Police Mutual Anmeldelser 

521
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Penger og forsikring

Skrevet av virksomheten

Financial services exclusively for serving or retired Police Officers, Staff and your families


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

521 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 90 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(521)

207 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

What a top guy Keith Marchant .

What a top guy Keith Marchant is at Police Mutual. I needed to phone in to make a complicated change to my car insurance. Keith answered and was a complete gent and a true professional. He was so informed about car insurance and put my mind at ease that he would sort everything out. He certainly did in super quick fashion and saved me a lot of money in the process. A real asset to his department. Thanks Keith. Police Mutual always come up trumps over all the years I've been with them.

28. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your fantastic review.
We're so pleased to hear that Keith was able to help you with your insurance change, put your mind at ease and get everything sorted quickly for you.
Your comments will mean a lot to Keith and we'll be sure to pass on your kind words. Thank you also for your continued support and loyalty over the years.

Vurdert til 5 av 5 stjerner

Very easy to book

Very easy to book. No nonsense and just a phone call away if you need to make a claim.

16. juli 2026
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Svar fra Police Mutual

Thank you for your review.
We're delighted to hear you found things easy and no nonsense.

Vurdert til 5 av 5 stjerner

A very quick response with no hanging…

A very quick response with no hanging on the phone. I was dealing with Georgia who was friendly, knowledgeable and professional throughout the call. Explained everything that needed to be explained.

24. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you so much for your kind review. We'll be sure to pass your feedback to Georgia who will be delighted.

Vurdert til 5 av 5 stjerner

The quality of staff give PMAS the edge

I have been with PMAS for a very long time and always have confidence that insurance matters are handled correctly. Today I needed to change one named driver for another, but with the complication that the new name was not in the same location as myself and so they had to phone PMAS separately to provide details of driving history etc. The operators merged the necessary information with great patience and efficiency and when I rang back to confirm the changes, they even informed me that I was due a small refund! It is the pleasant and helpful staff who make it a so re-assuring to deal with PMAS

24. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your review.
We're glad we could help with the changes to your policy and make the process as straightforward as possible.
We really appreciate your continued support and look forward to helping you again in the future.

Vurdert til 5 av 5 stjerner

Really friendly and professional

Really friendly and professional. It was like I was talking to someone I had known for years. Listened to all of my needs and addressed them accordingly. This is always the case whenever I need to discuss my insurance needs.
Thoroughly recommended.

21. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for taking the time to leave us such a lovely review.
We're delighted to hear about your positive experience and that our team were able to help. We really appreciate your feedback and thank you for choosing Police Mutual.

Vurdert til 5 av 5 stjerner

Helpful and efficient

The woman I spoke to, Rebecca White, was polite, efficient, helpful and friendly. She did everything I asked and sorted out my car insurance quickly. I am happy to renew with Police Mutual

22. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you so much for your kind review. We'll be sure to pass your feedback to Rebecca who will be delighted.

Vurdert til 5 av 5 stjerner

Clear and concise explanation's

Clear and concise explanation's. Full info given and question's answered fully and professionally. Excellent service. Thanks

21. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your positive feedback. We are pleased to hear that you found that we were clear, concise, and professional, and that all of your questions were answered fully.

Vurdert til 5 av 5 stjerner

I was so impressed with Georgia who…

I was so impressed with Georgia who answered my call, she was so polite and knowledgeable, explained everything to me, took her time with me so thankyou.

20. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your feedback. We are pleased to hear that Georgia was polite, knowledgeable and took the time to explain everything clearly. We will share your comments with her.

Vurdert til 5 av 5 stjerner

Elaine's exceptional customer service

Elaine dealt with my query. She understood all of my circumstances and what I required and took great effort to get me the best deal. That meant that I have stayed rather than left. Exceptional customer service.

13. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your review, Martin.
We're delighted to hear that Elaine took the time to understand your circumstances and help find the best deal for you.
We'll be sure to pass on your kind comments.
Thank you for your loyalty.

Vurdert til 5 av 5 stjerner

Used them for a lot of years

Used them for a lot of years. Changed to a different provider and it turned out to be a mistake. Gone back to PM.

24. mai 2026
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Svar fra Police Mutual

Thank you for your feedback. We're pleased to welcome you back. We look forward to continuing to provide you with the service you've come to expect.

Vurdert til 5 av 5 stjerner

Fast friendly service

Fast friendly service
Rebecca White was patient and friendly

1. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your kind review.

We're so pleased Rebecca was able to assist you, we will pass on your kind words.

Vurdert til 5 av 5 stjerner

Professional and supportive

Professional and supportive. At a worrying time for myself and my wife PM made the process as easy as possible. The advice given was helpful and we are very grateful and would recommend to anyone thinking of joining.
The scheme isn’t cheap but so worth it when you really need it like we have done.
Thank you
Laurie at PM and Amy at Healix

1. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you so much for your kind words. We're delighted that Laurie and Amy from our Healthcare team were able to support you and your wife during what was clearly a difficult and worrying time. We appreciate your recommendation and are pleased the scheme has delivered the value and support you expected. Wishing you both all the very best

Vurdert til 5 av 5 stjerner

Friendly and Helpful

I applied for a quote on line. I was surprised to get a telephone call, acknowledging this and asking if I required any help. At that time I did not. However, later that evening I realised I had made a mistake concerning the start date. The following day I telephoned to have the matter corrected and was very pleased to speak to a gentleman who was very understanding, most helpful and the matter was resolved very quickly.

24. juni 2026
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Svar fra Police Mutual

Thank you for your kind review. We're glad we could reach out to you and offer support and that our team was able to quickly answer your enquiries when you got back in touch. We appreciate your feedback

Vurdert til 5 av 5 stjerner

Extremely helpful and pleasant member…

Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly

26. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

We're pleased to hear our team member was helpful and that your issue was resolved quickly. We appreciate you sharing your experience.

Vurdert til 5 av 5 stjerner

Keith did his utmost to make sure I got…

Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou

25. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Police Mutual

Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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