The company are outstanding. My partner needed his racquet by a particular date as he was attending a tournament in Spain. DHL messed up and Chris resolved it and we got the goods in time. Customer... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
5* Review for excellent customer service. DHL hugely underperformed and flat out lied on the tracking information. 24hr shipping ended up being 2 days and that was only because Chris at Padelshack... Vis mer
Selskapet har svart
As complete beginners to Padel, my husband and I were looking for a racket for both my husband and our adult son as a gift. Toby was amazing - patient and so knowledgeable about the different type of... Vis mer
Selskapet har svart
I had a complicated return, partially my fault which was done without realising. Someone called Chris (I think, terrible memory) rung me to explain the return procedure. His customer service was excep... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Sportsbutikk
- også i
- Butikk med sportsklær
- Butikk med treningstøy
- Forhandler av tennisutstyr
- Utendørs sportsutstyr
Skrevet av virksomheten
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktopplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannia
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great shoes at good price
Great shoes at good price
Could offer better updates on delivery
29. mars 2026
Svar fra Padelshack
Thank you for your good review. If you are referring to order updates, we apologise for any delays in our communication, as we usually provide a higher level of service.
Svar fra Padelshack
Thank you for your 5-star review!
Superb experience
Thank you for my order. The transaction was smooth and an invoice arrived immediately, plus, I received 15% discount making your prices very competitive. I was able to track via Royal Mail. The packaging was superb.
3. april 2026
Svar fra Padelshack
Thank you for your wonderful feedback. It's great to hear you had a really positive experience. Our warehouse does its best to ensure each order is well packaged and protected from damage. Glad to see you utilised our available discounts.
Svar fra Padelshack
We appreciate your review. Thank you.
Excellent Facilities
Excellent facilities provided - great addition to the padel court community.
27. mars 2026
Svar fra Padelshack
We are grateful for your lovely feedback. Thank you.
Great range of products at competitive prices
Found the padel racket i wanted at a good price. Fast no fuss delivery. Great range of products at competitive prices
2. april 2026
Svar fra Padelshack
Thank you for your feedback. Great to hear you found the racket you required and delighted that delivery was quick.
An excellent experience all round and…
An excellent experience all round and so I would highly recommend Padel Shack. Nice quick navigation on the website, Apple Pay and email updates every step of the way. My order was shipped on the day of purchase (I ordered during the early part of the morning) was well packaged and delivered on time by Royal Mail. Thank you Padel Shack 🎾
26. mars 2026
Svar fra Padelshack
We appreciate your lovely review. It is great to know it was a smooth process from placing to receiving your order. Our company strives to offer flexibility with payment options. Thank you
return shippings need to be paid by…
return shippings need to be paid by myself. there is no easy return policy.
27. mars 2026
Svar fra Padelshack
Thank you for your review. We are sorry about our returns policies. We will look at making this clearer on our website. We are always available to receive phone calls or emails if you have any further questions.
Sorry for the inconvenience caused.
Kind regards,
Stringers' World
Amazing Experience
Friendly and fast service! My inquiries were attended to and guided extremely well. Delivery was super fast too considering international shipping. Products were as described. Highly recommended, thank you!
1. april 2026
Svar fra Padelshack
Thank you for your excellent feedback. We are delighted to hear about your positive experience.
very competitive price
Product was at a very competitive price. Arrived as advised and was packaged very professionally.
24. mars 2026
Svar fra Padelshack
Happy to hear our prices were competitive. Thank you.
Extremely helpful with selecting the…
Extremely helpful with selecting the weight of the racket. Quick shipping as well.
1. april 2026
Svar fra Padelshack
Pleased to hear our staff were very helpful. Thank you.
Products as described
Products as described, delivered in a timely manner no issues whatsoever.
31. mars 2026
Svar fra Padelshack
Thank you for your positive review!
Svar fra Padelshack
We're pleased to hear you were happy with your racket. Thank you.
Great selection of products
Great selection of products. Knocked a star off as they didn’t tell carrier or tracking info, although carrier informed me as I had their app.
28. mars 2026
Svar fra Padelshack
Good morning Bernie,
Thank you for your feedback.
For all orders, we include tracking details and a VAT invoice. It may have gone into your spam folder at dispatch.
Regarding not informing the carrier, they are picked up from us and scanned at the sorting office, so there will always be a small delay, on average up to 12 hours. Just making you aware of this for future reference, as unlike couriers, postal services always scan them upon arrival at the sorting office
Get back in touch if you ever need anything else.
Kind regards,
Chris
Svar fra Padelshack
We're pleased you received your order promptly. Thank you!
My order got delivered to the wrong…
My order got delivered to the wrong address and no help was given when i rang up. Still don't have my order.
26. mars 2026
Svar fra Padelshack
Good afternoon Callum,
I am very sorry to hear about the issues with your delivery. From looking at the notes, I can see this was being investigated by Royal Mail, but we should have dealt with the matter more swiftly.
On that note, we received an update from Royal Mail this morning. Our warehouse is currently closed, so we will arrange to resend the goods on Tuesday using the fastest possible service.
Please refer to my email from info@padelshack.com.
Our apologies again for the delays in resolving this issue.
Best regards,
Chris
Very helpful
26. mars 2026
Svar fra Padelshack
We are pleased to know our team was very helpful. Thank you!
Very happy with my purchase
Very happy with my purchase. The padel racket arrived quickly and I was informed about the delivery. Great service!
18. mars 2026
Svar fra Padelshack
We are pleased that you were kept informed and had a positive experience. Thank you!
Lots of choice on the website
Lots of choice on the website, good prices and fast delivery
17. mars 2026
Svar fra Padelshack
We're happy to hear this; we try our best to offer a wide range of selections to cater for everyone. Thank you!
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