The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Vis mer
Selskapet har svart
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Vis mer
Selskapet har svart
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Vis mer
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Informasjon om virksomheten
- Sportsbutikk
- også i
- Butikk med sportsklær
- Butikk med treningstøy
- Forhandler av tennisutstyr
- Utendørs sportsutstyr
Skrevet av virksomheten
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktopplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannia
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
Great communication from the team and accommodating to last minute requests. Will definitely be back! Thank you.
27. april 2026
Svar fra Padelshack
We're pleased to hear our team was extremely efficient in helping you with last-minute modifications. Thank you for your support.
Svar fra Padelshack
We’re happy your delivery was fast and efficient. Thank you!
Svar fra Padelshack
Glad to hear your order arrived on time and that you were happy with the item. Thank you!
Svar fra Padelshack
Glad to hear your order arrived quickly. We appreciate your feedback! Thank you!
Svar fra Padelshack
Thank you for your positive review!
Easy to do business with
Happy with the price and ease of purchasing with them. Dispatched quickly, but delivery was slow- but that was an issue with Royal Mail and not PadelShack
6. april 2026
Svar fra Padelshack
Thank you for still giving us a 5-star. We are very grateful for this, as you acknowledged that the delays were with the courier, not with the dispatch of your order.
Easy website to use
Easy website to use, icons really help you decide what racket is best. Quick delivery, great price!
7. april 2026
Svar fra Padelshack
We're happy to hear you found our website easy to navigate and order from. Thank you!
I choose my racket and it arrived on…
I choose my racket and it arrived on time. very pleased
7. april 2026
Svar fra Padelshack
Thank you for your 5-star review!
Terrible customer service
Made a comment about a grip bought with the racket. You offered no help.... questioned my ability to follow instructions on how to fit it, then ignored me.
Just redund the £10, if you'd like to keep a customer
6. april 2026
Svar fra Padelshack
Good morning Donna,
We are sorry to hear about the poor experience you had when speaking with our team. No one was questioning your ability to follow instructions; we were simply asking you to confirm that you had followed the manufacturer's video tutorial. If you wish to discuss this further, please call us on 01206 808014.
Kind regards,
Padel Shack
Svar fra Padelshack
We appreciate your review. Thank you.
Speedy service
Extremely good customer service. Ordered Thursday, delivered Saturday no cost on speedy delivery. Excited to try the new racket and will definitely be using Padel shack again.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Padelshack
Pleased to hear our staff were very helpful. Thank you
Good range to choose from
Good range to choose from, competitive prices and delivery as promised!
3. april 2026
Svar fra Padelshack
Thank you for your excellent feedback. We are delighted to hear about your positive experience.
Quick service and products I ordered…
Quick service and products I ordered arrived and were what I wanted.
10. april 2026
Svar fra Padelshack
We're pleased you received your order promptly. Thank you!
Great product range and sale offers
Great product range and sale offers. Speedy delivery.
9. april 2026
Svar fra Padelshack
Happy to hear our prices were competitive. Thank you.
Good discount lower price in the market…
Good discount lower price in the market and fast delivery
9. april 2026
Svar fra Padelshack
Thank you for your positive review!
Good customer service
Had an issue with next day delivery, which was not Padel Shack’s fault. They refunded the delivery fee and were very prompt in replying to my emails regarding delivery issues. Good customer service.
5. april 2026
Svar fra Padelshack
We are pleased to know our team was very helpful, and we are grateful you still gave us a 5-star. We appreciate your acknowledging that the fault was on the courier side. Thank you!
Used padel shack several times and…
Used padel shack several times and always top notch service, price and delivery.
8. april 2026
Svar fra Padelshack
We're happy to hear this; we try our best to offer a wide range of services to cater for everyone. Thank you!
Svar fra Padelshack
We're glad you found our racket prices competitive. Thank you.
Chris from Padelshack is fantastic
Chris from Padelshack is fantastic,
I've bought many things, padels, padel bags, grips, shoes and balls. Always had a swift service and if over eve had any dispute, it's been settled at an instant.
He's even responded to emails on weekends (a Sunday 19:00)
I can't recommend this enough!!
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Padelshack
Good morning Andrew,
Thank you for your wonderful review. We are pleased to hear you continue to have a positive experience with Padel Shack.
We are extremely grateful for your continued loyalty and support.
Best regards,
Chris
PS: Cannot always promise a response at the weekend, but will always do my best to assist where possible. :)
Dette er Trustpilot
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