Scottish Friendly Anmeldelser 3 110

Great App but difficult to find list of payments

I expected money to be taken out of my account on a specific date, and placed into an investment account. It didn’t happen and I had to contact Scottish Friendly. There was no clear explanation for why it didn’t happen.

Expert, Simplified ,straightforward, financial advice with a mutual society devoted to it's members

Excellent way to set up

Very secured app and easy to use.

I have been trying to resolve a login issue with my child’s junior ISA for month with no success. I have phoned multiple times and have an ongoing email exchange where nothing has changed. Not even an apology about it either. I am trying to increase payments to my son’s account anyone would think they don’t want the custom. I am stopping payments and opening a new ISA for my son elsewhere. Terrible customer service and an awful online system.

We set up this account for my son and only my husband has access to view the account in full, but it’s super easy for other family members to make contributions too. You just send them a link, they register their details, create their own pot so that my son will know who his payments for his future have come from and send the payment! The only negative is it doesn’t collect the payment immediately and you have to wait a few days for it to reach the account.

Scottish Friendly - a Scottish stereotype of not wanting to let go of money. Especially if it's someone else's money.

I wanted to register on their myplans site so I could start a pension drawdown. Their site rejected my details so I had to ring them. Phone was answered quickly and the person on the phone was pleasant. However when I gave them my details they told me they don't allow drawdowns, I could either take the lot and pay tax on it or take nothing.

If I wanted to drawdown I would have to move to another provider. So that's what I am doing.

I had a very pleasant chat with Catherine this afternoon who helped me out a lot with something that had been giving me some stress. It was reassuring to hear her lovely voice sorting out my issue.

Very easy app to use

I am completely disgusted with this organisation. I took out a child trust fund for my grand daughter which completed on 23rd December 2025. She lives in the US and the absolute morons in that office cannot figure out how to send it to her. She even opened a different bank account with Capital One and still they cant figure out how to send it. They even lied to me that they could send a cheque in dollars but couldn't figure that out either. We are now 4 months down the line and she still doesn't have her money. Beyond ridiculous..

Easy to use - all relevant information accessible

Easy to open and manage using the App, great customer service, everything is clear and straight forward

The App is so easy and friendly to use love it 🥰 Thanks to you all I recommend a Scottish Friendly ISA take out one now from only £10 a month.

very easy to apply and everything was explained step by step

After putting £50 monthly investment for 2yrs and 9 months (£1650), I just learnt that my current value is £1669, meaning I made £19 in almost 3 yrs.
So I accepted that it was a waste of time and asked to withdraw my money. Surprisingly, Scottish Friendly who has been taking 1.5% of my money as charges is now saying that they will take £50 off the balance as their admin fees.
Be careful with his company as I experienced incompetence in investing funds and greed in their charges

Completed application for a Junior ISA on 24th March with a lump sum payment for the tax year 25/26. Scottish Friendly didn’t take payment out until 7th April despite saying it would be done for 4th so now contributions shows as tax year 26/27. No notice to say payment would not be taken in time for tax year end and fund’s unsubscribed for over a week so loss in interest. Was advised to raise with customer service team as per this response to trustpilot review however got standard response saying unwilling to help

Declan at the customer service centre was THE most helpful and friendly representative I have ever spoken to. Nothing was too much trouble and he was on the phone with my daughter and I through the whole process to ensure our issue was dealt with and resolved. A credit to the company.