not to be deterred by my new found issue, I took the car to Mr Clutch for confirmation and they confirmed that the issue was deep inside the gearbox and the repair could go into hundreds of pounds.

After much disappointment I asked myself if the £500 warranty would have been worth it but after more forum searching and research, this would have been noted down as wear and tare so I wouldn’t have been covered anyway.

My gripe is this. This was, I feel, brushed off by Ponko. They eliminated the first problem and hoped I would go away.

I lost £1000 deposit, £1600 trade in equity and £120 diagnostics. £2700.

I’ve now traded in the Vauxhall and purchased a car from a reputable company with free warranty cover and a much better customer service - an all round better experience.

It’s a valuable lesson learned for me. I’m fighting the finance company for some money to be returned and leaving this review for anyone to check the car thoroughly, as Ponko will not.

Don’t feel pressured by the sales pitch. Don’t let the fancy coffee swing you or the charming fellas that give you a sense of Luke-warmth. I’m sure they have some great cars there but the after service is disingenuous.

Update: Since posting the review Ponko have complained stating it contains ‘defamatory content’ - In other words the truth hurts deeply. If Ponko come back to me and pay my deposit back then I’ll remove the review. But that’s never likely to happen.

Make of this what you will.

Update: Wednesday 17th December

Ponko - Replying to your reply:

I did call and was told I would get a call back. TWICE. Remarkably this was close to the warranty period ending and so as expected I didn’t get a call back

Not once have you confirmed that checking the cars before sale was a false narrative. Not once during the warranty repair did you contact me stating there was a further issue with regards to the gearbox that was leaking and needed to be replaced.

And the courtesy car? Not fit for purpose and in itself ‘the rattler’ as described by Steve, was ‘just a car that although it rattles, it still works’

I don’t agree with your policies. I’ve not had a call to discuss the issues and the only communication is when someone leaves you a bad review. This review is for the public opinion. Not yours to argue your points. I’m within my statutory rights to complain as you’ve not once even called me to offer a sweetener in order to remove the review. You’ve only encouraged the customer to look past the negatives that you as a company inflict without any remorse for the financial difficulty that you place on customers, by simply not providing a full checklist of issues or known problems that as a company, should be repaired before people part with their hard earned pennies.

I’m still in contact with trading standards about the loss of monies. Yes the car is sold, because like hundreds of others I can’t afford to not have a car. Buying an another car was essential. Putting this experience behind me is also essential. Allowing other customers or potential buyers of your cars is necessary to ensure they don’t make the same mistake as I did.

I bid you good day.

I recently purchased a vehicle from this dealership, and while the buying process itself was smooth and enjoyable, what truly stood out was the exceptional after-sales service provided by Steve. It’s rare these days to find someone who stays genuinely invested once the paperwork is signed, but Steve’s commitment didn’t end when I drove off the lot—it actually got better.

If only buying a used car was always like this!
From the first moment, there wasn’t even a hint of high-pressure selling; I was given all the time I wanted, to make up my mind.
The staff at Ponko were perfectly happy for me to have the car independently inspected, and rectified a couple of minor issues without a quibble.
A few weeks after I picked up the car, a few issues became apparent. Again, Ponko took my car in and rectified them, without hesitation.
I can’t praise the team at Ponko highly enough, both for their professionalism and for their willingness to help.

Recently I called up to ask about a car in the morning and was told someone would call back. No one did so by early afternoon we thought we’d head over and take a look. I had to give my details (again) and no record of my call. It was suggested we book an appointment as all the sales people were busy. I didn’t need a sales person. I know exactly what I want and my partner has been working on cars his whole life. They reluctantly let us have a look around but no one seemed to know where the car I wanted to see was. As we were driving down the road they called me. They said they call would back. No call so far over a week later. I will take my business where it will be valued.

I purchased a seat Leon from here about 2 weeks ago now. The car is perfect - the price was very reasonable. I added on the diamondbrite guarentee and the warranty which is so worth it! The dealership were very honest and could not be more helpful.. especially on a Sunday! Such a welcoming feeling from the moment we walked in to the moment we left (Thankyou Richard!) The service history is brilliant, the car came with a full year MOT and they made sure to fix up the small things with the car before we took it away. (The boot cover needed putting back in and one of the parcel shelf strings was broken which they fixed straight away). Thankyou so much to Ayman, joe and ofcourse Richard behind the desk! I would definitely recommend anyone to purchase a car from here. Love the car and the coffee was good aswell :).

AVOID AT ALL COSTS!
Unless you do your own independent vehicle health checks and MOT service for the car you're interested in, I would not recommend purchasing from these people. Here's what went wrong with the car we bought...
1. On the day we purchased, when driving the car back home we noticed multiple chips on the windscreen that were not there before.
2. They refused to acknowledge fault and a repair didn't help either. They refused to replace the windscreen as well.
3. 8 months later, after multiple visits to garages for the tyre sensor light that kept coming on, a reputable garage confirmed damages to the tyres, discs and pads that are not possible over the short period of time having the car and mileage driven.
4. Ponko refused to acknowledge fault, again, claiming it was "wear and tear"
5. The premium warranty is also a scam. They don't want to check anything for you, instead, you have to find a garage that will check and repair faults. The only nearest garage recommend on their warranty scheme, could not even replace a tyre!

Sadly, the reviews on here confirm Ponko's dodgy dealings for us too.

Do not waste your time and money here.

We saw a car with my husband and went to review it. We found this car and when we went to review it the salesman was telling us a lot of details and most them sounded fake as usual they’re trying to make it sound more glamorous. We bypass that as we knew the age and miles of the car, we asked to review the service history and we noticed that the previous owner had declined payment of almost 1.500£ of service of the car for the previous year which directly says why he/she sold it. While we were looking we noticed that one of the recommendations was to change the cambelt of the car which is an expensive thing to do. The deal they were trying to make was ridiculous making us pay more money for they can change the cambelt. We were trying to explain that we are trying to buy a car as per their description with no problems , full service etc. and what we were getting is an old car with many issues that weren’t even looked at by their team and we were supposed to feel that this was a good deal.
On top of that there were some description on the website about some extras worth about 800£ in the car which was a lie as the car did not have any of those included, we asked the salesman and he said “oh yea you can be this connector from amazing and plug it there and that how you can connect your phone” I mean thank you very much for your advice but on description it says it’s included and it’s worth 200£ and he said oh yea sorry it doesn’t include that. Trying to charge for things that do not exist is a fraud.
Long story short very disappointed by the Ponko approach, poor salesman skills he was talking over us, and just talking nonsense as if we were children buying a car.
At some point we asked to speak with the manager because we were going back and front the same conversation and we wanted someone more senior and one of the “managers” came and said hello what is the issue here where is the confusion??? There was no confusion but we were treated like fools. Obviously we left very disappointed about their approach.

Me and my partner purchased audi a3 from ponko recently we only found that vehicle had issues with climate control due to weather defrost does not work called ponko they transfer me to warranty protect witch they sell to you on site please be aware its part of ponko after speaking to steve they send me the procedure please be aware if you have insurance with them they don’t pay to diagnose vehicle so you may end up big bill paying garage to diagnose issues they don’t want to take any responsibility of even offering to check vehicle keep repeating that I suppose to read terms and conditions when i have purchased the warranty so if you buy vehicle from them beware they will try to avoid fixing any issues that are already there when you buy it very disappointing i will not recommend ponko

Looking to buy a Rover 75 and price was £2,380 , which is overpriced for a 20 year old car.
I offered £2k but they refused this.
Problem was they kept on calling and harassing me , directly and via Car Gurus but they would not negotiate on price , even though the car is 20 years old and had 4 owners.
Neither would they deliver to my home address in Chester and expected me to do an 8 hour round trip to view the car in Cambridge.
Final concern was they wanted me to buy the car without even seeing it.
Would not recommend at all.
Would not stop harassing me despite being asked to stop several times.
They wouldn't stop emailing me , calling me , texting me at all hours.

Needed a new car as had mine 10 years saw what I liked and was offered £450 for mine against an 8500 car I really wanted at least 600 but bit my lip and thought ok, I didn't have an appointment so made one on the saturday to go back and finalise everything, cancelled the tax and insurance on my current motor to expire at midnight that day and set up a policy to drive the new one away, I asked if the oil and filter was done and wanted pollen filter changing as wife has just had a lung operation done and i felt it should be changed, it wasn't they wasn't bothered, didn't even want to address the dents either! It also wasn't valeted and only after i got it home i discovered iron fallout all over the paintwork which was etched in and an absolute faff to remove, its a long process i'll get on top of, but i'd advise anyone buying a car to thoroughly inspect the paintwork, They knew I'd cancelled the tax and insurance but that didn't stop them from going against the trade in agreed value and dropping it even more to 350 because of a small oil leak! The car i traded wanted for nothing as everything was replaced, then they had the gall to talk me into a warranty I didn't need which incidentally is not an independent company but the same as ponko, the chap that runs it are one and the same and i've found out thats a con and not worth the paper its printed on after reading the reviews on both companies it's pretty clear now, least they got close to the asking price of the car with it.
After taking the car home I got a mechanic go over it and change the oil and filter ( which was low) due to the fact the PCV valve was faulty and the oil was spilling into the turbo intake, also wasn't done for over 2 years! Proof was written on the old filters, air filter was the same, filthy. Also whoever did the MOT there wants sacking tyres were over 7 years old and perished so I need to get new tyres also front nearside has a bulge in the sidewall and 2 nails in it and not to mention they were way over inflated! Also the washers barely were spraying and the rear one doesn'twork which suggests faulty pump, really surprised they passed it, no advisories for the front discs which are well worn either, TPMS has just packed in as well (10 years) is good innings for them so should have expected that, timing belt and water pump due (10 years) there's no service history either they tried to tell me last owner had it serviced at each mot, there should have been some paperwork but they wasn't interested, bit of a raw deal but that's my fault I should have seen the signs having worked for 2 dealerships in the past. I like the car so will get it up to scratch like I did the last one, could have done without a money pit so early on but hey ho,
Best bit, the £350 i got for my old one is nothing compared to what the cheeky beggars put it up for....£2500!!!!
The whole experience left me feeling somewhat deflated and bitter and even cheated and at my age should have known better, I just know it won't happen again.

If I could give it a 0/5 rating I would.

Despite being recommended to Ponko by a local who knew the ownership, I could not have had a worse experience.

I purchased a Hyundai i20 for almost 6k and within 10 months the engine had completely gone (timing chain and potential damage to pistons).

Gave the company the opportunity to put things right before posting this but they have decided to wash their hands of it because I am a few months outside of their 6 month warranty. Most genuine companies would at least attempt to put things right given how much i have spent and how short a time I have had the vehicle. I am now left with an unusable car and whilst still owing over 6k on my finance.

I have seen plenty of other reviews echoing my sentiments regarding the car quality

I would not recommend this company, especially if you end up having issues.

Great experience with Richard and Adam, car is fantastic and the whole experience was first rate. Would certainly recommend. Thanks chaps.