Ponko Anmeldelser 

I rarely leave negative reviews, but I feel other buyers should be aware of my experience.

I purchased a car from this dealership for £13,600, expecting it to be reliable. Within a very short period of ownership and after only around 800 miles of driving, I have experienced multiple serious issues.

The car required an inlet manifold replacement shortly after purchase. It then developed a starter motor fault, which the dealership refused to take responsibility for, stating it was not covered by the warranty and was a newly developed issue. Despite raising my concerns under the Consumer Rights Act 2015, they maintained that I was responsible for the repair and only reduced the repair quote by £28.

To make matters worse, the engine management light has now come on and the vehicle has gone into limp mode, leaving me with yet another fault to deal with.

Throughout the process, I felt the dealership was far more focused on explaining why they were not responsible than helping to resolve the problems. After spending £13,600 on a car, I did not expect to experience this number of faults in such a short time.

Based on my experience, I cannot recommend this dealership and would not purchase another vehicle from them.

My husband and I went to Ponko today to test drive a car the sales person Jack was very helpful. We were going to part exchange the car we currently own. When the value of our car was discussed the amount offered by Ponko was half the amount we had paid for the car just under a year ago. Jack asked his Manager Jason to have a look at the quote, Jason had a look, asked our thoughts and then in front of my husband and I Jason screwed the paperwork quote into a ball and through it in the bin saying " I can't match that". I did say to Jack how rude Jason was. Jason did later call my husband to say sorry after Jack told him how we felt. This behaviour is not acceptable and very disappointing.i will not visit Ponko or again and would not recommend them.

I had a fantastic experience from start to finish at Ponko. Especially thanks to Ross and Kye who were so clear, friendly and kept me informed at every stage.
I'm now the proud owner of a stunning car that feels brilliant to drive. I highly, highly, highly recommend Ponko and the team there.

I rarely leave negative reviews, but I feel it's important to share my experience.

I purchased a used car from Ponko and, before completing the purchase, I pointed out several imperfections in the paintwork. I mentioned that I was considering taking the car elsewhere to have these addressed. I was then offered an additional paint protection package, which I understood would improve the paintwork as part of the preparation process. Based on that discussion, I agreed to purchase the service.

When I collected the vehicle after the work had been completed, the original imperfections were still present and there were also marks in the paint that had not been there before. I immediately raised my concerns and provided photographs.

After several emails, Ponko acknowledged that some of the marks appeared to be "hazing" caused during the application process and offered to correct them, but only if I travelled back to the dealership. For me, this would involve around 6 hours of travelling and waiting, plus fuel costs, to rectify issues resulting from a service I had already paid for.

Throughout the complaint process, the dealership maintained that the paint protection package was never intended to remove scratches or paint defects. This left me questioning why the service was recommended to me after I had specifically raised concerns about those imperfections before purchasing the car.

I requested a refund for the service, as I believe it was sold to me on the understanding that it would improve the paintwork I had queried. That request was refused, and the dealership has now closed my complaint.

While the staff remained polite throughout the correspondence, I am very disappointed with how the complaint has been handled and with the outcome. I do not feel the service I paid for matched the expectations created during the sales process, and I will now be referring the matter to the appropriate independent consumer dispute resolution body for review.

Based on my experience, I would encourage anyone considering additional paint protection packages to ensure they obtain a clear written explanation of exactly what is and is not included before agreeing to purchase.

The service and how I was dealt with from start to finish was amazing. I have never been to a car dealership before and they made the experience a very enjoyable one. Everything was explained to me in detail and the perfect car was found for me.

I wasn't rushed and was able to take my time with no issues at all. Truly grateful for my experience today so thank you to everyone at Ponko!

The whole team were superb, friendly and helpful especially Richard who greeted and looked after us and Jack who showed us around the vehicle, answered all our questions and handled the sale. Thanks both, you made the experience a real pleasure!

Fantastic customer service from the moment we arrived - Meet & Greet (Richard) to our purchase with Jack. A real pleasure to deal with.

Richard front of house was so lovely to greet and meet and made me feel so welcome. I bought a car by Phil who again was so friendly and kind and was the nicest salesman I’ve come across after a long car search. Walked in here and walked out with a new car. Couldn’t be happier!

I cannot rate this team highly enough. From the moment we walked in, we were treated like royalty. Richard at the front of house was incredibly polite and professional, and that high standard of service continued right through the process with Phil in sales. It’s rare to find such a seamless, stress-free experience. Highly recommended!

Had my new car just over a month when engine light came on, oil pump sensor needs replacing but it isn’t covered by diamond warranty? Very unhelpful customer service which is a shame as I am now in the market to buy my two daughters cars but will take my business elsewhere! Spending £10k on a car with no support is not a great way to run a business

Visited Ponko today looking for a car for my son. Really liked their approach. Was helped by Adam R, and Ross. Adam was patient, knowledgeable and didn’t push which I really liked. I didn’t feel under pressure at all. Listened to what we were looking for and made sensible suggestions. We haven’t chosen yet but will definitely go back and would recommend their service to anyone looking for a used car.

Amazing Experience! Bogdan was flawless. Location is amazing, service 5⭐️

Janie and her team were efficient, professional, warm and welcoming. Thank you so much

I purchased a Ford Kuga LG63 YCE (2.0 diesel AWD) from Reed Autos Ltd (trading as Ponko Ltd) in July 2025.

At the point of sale, the experience was positive. Unfortunately, within just 56 days of purchase, the vehicle developed serious mechanical faults, including drivetrain (major safety issue) and warning system issues. It was returned for repairs on multiple occasions, yet the problems persisted. At this point my customer service experience became horrible. in my experience my car’s problems were minimised, my questions were seen inconvenient problems and my autonomy was not respected. I felt laughed at and intimidated during visits and phone calls when I firmly asserted my disappointment and requests for refunds. I recommend reading other negative reviews.

During this period, I began researching my rights under the Consumer Rights Act 2015 (CRA 2015). The dealership appeared to take the view that warranty repairs were sufficient and did not in my experience recognise how the CRA protects consumers when repairs fail. It is important for buyers to understand that statutory rights under the CRA sit above any warranty arrangements. Warranty work keeps them out of the obligations of CRA.

After repeated repairs, I commissioned an independent automotive engineer’s inspection. That report concluded the vehicle was unsafe to drive following the dealership’s multiple repair attempts and promises of good workmanship. I was shocked to learn that I had been driving a vehicle for so long in that condition.

When I exercised my final right to reject the vehicle under the CRA 2015, the tone of communication changed again significantly. What began as friendly and attentive service became defensive and dismissive and upsetting. I felt I had no realistic option but to pursue the matter formally.

I sought advice from Citizens Advice, who were excellent and free — knowledgeable, calm, and very clear about consumer rights law. Their guidance was free and extremely helpful. Following their step by step east to apply advice, I issued a claim via the Small Claims Court Money Claim Online (MCOL) service. The court process itself was straightforward and relatively inexpensive.

The dealership instructed an external legal firm to correspond with me. While the letters were strongly worded, Citizens Advice made it clear that such correspondence does not override your statutory rights and the dealership are responsible not a third party. It is important for consumers to understand that legal letters do not replace the protections provided by the Consumer Rights Act 2015.

The matter was ultimately resolved through the court process. The dealership hoped I would go away like many others.

If this particular vehicle (LG63 YCE) is offered for sale again, prospective buyers may wish to carry out thorough independent checks. As a former owner, I am willing to discuss my experience to the best of my knowledge so that others can make an informed decision. I also obtained an independent inspection report for this vehicle during the dispute, which detailed significant mechanical concerns at the time.

My advice to anyone purchasing from any dealership is simple:
• Understand your rights under the Consumer Rights Act 2015
• Ensure repairs are clearly addressed under statutory rights, not solely warranty
• Seek advice early from Citizens Advice if issues arise and request all repairs at any stage of ownership be conducted under CRA2015

I was surprised to learn how strongly the law protects consumers, even months after purchase. I hope this review helps others to be informed and prepared.

I will never buy again from this dealership

Zero one two two three four four one five nine nine

Edit update (12/2/26): Following my review, I received correspondence from a third-party legal firm acting for the dealership asking that I remove this review.

Everyone at Ponko was extremely helpful, especially Janie who was very helpful when my new car experienced a problem. Nothing was too much trouble! She arranged for it to be sorted very quickly.

If you’re looking for an easy, honest car-buying experience with great people, Ponko is the place to go. I wouldn’t hesitate to use them again and will definitely be recommending them to friends and family.

The car itself was spotless, exactly as described, and prepared to a really high standard. It’s refreshing to deal with a dealership where customer service clearly matters and you’re treated with respect rather than pushed into a sale.

A huge shout-out to Steve, who was absolutely fantastic. He was friendly, knowledgeable, and professional throughout, and most importantly, there was zero pressure at any point. They took the time to answer all my questions and made sure everything was clear and straightforward.

I had a genuinely excellent experience with Ponko, and I can’t recommend them highly enough. From start to finish, the whole transaction was simple, smooth, and completely stress-free.