I'm only rating it a 4 because I don't know yet how long the relief will last. I've been suffering with what seems like sciatic pain for a few years now, but it usually comes and goes. No diagnosis fr... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fast delivery which is always a good start. I have previously used a TENS machine so I knew the concept worked . I have a rotor cuff injury awaiting an injection since May 2025! The size and flexibi... Vis mer
Selskapet har svart
Beware return shipping fees! I purchased this product for my mother’s nerve pain. Unfortunately, it exacerbated her issues leading to leg tremors. To my surprise, return shipping cost from California... Vis mer
I’m very familiar with Tens machines so was not surprised by the ‘electric shock’ sensations which can indeed be uncomfortable when used on some areas near tendons Moving the pen around the area h... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Unit 27 Manvers Business Park, NG12 3GZ, Nottingham, Storbritannia
- 08007747090
- happytohelp@paingone.com
- www.paingone.com
3,6
Middels
517 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 57 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Morgan was my contact person. 3 machines..
Your customer service representative, Morgan, was very knowledgeable about the foot machine. She answered all of my questions and was quite courteous and making sure all of my initial questions were answered properly. The foot machine has helped me tremendously and I have been using it for about 8 months now. In fact, I have ordered 3 of them in total , one for my sister and the other one for my son.
29. desember 2025
Still Assessing!
I am still trying to access if the product is meeting its expectations. I do not have any negative early experiences.
31. oktober 2025
Never received my order!
1. desember 2025
Svar fra Paingone
Thank you for reaching out. We're sorry for the delay in delivery of your order. It is currently moving through the delivery network. Please allow just a little more time for it to arrive. We’ll continue to monitor the situation on our end as well.
Thank you for your patience, and again, we are sorry for any inconvenience.
Paingone
I have not receive the pain gone…
I have not receive the pain gone product its been over a week
28. november 2025
Svar fra Paingone
We're really sorry to hear that you haven’t received your Pain Gone order yet—thank you for letting us know. According to the latest tracking update, your package is scheduled to be delivered today.
Please keep an eye out for it, and if it doesn’t arrive by the end of the day, let us know right away so we can investigate further and make sure you receive your order.
Thank you for your patience, and again, we are sorry for any delay. We're here to help if you need anything else.
Paingone
Shocks the hand when using!!
I think I may have a faulty pen but mine arrived yesterday and from the moment I first tried it, mine smells like it's burning and the metal around the pen handle - which is the stupidest design - shocks the hand I'm holding it with. I'm pretty sure this isn't meant to happen but came with no instructions in the box. So far pretty poor experience. I've contacted paingone and hoping they can shed some light.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Thank you for getting in touch and sharing your concerns. We’re sorry to hear that you’ve had an unexpected experience with your device, and we’d really like to help put things right.
The metal band around the Paingone device is an essential part of its design and plays a key role in how the device functions and delivers its pulses. For the device to work as intended, it does need to be held correctly during use. Full guidance on the correct grip and positioning can be found in the user manual, including images showing exactly how the device should be handled.
If you have followed these instructions and the device is still not performing properly, it’s possible that it may be experiencing a fault. If so, please rest assured that we’re here to help. Our team will be more than happy to look into this for you and arrange any appropriate support or replacement if needed.
Can you please let us know how you have attempted to contact us? Alternatively you can send a new enquiry to help@paingone.com so that we can resolve this for you.
With thanks,
Paingone
Returned device with in 30 days
Returned device with in 30 days. Have not received refund. Followed return instructions. Cost $50.00 to ship. order #PG4761US
24. september 2025
Svar fra Paingone
Thank you for your review. We’re sorry for any frustration caused. We’ve checked your order and can confirm that your refund was fully processed on our side. Depending on your bank, it may take a few working days to appear on your statement, but it should now be with you.
If you’re still unable to see it, please contact us at help@paingone.com and we’ll be happy to provide the transaction details and assist further.
Kind regards,
Paingone
A Fresh New Step
This unit is being used by 3 different people! Each of us are experiencing terrific results! Thank you.
25. september 2025
This product works!!!
I had such horrible pain in my back and down my leg.. my leg was going numb. I went to hospital they said I was fine omg I was in tears. Then my sister brought her paingone pen over and zapped me! I thought oh brother this is ridiculous but what did I have to lose so I let her lol the next morning… what?!!!! I felt the first relief! So I quickly ordered my own pen and within 2 months I was pain free! At that point I was on a mission to zap all my friends who had complained about pain lol I think I’ve upsold about 80 pens now lol great product and it works!
26. september 2025
Actually helps, no kidding!
This tiny TENS machine is a game changer! I have tendinitis in my left arm that can give me a lot of pain and make it very difficult to find a comfortable sleeping position. A few short minutes of use smooths this out, and having it handy on my nightstand means I am ready to deal with a nighttime recurrence.
28. oktober 2025
Great little device that has given me lots of relief.
I've been using this pen for around one year, and I love it. I have degenerative disc disease, a fractured T11 vertebrae, arthritis in my spine and a neurological condition that causes chronic nerve pain everywhere. Whilst a regular TENS machine is great for my spine pain, the paingone plus pen is fantastic for when I get nerve pain that I can reach, like in my arms and legs. And I love that it is portable. The only thing that it's missing in my opinion, is a rechargeable option. But that is easily remedied by buying some rechargeable batteries. It is a little expensive, and it doesn't seem to work for everyone (which is probably why they have a money back guarantee), but for those that it does help, it's a worthy investment. It has given me a lot of relief since I've been using it.
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Save your money!nly wish that l had known more about…
I only wish that l had known more about this product before wasting $75 ! Cannot use it on back or neck areas (unless you're Houdini).....totally useless for my L knee pain (main reason for purchase)....& L hand. In fact, it makes the pain & discomfort worse with the electrical impulses which feel like a burning sensation.
One more product that has failed the hype & will inevitably end up in the bottom drawer.
Please save your money & don't buy this useless junk.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Hi,
Thank you for your review.
We're really sorry to hear you didn't feel a benefit with Paingone. While more than 90% of our customers express satisfaction with their device, we know that some users simply don't get on with it.
We don't want you to hold on to a product that doesn't help you. That's why we offer a 60 day money-back guarantee. If you contact our team at help@paingone.com they can help you further with this.
Kind regards,
The Paingone Team
This is just far too painful to use
This is just far too painful to use. No matter how I hold it, it feels like I am being repeatedly stabbed with a needle.I do not have sensitive skin but this leaves red marks on my skin. I just can’t use it- total waste of money…
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
We’re very sorry to hear about your experience. The Paingone device does use controlled high-intensity pulses to create its analgesic effect. These can feel intense to some users and we completely understand if you decide the therapy is not for you.
Paingone is sold with a 60 day satisfaction guarantee. Please reach out to our customer care team at help@paingone.com so that they can advise you how to make a return for a refund.
We appreciate your feedback.
The Paingone Team
Achat d'un appareil paingone XL
J'ai acheté a ma pharmacie un appareil Paingone XL depuis le mois de mai et toujours dans l'attente de deux électrodes offertes.
La réponse de la société en rupture de produit par deux périodes envoi et c'est au client de rechercher la livraison a la poste ou a un point relais sans suivi de colis? Fait par Six fois relance et plus de réponse aujourd'hui.cela donne une très mauvaise image
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Nous sommes désolés d'apprendre ce qui vous est arrivé. Cependant, l'offre dont vous faites mention n'est pas connue ni gérée par Paingone et nous ne sommes pas en mesure d'intervenir dans ce cas précis. Nous vous conseillons de contacter directement ce tiers pour obtenir de l'aide. Merci.
It gives too much electric shock…
It gives too much electric shock feeling to use it.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Hi,
We're really sorry to hear you are experiencing discomfort. Could you tell us which product you are using? We can then provide more information about how to use your device to ensure you get the most effective and comfortable experience.
With thanks,
The Paingone Team
The unit works great
The unit works great, and the instructions were VERY clear and easy to understand.
26. juli 2025
The first time I called
The first time I called, the agent could not hear me. When I called back the 2nd time, everything was fine. I have a problem with the remote for Paingone and thought that this was the number to call. Found out I need to call customer service, which is closed on weekends. Need more info in booklet when purchasing an expensive item as this.
26. juli 2025
Svar fra Paingone
Thank you for your review and comments.
We are sorry to hear about the trouble you experienced during your initial call, but glad the connection worked properly when you tried again.
Please know you can also contact us by email anytime at help@paingone.com
With thanks
The Paingone Team
Complete waste of money
Difficult to hold the device and press the top button simultaneously, especially in hard to reach areas like on my back. Only used my device twice and now it doesn’t work at all (overheated with burning smell in battery)
Doesn’t relieve pain, just a gimmick and scam and too expensive. Complete waste of money
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you've encountered with your Paingone device and that you could not use the device as hoped.
If you are seeing a spark when using the device this suggests that it is not being held correctly. The device must be held firmly with fingers making contact with the metal band that encircles the device. Not doing so will cause the device to operate incorrectly.
Those who have especially sensitive skin may see red marking. This is addressed in the device user manual and in such cases it is advised to cease use of the device. We will always offer a refund in such cases where a customer finds they are unable to use their Paingone device.
Please do make contact with our customer service team at help@paingone.com so that we can assist you with a return and refund.
Again we are very sorry that Paingone did not meet your expectations but thank you for sharing your feedback.
The Paingone Team
Paingone bestelling via website - geen reactie.
Op 6 juli gel pads voor de Paingone Aegis besteld, kosten bijna € 30.
Al snel een bestelbevestiging ontvangen, maar dat was ook het laatste wat ik van ze gehoord heb.
Webformulier ingevuld op hun website: geen reactie.
Bellen: telefoon wordt niet beantwoord.
Vandaag, 17 juli, gemaild met de vraag waar mijn bestelling blijft. Als ik niet binnen drie dagen antwoord heb gekregen of de artikelen heb ontvangen dan laat ik de creditcard betaling blokkeren.
Waardeloos...
6. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Paingone
Bedankt voor het contact en het onder onze aandacht brengen van deze kwestie. Accepteer alstublieft onze oprechte excuses.
Uw bestelling is erg belangrijk voor ons.
Kunt u ons uw e-mailadres en ordernummer sturen? U kunt deze informatie sturen naar help@paingone.com
We zullen dit dan met spoed onderzoeken en voor een oplossing zorgen.
We begrijpen uw frustratie. Dit is niet het serviceniveau dat we nastreven en we willen dit zo snel mogelijk voor je oplossen.
Paingone Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.