Optimum Nutrition Anmeldelser 

Waste of plastic and storage space at home...899g of protein powder without plastic, 1062g with. Half a container without product.

⭐ 1/5 — Extremely Disappointing Experience — WHERE IS MY MONEY?

This has been one of the worst customer service experiences I have ever had.

I never requested the cancellation of my order, yet your team decided to cancel it without my authorization. I spent time going back and forth trying to fix the issue with my original order, where you were unable to adjust the address. After finally placing a new order with the correct destination, I was shocked to find out that it was cancelled again.

The worst part is that my money has still not been returned. WHERE IS MY MONEY? How can you cancel an order without my approval and then keep my payment without providing any clear explanation or refund update?

This is completely unacceptable. You created the problem, cancelled my order, and now I am left waiting for my money to be returned.

The communication, handling, and overall customer service have been extremely poor. Instead of resolving the issue, your team has only caused more frustration and wasted my time.

I expect an immediate explanation, a clear update regarding my refund, and a proper resolution. This level of service is unacceptable and I would not recommend this company based on this experience.

Very disappointed!
My order came damaged, I was told to send it back to get a replacement order. My order was delivered back to them 05/15! I have not gotten a new replacement OR a refund even though it’s been over 4 weeks since it was delivered back to them! I have written multiple emails trying to get ahold of them and they have not answered once! DO NOT order from them!

Company which pushed their product through subscription which cant be canceled. When you try it this message "Your subscription contract is frozen by your shop owner." interrupt the process. Highly recommend to avoid this company.

I’m very disappointed with Optimum Nutrition’s customer service and website experience.

A few weeks ago, I wanted to order two large protein powders from their website during a promotion that included a free shaker. However, when I added the products to my cart, the price shown in the cart was higher than the price displayed on the website. On the next page, I was asked to select the “free” shaker, but once selected, the shaker’s cost was actually added to my cart.

The website had multiple errors and inconsistencies, so I took screenshots and sent a detailed email explaining the issues. Unfortunately, their response came too late. By the time they replied, I had already purchased the same products elsewhere. As a result, I missed out on the free shaker promotion entirely because of problems with their website.

What disappointed me most was that they made no effort to resolve the situation or offer any compensation, despite the clear evidence I provided. Even worse, after I followed up, they stopped responding altogether. It has now been over two weeks and I still haven’t received any reply.

The products themselves are great, which is why I wanted to order directly from them in the first place. However, their website is unreliable and their customer service has been extremely poor.

Great products, but one of the worst customer service experiences I have had with an online retailer.

I have always loved this company and lately they have been messing up my orders yesterday I got my order and I was supposed to get 14 samples and got 8 with no refund no email no message nothing where is the other 6 why did they keep my money this is very upsetting and I am tired of them messing up my training now I have to deal with this again .. the bad part is they have the best protein and I have looked into others there is one other one I seen that has a lot of good reviews about their flavors and the quality is supposed to be best ... I have to really think .. I do not have To of money to waist and give them without getting what I pay for that is crazy I am bit trying to loose money I need my protein I payed for or give me my money back ... I will do what I got to do and report them ..

Commande passée sur le site veepee par vendeur megadealnutrition pour une whey optimum nutrition à 70 euros. Cela fait 2 fois que ma commande passe au statut expédiée, et que sur le site du transporteur, avec le numéro de suivi il est mentionné "en préparation chez l expediteur" et rien n avance. Suite à plusieurs relance ils me disent qu ils procèdent à un nouvel envoi. Mou je pense qu ils initient un numéro d envoi mais aucun colis n est remis au transporteur. Je pense que je ne verrai jamais le produit, pratique tres douteuse. A éviter.

If I had 0 start I would give this company. I am a advocate for ON , always promoting it to my colleagues and people around for the quality of nutrition and products that they sell , been using it for years .But today 21st April is when everything went down hill. Order from the website with my home address and whilst paying for it using GPAY the website took up some random address from my gpay account and issued the order .Tried to call them to no avail , email sent no responses. This company has taken 2 hours of my time plus now my money is being held , which I will need to claim.back from my bank ..im sorry I dont vouch for them.any more. 0 customer care and service .

Totally reprehensible company! Despite emailing them more than 2 weeks ago about several fair websites impersonating theirs and scamming people (I lost over $80) they have done nothing to take down the fake websites despite assuring me it was a top priority. It took me less than 30 minutes to search for, contact the host and have the fake website that I lost money to taken down. My last email to Optimum Nutrition went over a week ago was left unanswered and my next step will be to contact the press to see if there interested to take up the story as clearly ON clearly don't consider it their Duty of Care to take action when their customers lose money to fake websites!

Ich würde gar kein Stern geben
Kontaktadresse wir nicht gefunden.
Seit drei Wochen Status „versendet“ keine andere Möglichkeit es zu verfolgen.
Geld haben sie bekommen aber ich niemals mein Produkt.

Fühle mich betrogen.

Overpriced products and delivery was slow. For literally the same quality product, you can find other brands with a half the price-point

Voilà 9 jours que j ai commandé et je n ai toujours rien reçus, j ai envoyé plusieurs messages à une l adresse mail avec laquelle j avais reçus le message de ma commande, parce qu impossible de trouver une adresse de contact sur le site, et malgré les plusieurs messages que j ai envoyé pour savoir où se trouve ma commande je n ai toujours rien reçus.

I ordered on Amazon and the protein tub came with no seal. When I removed the lid the seal was already lose. Not safe for consumption. Give me my refund please

I contacted Optimum Nutrition customer care to correct my shipping address—a simple request that should have taken minutes. Instead, I was met with extremely rude behavior from the representative. They were dismissive, unhelpful, and repeatedly hung up on me while I was trying to explain the issue.

This level of unprofessionalism is unacceptable, especially for a well-known brand. Customers shouldn’t be treated with disrespect for asking for basic assistance. Very disappointing experience, and it has completely changed how I view this company.

Bonjour,
Depuis que j'utilise la gold standard j'ai d'horrible aigreur à l'estomac, c'est indigeste.
Sur le pot, ils ont mis un autocollant pour remplacer le mot "eau glacé" par "lait", alors est ce que le pot que j'ai est de mauvaise qualité où est ce que toutes les gold standard se mélange avec du lait ???

Unfortunately, I can't give zero stars! Horrible experience. I've never written bad comments, but I've never encountered such a disgusting attitude towards customers.
They took my money and didn't even respond.
2 weeks waiting for a package!!

I paid for the order, but nothing was delivered. The delivery person never showed up, and the order was sent back. After that, I was told that a new package had already been shipped, which was not true. I never received a tracking number.

Communication with the company was terrible and eventually stopped completely. In the end, I had to contact my bank to get a refund.

It was stressful, time-consuming, and frustrating. I'm shocked that such a company treats its customers so poorly.

Ordered on a deal from meta advert, paid up and expected it wothin 10 day period. Advertise it as UK high grade product but when I checked Shop UK app its keeps tracking from China! Still dont have my product tried to email them but no response. Terrible experience and a scam! Dont trust !!

This website is no longer trustworthy after their November update. They don’t ship products anymore! I ordered six items 29 days ago and haven’t received anything. On the Shop app, my order keeps switching between “in transit” and “preparing for shipment.” I’ve tried contacting them multiple times, but they never respond.

Order ON261191

I ordered a few products this month of Nov 2025. One of the products was a box containing 12 protein bars. Instead they sent me only one single protein bar. I contacted them to complain and they arranged the new shipment. However, the new shipment contained again just one single bar instead of the box containing 12 bars. I contacted them again to inform about this error on 21st of November, they never replied. I contacted them again on the 26th of November, no reply so far again. Overall, not happy with the service at all.

My first order with this company went well - quick delivery with FedEx. The second order never got shipped. I had to leave several messages and eventually the order was cancelled and refunded (due to a processing error!). I wouldn’t recommend ON. I’ve opted for a more reliable, local company.