Policywave Anmeldelser 216

Policywave was good at the start, but as soon as they took the money from your bank, everything changed. I called PolicyWave about 9-10 times from the start of dealing with them. when i firsted called to pay for the insure they could not take the payment i needed to do a bank send the money from my bank to policywave, to be told my policy will be emailed to me with a hour that all good but after 2 hours i called to be told my policy was with mananger even there i told them i need the paper work before 3pm to be told i will have the paper work before 4pm as i needed to pick my car up before the place shutor i will get my charnged added on to the car. I called again as by 4.05pm still know paper work i got the papaer work at 4.15 but by this time i could not get my car and i was going to have £26 added on my car fees. policywave was not one bit bother about this even though it was down to there time wasting, when i said to one of the person i talked to who going to pay for the fees now as it not my fault, all i got was we dont no kown they would not get someone higher to talk to me about the matter and when they put me on hold they cut me off i called again and the same thing happened again. So, not am I'm not out of pocket for something nothing to do with me. I will not be using PolicyWave ever again.
policywave need to train their staff in how to talk to people and how to sort help them!!!!

Very professional and got me a great deal on my driving School cars manual and EV.
Very happy 😃

I’ve been using Policywave for 6 years always been great service . Matched every quote or beat other companies . 100% recommend .

Jayden was really helpful and helped us to get insurance set up in readiness for our new careers as PDI's

Always a quick professional service and very helpful staff

first of all Policywave contacted me well in advance
so as i would not forget and be all in a rush to find insurance cover. they found me a very good price to which was the best price for me, not the cheapest nor the dearest because i did phone around.
The staff took there time to explain every thing to me in detail even this was a renewal. And the payment over the internet was much more easier than last year, which for a old guy like me it was a blessing.

Always any easy and pleasurable experience sorting out my insurance

I’m using Policywave from last 6 years never had any issues with them

It took multiple phone calls, to multiple agents to complete my renewal.

Sadly, several members of staff failed to do what was asked of them and often did not bother to call back as requested.

Very Patient. Never any AI or robot calls, always a helpful person

I had to make a simple non-fault claim where the third party admitted liability straight away and I also had dashcam footage. The whole process was dreadful, I had to deal with numerous companies and it took 6 months to get resolved (and that was only done when I intervened and spoke to the third party insurance myself)

very good customer service and was the cheapest

They are very good to what they do I would definitely recommend,also they have this policy which they will bit any quote and they stand by it .

Lovely helpful staff, easy to renew

Friendly staff and a real human voice on the other end. Very polite and helpful. Competitive prices.

Great insurance company to deal with, great rates aswell.

Policywave found me the best price / option for my renewal.

I moved to policy wave a year ago. The process was quick and straight forward to complete. Very happy with my second year quote and continuing to use the services of Policywave.