OneFamily Anmeldelser 

Was easy to do and was dealt with effectively.

A very easy process & fast delivery of cheques Thank you

Excellent customer service and actually managed to speak to a person on the telephone which is rare nowadays.

Very good l understand all the benefits I receive excellent thanks you

Got a good response and did not have to wait long issue was sorted quickly

Took 5 minutes to find my account and the amount in my Government trust fund. Money was in my account 3 days later. Fantastic service

very friendly staff who help with any querys!
in a very kind manner.

Have insured with One Family for several years. Very efficient, very friendly and happy to continue.

Fast service and easy to sort

Super easy to transfer once you're old enough as long as you have ID and digital banking. Very quick and easy process + pretty straightforward👍 great investment and happy with the service :)

Very poor.... 5 phone calls over a period of time to locate my daughters fund and have this transferinto her OF LISA. Advisor are helpful on call, however the follow ups were never actioned or completed.

Resolved ourself and have choose another company to invest in.

Great customer service, I was having difficulties setting up my account and spoke to Sherry Davis today who helped me set up my ISA and she was very friendly and patient, thank you so much for your help!

Really easy to set up and withdraw the money

Quick to send, easy to use

Withholding child trust fund money. Scam. Child is nearly 19 and still without HIS money

I had issues when first trying to withdraw my money however when I made a request for help I received information explaining how I can correct this within the correct time frame as said on the website. I was able to follow this information and withdraw my money easily, which was put into my account within the timeframe they stated. I do wish they gave instructions that if I wanted to withdraw my money that I cannot do it on a singular device

My daughter can’t get her child trust fund for 2 months. They ask her to call every week because they too busy to send her cheque (tell me pls why cheque - there is bank transfer)my daughter wants to use this money for university accommodation deposit. But no money still. She is keeping calling from 25.04 still now.
Because she is young 18 years old polite lady- nobody want to talk to her.
- they said we sent cheque to wrong address ( I was in the phone next to her- she tell multiple times her address)
- month after- they said they need to find cheque to cancel
- week after they said cheque will issue next Tuesday
- no next Tuesday or Tuesday after
- week after they said they are too busy so possibly next 4 weeks might cheque will be ready. They didn’t even know if cheque been send or not. So again call next week.
What is that? ???????????
I think it’s extremely poor service.

amazing experience w go w them forever

Excellent service with Charlie had a problem over the weekend trying to complete application online very frustrating as could not complete, done this over the phone Charlieinstead which was stress free. Thank you Charlie 5*

I’m a young man (almost 20) who called onefamily to inquire about accessing my child trust fund.

Richard Lewis answered the phone, and was extremely helpful from the first minute. He talked me through accessing the website, changing my existing contact information and even had answers when I inquired about the different ways I could withdraw.

Excellent customer service, and despite me being significantly younger didn’t speak to me with any patronisation - it was incredibly apparent how much he wanted to help.

Couldn’t have asked for a better experience, incredible customer service and staff made everything so easy and simple.