Paula's Choice Europe Anmeldelser 

Ho fatto un ordine 1 settimana fa, IT00043677.
Non ho avuto più notizie, se non che hanno mandato la fattura, scalando i soldi dalla carta.
Hanno inviato un link di tracking che è inesistente perchè non appena lo si apre dice che non esiste tale spedizione.
Dopo 48 ore i link dei tracking devono essere di default visibili, ma questo non lo è.
Peccato perchè io stessa lavoro per la Polizia Postale Italiana e se la cosa non si risolve, procederò molto facilmente per vie legali.
Queste cose mi sono capiatate in passato con siti fraudolenti, che poi hanno avuto le giuste ripercussioni legali.

Die Preise sind so hoch. Aber die Wirkung ist bei mir sehr deutlich zu sehen. Und es gibt regelmäßige Ratbatte...so finde ich in Ordnung. Empfehle ich weiter 👍

War heute zum wiederholten Mal zur Kosmetik im Studio bei Paula...
Das Ankommen ist schon sehr schön und die Kosten sucht ihres gleichen in der Stadt.
Dieses schöne Kleinod so mitten in der Stadt ist einfach traumhaft schön.
Ja und Paula macht auch jeden Besuch immer wieder mit ihrer so tollen Art zu etwas ganz besonderem...
Ich werde ganz bestimmt noch sehr oft hier zur Kosmetik oder Massage kommen

Ordered a product 14 days ago order number GB01802473 I have phoned and emailed Paula’s Choice around 20 times and they are SCAMMERS DO NOT TRUST THEM PLEASE!! No one calls me back and I have spent £100 with no delivery and no one cares or will help me .. I am going to start legal action against them Jayne Jarvis

Ich kann mir die schlechten Bewertungen überhaupt nicht erklären. Nun gut, jeder Mensch hat andere Haut und verträgt Produkte anders, aber als jemand der wirklich jahrelang unter Akne zu leiden hatte, kann ich sagen, dass diese Produkte, insbesondere die „Clean“-Reihe meine Haut sehr gut, sanft und ordentlich gereinigt und um einiges verbessert hat. Die Verpackungen sind hochwertig, die Produkte erst recht. Ich habe keine Schwierigkeiten mit irgend einem Produkt gehabt, und ich habe ca. 5 verschiedene ausprobiert. Nun gut, die Akne Creme wirkt leider gar nicht, aber alle Reinigungsprodukte wirken Wunder. Grade bei zu Akne neigender Haut ist eine gute Reinigung wichtig und die ist absolut gelungen.
Ich kann Paulas Choice wirklich nur empfehlen.

Ich habe die Kosmetik bestellt, da Paula‘s Choice große Werbung für ihren guten Kundenservice macht. Wenn man nicht zufrieden ist, kann man die Produkte 60 Tage lang zurückschicken. Auch wenn die Produkte bereits benutzt wurden. Soweit, so gut. Ich vertrage die Produkte nun überhaupt nicht, meine Augen brennen und mein Gesicht juckt arg. Ich habe den Kundenservice angeschrieben. Zurück schicken ist möglich, ABER: Produkte dürfen nur ganz wenig benutzt worden sein und die Rücksendung muss selbst bezahlt werden, mit Sendungsdaten natürlich! Ich würde nicht empfehlen, dort zu kaufen. Die Produkte sind schlecht und maßlos überteuert. Ich schicke meine Ware zurück, bin mal gespannt, ob alles so reibungslos klappt, wie sie das anbieten.

Mijn huid ziet er 10 jaar jonger uit door de 2% BHA liquid exfoliant, daarnaast groot fan van hun super antioxidant serum! En in de winter is de lip booster onmisbaar!
Heel fijn dat je eerst mini’s kan aanschaffen om te zien of het product wat voor je is.
Lees hier veel berichten over mensen met geïrriteerde huid die aan het vervellen zijn, gebruik de exfoliant dan om de dag zoals op de site wordt aanbevolen.
Mijn vriendinnen en ik zijn groot fan van de producten van Paula’s choice!

Absolut schlecht. Warum gibt es denn nicht den automatischen Retour-Schein Erstellung? Die Produkte haben absolut nichts bewirkt.

Paula's Choice steht für höchste Qualität, und ich nutze ihre Produkte, wie das BHA und Niacinamide, seit Jahren. Vor Kurzem habe ich aufgrund der attraktiven Gratisbeigaben und als Geburtstagsgeschenk gleich sieben Produkte bestellt. Als die Lieferung ankam, war ich jedoch enttäuscht: Die Verpackungen wirkten alt, teils fehlten Aufdrucke, und manche waren verschmutzt. Ich wandte mich per E-Mail an den Kundenservice und erhielt bereits am nächsten Tag eine Antwort. Zu meiner großen Freude wurden mir die Produkte erneut zugeschickt – und die ursprüngliche Lieferung durfte ich sogar behalten. Das ist echte Kundenorientierung! Vielen Dank an Paula's Choice für diesen großartigen Service!

Avoid this company at all costs! They act like scammers – I paid for products I never received, and their customer service has been absolutely terrible. Despite providing all the necessary proof, they refuse to take responsibility for the missing items, ignoring the fact that, under EU law, the seller is responsible for ensuring delivery. Instead, they try to blame the customer. Completely unprofessional and a horrible experience!

In the past I always consulted Paula Begun’s Beautypedia-‘Best Products’ information and read about ratings and reasons for an evaluation before buying any skincare products. I even bought her books before her information was available online.
If was the most precious well researched and educational information I have ever seen in the confusing manipulative misleading cosmetic industry that is particularly ‘generous’ with promises and assurances about magic ‘rejuvenating’ effects of their respective concoctions!
I have also bought Paula’s Choice Products since they came onto the market many years ago.
THEN, some 3-or so years ago, THE BEAUTYPEDIA-BEST-PRODUCTS SITE AND THE WELL RESEARCHED RATINGS ABOUT HUNDREDS - THOUSANDS OF COSMETIC PRODUCTS was destroyed by the company who bought Beautypedia, UNILEVER!!!

When I buy Paula’s Choice Products now from the ‘new’ company Unilever online in Germany, they present themselves as (UNINVITED!) ‘personal best friend’, apparently thinking that this entitles them to address me on the ‘informal first-name-basis’!
They most likely think that this would want me to ‘confide’ my skin ‘secrets’ & problems to them & that this would make me buy more!
They probably also think it makes them look ‘hip’, ‘young’ & ‘advanced’…
Unfortunately I experienced how uninformed, incompetent, rude and poorly trained staff at Paula’s Choice Germany’ are!
It is repulsive and alienating how they try to ingratiate themselves!!
It is cheap, disrespectful, rude, inappropriate unprofessional stubborn manner of addressing very longstanding customers of Paula’s Choice long before this particular bunch of ‘advisers’ and ‘friends’ arrived at Paula’s Choice!!!
When I point this out to them, they are DEFENSIVE, RUDE, STUBBORN, UNTEACHABLE AND IMMATURE!!!
WHILE AT THE SAME TIME ADMITTING TO NOT! ADDRESS THEIR DOCTOR, BANKER, POLICE OFFICER, ACCOUNTANT, TEACHER, STRANGER, NEIGHBOUR LIKE THIS WITHOUT HAVING BEEN INVITED!!!

THE BEAUTYPEDIA-BEST-PRODUCTS SITE HAS BEEN DESTROYED BY UNILEVER, MOST LIKELY BECAUSE MANY OF THEIR PRODUCTS DO NOT STAND UP TO SCIENTIFIC TESTS AND SCRUTINY!!!
I WANT THIS SITE BACK!!!
I AM EVEN PREPARED TO PAY FOR THIS PRECIOUS SITE THAT WAS CREATED BY PAULA BEGUN!!!

In most of the above comments I am referring to Paula’s Choice Germany, where it is particularly rude to address customers and strangers on an informal ‘first name basis without being invited!! (With exception of VERY informal situations, and even then when the person concerned is happy with this!).
I WANT TO ADD ANOTHER SHOCKER COMING FROM ‘PAULA’S CHOICE GERMANY’!
Living in a very sunny country, it is particularly important for me to buy sunscreen with at least SPF50.
When I wanted to order a year’s supply in July/ August 2024, this was suddenly not available in Germany anymore!!
I enquired via WhatsApp on the ‘helpful’ WhatsApp-Chat, and was told after asking THREE TIMES! that it had been ‘stopped unfortunately’ ‘upon customer request’ and ‘other reasons’!! Furthermore I was informed that the anonymous WhatsApp person was glad that she could ‘help me’!!
I researched, and found out very quickly that Paula’sChoice sunscreen SPF5S0 had indeed NOT BEEN STOPPED!!!
I informed the ‘competent person’ behind the anonymizing WhatsApp-Screen about this!
Next came ‘heartbroken’ 💔💔💔Emojis telling me that the sunscreen had been removed from Paula’s Choice Germany’…
I reminded the ‘competent’ person that I was definitely not in a casual first-name-relationship and wanted to know WHY the SPF50 sunscreen was suddenly not available in Germany anymore!
I was told that the product had been stopped because of ‘unknown reasons’!!!
I wanted to know THE REASON!!
I was told that ‘safety of customers was first’ for Paula’s Choice Germany, some empty blabla about safety standards and more stupid irrelevant childish emojis!!
STILL NO REASON GIVEN!! NOR AN INDICATION THAT THE ‘COMPETENT’ PERSON WOULD PASS ON MY QUESTION TO SOMEBODY MORE COMPETENT!!!

Later I was notified by some more ‘senior’ very arrogant condescending ,V…. -without-surname’ (of course) that Paula’s Choice Germany wasn’t obliged to tell me anyway why the SPF50 sunscreen was not available in Germany anymore, and that at Paula’s Choice their customers were addressed in any which way they pleased, respectful or not!!!

I wonder whether this ‘V…. -without-surname’ addresses strangers, doctors, police officers, teachers etc in such disrespectful manner!

DATE OF EXPERIENCE: AUG 2024 IN GERMANY, (where it is rather disrespectful and rude! to address customers on a first name base in such unwelcome overfamiliar manner, PARTICULARLY WHEN ADVISED THAT THIS WAS UNWELCOME & INAPPROPRIATE!)

Very poor, when I ordered I was told that my product would be 100% be delivered before 24th December. Then today I have been told it won’t be delivered until 27th December. If that’s the case then don’t lie in the first place and guarantee something which you actually can’t. Don’t use this company if you want things on time or don’t want to be lied to.

Ho ordinato delle mini taglie (non sapendo come mi sarei trovata) e il pacco è stato spedito già il giorno dopo.
Il mio pacco è poi andato perso (per colpa delle poste), ma quando ho contattato l’assistenza, hanno prontamente creato un nuovo pacchetto e spedito subito.
Oltre all’assistenza, mi sono trovata benissimo con i prodotti!!

I don’t know what happened to Paula’s choice Europe but they act like scammers lately. I placed a big order on 26th if November and even though I received a Track&Trace link, it doesn’t get updated. Their customer service and support is non existent, they don’t offer an explanation or a solution. They blame the delivery company but it’s their responsibility to send the packages with a trusted company and in a timely manner. I lost a lot of time and money as Poste.it from Italy is not better at the customer support part. Turns out, it’s not even in Italy this package and now it says my order was cancelled. I waited 2 weeks for nothing and i don’t have the time to order another one till Christmas. Shameful

Where the hell is my order? It’s been waiting for the order by EVRI for about 10 days, and impossible to get hold of them. I spent over £118 on items with no delivery in sight. My order number is GB01758617. I’m flying out on Tuesday the and these were gifts. To say I’m never ordering again is an understatement. Also, please improve your customer services ‘agent not available’ to every question that YOU ask is not appropriate and when you call it just says someone will call you back but never does. Where is my stuff? When did you turn from a reputable company to a scammy one?

I have ordered from Paula’s Choice many times and love the products. The one time I had problem with the delivery and did not receive my parcel, they promptly sent the replacement which I received within two days.

Ich bin extrem enttäuscht von Paula’s Choice, vor allem vom Kundenservice. Die Verpackung eines Produkts ist nach nur zwei Anwendungen an der Naht aufgeplatzt – ein klarer Materialfehler. Da ich Produkte gerne auf Vorrat kaufe, ist es umso ärgerlicher, dass der Kundenservice nicht bereit war, eine Lösung zu finden und mich mit ausweichenden Antworten abgespeist hat.

Für ein Unternehmen, das sich mit Qualität und Kundenorientierung bewirbt, absolut inakzeptabel. Das war mein letzter Einkauf bei Paula’s

I placed an order on November 26th and received the confirmation and tracking number for the shipment that evening. However, the tracking number was never functional, and I was unable to track my package. I waited the 2-4 business days that Paula’s Choice estimates for delivery, but after 5 business days with no order, I tried calling customer support without success (it is impossible to speak with them via phone ). I then contacted them via chat, and they first blamed the courier (Post.it), then claimed they would send the product again.

I requested an email confirming the reshipment, which they sent while I was still in the chat. However, the new tracking number provided in the evening was also not working. I waited the following day, but still couldn’t track the package. At this point, I decided to cancel the order.

When I contacted customer service again via chat, they informed me that I couldn’t request a refund until I received the product, even though I had no reliable tracking information and no guarantee that the product would even be shipped. They continued to blame the courier and provided misleading information about my consumer rights. After more back-and-forth, I requested written confirmation that the tracking number would work within 24 hours or I would receive a refund. They stated they could not send such an email while on chat, and abruptly closed it.

Shortly after, I received an email stating that I would be refunded within 10 business days. This made me realize that the product was likely never shipped and that I had been misled with false information. Although customer service appeared polite, their responses were unhelpful and lacked transparency. Given the poor communication, unprofessional behavior, and lack of accountability, I strongly advise against using this e-commerce site.

I will now wait these 10 business days for the refund and hope they honor their commitment. If not, I will update my review accordingly.

Grote vragen over deze producten! Na gebruik van vitamine C Serum enorm veel roodheid en irritatie rondom de ogen. Mijn volledige onderooglid lijkt zelfs verbrand en trekt volledig samen. Ik kan niet meer buitenkomen. Afspraak bij de dokter gemaakt.

Folgende Bewertung schrieb ich bereits am 06.11.2024 auf der Paula's Choice Webseite (inkl. Fotos), diese wurde jedoch nicht veröffentlicht:

Ich kontaktierte den Kundensupport mit der Vermutung, dass mir mglw. ein bereits geöffnetes Produkt geschickt worden war. Das Verschlusssiegel (durchsichtiger Klebestreifen am Deckel) kam mir etwas beschmutzt vor und die Flasche fühlte sich zu nur ca. drei Vierteln (evtl. weniger) gefüllt an. Der Support reagierte schnell, tat meine Sorge jedoch ab mit der Begründung, das Verschlusssiegel hätte "durch die nachhaltige Papierverpackung einige Fasern aufgenommen". Auf meine Verwirrung, weil das Produkt eindeutig nicht voll war, wurde trotz Nachfragen gar nicht eingegangen. Das heißt, a) entweder sind die Produkte bewusst in zu großen Verpackungen unterwegs oder b) der Kundensupport kümmert sich nicht wirklich. Bei dem Preis wäre beides enttäuschend.