Outdoorhobbies Anmeldelser 

Got the nylon whip it's very well made I'm very happy with it

I recently purchased a recurve crossbow from Outdoorhobbies, unfortunately, when it arrived it had a tiller issue.

I emailed customer services with a photo of the problem and got a quick response from Gary stating that he thought the limbs would need replacing.

He sent out a new set of limbs which were pretty straight forward to fit and resolved the issue immediately.

In my opinion, it’s only when things go wrong that you get a true indication of how a business treats its customers, after my experience with Outdoorhobbies I wouldn’t hesitate to use them again.

Top drawer service from Gary and the team,answered all my questions (of which there were many) when I ordered my Excalibur Assassin 400TD, and continue to provide support.
As for the bow itself,I spent several weeks researching which particular make,model and type to get.
Whilst compound bows seem great my preference was for 'Recurve' and Excalibur who've chosen to stay exclusively with this simpler design.
I also liked the 'Take Down' feature which allows the bow assembly to detach quickly and simply from the body of the crossbow,making transportation an absolute doddle.
Integral cocking/de-cocking is also simple and straightforward,although a point to note which isn't made clear in the instructions:
When de-cocking,you need to release the Full draw Latch under load,this 'HAS' to be done by applying pressure with the fitted cocking handle and then pressing the FDL to release at the same time.
Hold it tight since it'll want to run away with you and then crank anti-clockwise.
Also my personal preference for finish was the 'True Timber Strata' which required a special order from the US,so lead time was longer but worth it,

Gary was really helpful in exchanging my purchased bow for one that fit me better. Thanks so much

Hola hice mi pedido desde España, una tienda que tiene todo lo que puedes necesitar, el producto que pedí ha llegado en perfectas condiciones y lo mejor la atención durante el seguimiento que han resuelto todas las dudas y sabía el estado de mi pedido en todo momento. Un trato excelente y profesional. Muchas Gracias

EASY TO USE WEBSITE AND QUICKLY RESPONDS TO ANY QUERIES.

Gary is always on the ball, responding to queries. After weeks of waiting, obviously because of cv-19, the exquisite Tenpoint Vapor RS470 finally arrived. It is a joy to behold and use. A word of warning though, I had the impression that the scope had been sighted in by Tenpoint, so I foolishly fired off the first shot at 25 meters only to miss the target by about 3 feet; deep pit punched in wall and much shortened arrow! Lesson, always sight in your scope yourself. This crossbow is so powerful that you need to make sure your target is well stuffed to stop the arrows. Beautifully engineered and accurate, I love it.

My first archery purchase so was utterly clueless.. Gary kept me well informed and up to date in the midst of COVID madness.

Top product from a great source. Thanks Gary you have a customer for life.

Problem in process of being resolved

Excalibur Assasin received in good order. HOWEVER. Ordered optional £40 bipod included in that models option list on website only to find no way to fit it on this model it is clearly not for the assassin. Contacted outdoor hobbies who told me to buy the tacpac adapter (something like £60) even though excalibur themselves clearly state the tac pac is not for this model! Advised outdoorhobbies they are mistaken and also what am I supposed to do with a £40 bipod also not meant for the assassin they sold me specifically for that package.

UPDATE: have been contacted by seller to resolve the issue since posting this review. They must have dropped the ball on our previous emails

Got my partner to order this since I was working offshore and I could not pay with PayPal and the card verification kept failing with both debit and credit card. The payment method just did not work for me in this instance.

I ordered an R9 RX on the 26/5/20 and it was delivered by Parcel force on the 28/5/20. Very good communication and I'm pleased with purchase.
Glenn

Recently ordered a chace-star 150 and I love it ! First time purchasing one and the guys where great with any questions I had after purchase they replied rapidly, great service, thanks I’ll be sure to be back !

Ordered a Barnett crossbow raptor good service and any questions answered even if i did ask some stupid ones, but got my crossbow of doom and was very happy, took nearly 6 weeks to come but due to virus outbreak was understandable due that it took me 3 weeks to get toilet paper, yes it was a bad time. would recommend Gary and this site and would shop again amazing people and will be ordering more stuff from him very soon.

Gary from Outdoor Hobbies has been very quick to reply to emails and offers a professional service from start to stop, I will definitely buy from them again in the near future.
delivery was slow but under the present circumstance’s totally acceptable
Cobra System R9 RX Crossbow and I am delighted with my purchase. 😀

Despite these difficult times, excellent service from outdoor hobbies !
Well pleased with my purchase and will definitely buy from them again !

Bad customer service. Got half my order with a note stating the rest will follow. I haven't received what was specified in the box and when I brought this up, it wasn't even addressed by Gary. I'm still waiting for the other half of my order to arrive. It's now been over a month since I placed my order and Outdoorhobbies didn't bother letting me know that they didn't have the other part in stock, so I had to chase them up to find out what's going on. Their reply was blunt, rude and unhelpful, despite the fact I waited 3 WEEKS after receiving only part of my order and I certainly won't be using Outdoorhobbies again. Would appreciate my order in its entirety as well as a useful, polite response from the company.

Spot on service! I received very quick responses to my emails and was kept up to date with the progress of my order. Delivery was quick, the packaging good and the product in perfect condition. All in all I'm very happy.

Excellent service. Bit of a Covid delay but kept updated throughout. Fantastic product at a fantastic price.

I recently purchased a cross bow from outdoor hobbies and even during these difficult times Gary went out of his way to give a great service. Although we had some postage problems this was in no way their fault and I'm 100% happy with both the service and goods supplied. I'm definitely going to be a repeat customer 5*

Excellent service and advice from Gary will not hesitate in recommending Outdoorhobbies. Despite the delivery issues explained by Gary at the time of ordering due to Covid-19, product arrived well packaged and within the stated period. Well done Gary and I will certainly be returning.

Had my first online shopping experience with Outdoorhobbies during the 'pandemic' and even though they were unbelievably busy, Gary always found the time to respond to my emails. Delivery was speedy, given the circumstances and the product was excellent, well built and as described. I thoroughly recommend Outdoorhobbies and will be making this my go to site for such purchases in the future.