Paysafe Anmeldelser 

I am extremely disappointed with paysafecard’s customer support. They claim they respond within 48 hours, but today is July 17 and I have been waiting since July 6.

I purchased a €50 paysafecard PIN from ALDI and immediately contacted support when it did not work. I submitted the purchase receipt and every document they requested, yet I still have not received a real answer.

Every support case I open is simply merged into another case, and I keep receiving the same automated responses without any actual progress. Nobody explains what is happening or when my issue will be resolved.

More than 10 days have passed, and my €50 is still unusable. This level of customer support is completely unacceptable. I have lost my trust in paysafecard and cannot recommend this service to anyone until they improve the way they treat their customers.

i bought a 100euro Paysafe card from ABC in Lousa Portugal which turned out to be invalid i went back to the shop and was turned away they said contact Paysafe i cant afford to lose that money i still have the ticket what should i do

Processed one credit card transaction held funds won't tell me when it'll be released and close my account. They are scam artists

Ich habe eine 30€ paysafecard über die offizielle Homepage gelauft, per klarna sofortüberweisung.

Das geld wurde abgebucht und die paysafe bezahlt.

Aufn deren "App" stand dann dass die Zahlung fehlgeschlagen ist. Ich habe also keine paysafecsrd erhalten aber das Geld ist weg.

Ich schreibe seit 2-3 Tagen mit dem "Support". Die Antworten einmal am Tag, kommen aber nicht weiter. Die wollten jetzt unzählige nachweise haben, Rechnungen etc.

Obwohl die laut een Support von klarna nur die Stornierung bestätigen müssen.

Das ist Betrug.

Had to give one star. The customer service seems to have been sourced through the gutter. No professionalism, respect or service provided whatsoever. If you get Stephanie do your self a favor and hang up … go with payjunction they provide FAR BETTER SERVICE! White glove/ red carpet

It was not initially communicated that all transactions would be subject to a seven-business-day hold prior to being credited to my account. My understanding was that funds would be transferred immediately upon receipt of a transaction. The funds in question are rightfully mine, and they are currently being held despite the fact that the monthly charges have already been settled.

Realice un retiro por una cantidad insignificante no importa el monto lo importante es que quiero dar a conocer a gente que maneja está plataforma de hurto de dinero ajeno que Skrill está abusando de sus usuarios congelando sin razón fondos y perjudicando al usuario.

Skrill tiene una política de 72 horas para retiros de criptomonedas (verificable en su centro de ayuda) y en mi caso, han superado este tiempo sin brindar soporte humano y cada vez que se les contacta el bot del chat 24/7 te cierra la conversación al pedir hablar con asesores.

No entiendo cómo Bruce Lowthers siendo su CEO y director puede tener este tipo de problemas se nota que es deficiente en su trabajo y desempeño

Paysafe es directamente dueña de Skrill y tampoco tienen un ápice de responsabilidad profesional para atender casos y contestar ondar solución a estos cas.

So far I think I'm saving money compared to my last processer. The wait time for deposits are longer than I was told in the beginning.

Paysafe's billing and monthly statements are vague (maybe on purpose). When I have a problem I can't talk to someone who knows what's going on. I'm only able to get a hold of people who read from a script and can't tell me anything. They double charged me and when I called the first question I got asked if I could "prove it". Literally said prove it. Like I was ripping you them off in some way. Charges show up that don't seem to be legitimate for random amounts. I was paid $700 total last month through paysafe and they charged me $95. At this point I question their legitimacy as a real company. I am really honestly not sure if they are a legitimate company that is just taking credit card numbers for nefarious purposes and stealing from people as a side hustle.

Do not deal with this company unless you want to deal with mysterious charges to your account and shady accounting practices.

you buy a "pay as a guest code" cant redeem it at checkout, cant use it to top up your account even if it says you can only redeem "buy as a guest" codes to top up your account, nothing inside the app works and they tend to randomly close accounts, absolutely braindead platform

I was genuinely looking forward to working with Paysafe and chose to move forward based on your reputation in this space. My application was approved quickly, which I appreciated. However, the approval came through with my business categorized incorrectly — as 'Management and Consulting (MCC 7392)' — which does not accurately describe my company (an online financial-education platform). I raised this promptly with my sales contact, asking to have the account re-underwritten under the correct category before activation, and included the relevant details.
Unfortunately, I did not receive any response to that query. Meanwhile, I received an automated activation email from the implementations team prompting me to switch on the gateway — on the miscategorized account — which suggested the two teams weren't aligned on the open issue. I've had to hold off on activating to avoid going live under the wrong classification.
The people I did reach were courteous, and the implementations team's onboarding materials were clear. My feedback is specifically about responsiveness on a material underwriting question: for a merchant trying to get the categorization right up front, a timely reply on re-categorization would have made a real difference. I remain keen to work with Paysafe if this can be resolved

I’m out of town and will be for the foreseeable future. My business is seasonal from the first Thursday in May to the last Thursday in October. I explained all this to the rep before I signed up. That said, since I’ve only used the device about two or three times, I cannot render an honest opinion either way.

Customer agent was on the phone, but there policy and transparency to the merchant rules or awful. They have been holding my 8000.00 payment for 2 weeks become im 1500 over my monthly charge allowance.

If I could give zero stars I would. I've been trying to get my money released from a job done 3 weeks ago. I've contacted them every day. Find another merchant, bad business

Initially had mixed feelings about Paysafe with respect to pricing. John sorted out all of our concerns to a level that we could understand. At this point we are happy with Paysafe

You never credited my account with charges

How easy it was to receive payments from clients and you all company is a good choice

Very poor customer service, actually no customer service. I have been a loyal customer for over 20 years. Recently, I changed bank. I was told, once I started the switch, my transactions would be held until the switch was completed. What actually happened was, the transactions were sent to my closed account. Switching bank information was a nightmare. First, after 3 days I was told my business name was wrong. I corrected that since your company had chopped my long business name. 3 Days later, I was told the bank routing number you had been using for the last 20 years was wrong. I corrected that. I was never allowed to speak to anyone that could help me. Every time I was told it would be escalated and would take 1 to 3 days. Every change took the maximum 3 days and there was something else wrong that would take 3 more days. I had 12 different case numbers that did no good at all. I had to close that account and start a new one to get the money that was being held from me. Thing are still not right with my new account. I had to get a new account to get a representative. My account was so old, you no longer had any information on my account and could not assign me a representative. I went for over 3 weeks with no funding from credit card transactions. That was devistating to my business. I recommend you investigate your customer service department. Your customer service department is like having no customer service at all.

It would be more helpful if they had a code scanner and printer to make it easier and quicker for us to handle customers in a quicker fashion