Miss managed our investment, meaning that we lost money, because when the value dropped early in the long fixed term they transfered to cash, so the value never recovered. Most other comparable inve... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
When my mum lost access due to forgotten details, they were really helpful in getting her back into my and my sister's account/child trust funds. Then when it was handed over to me, my options were so... Vis mer
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James cull who I spoke to on the phone was one the nicest people I’ve spoken to from a company and he was very patient when I needed to get documents and stuff sent off he stayed on the phone the whol... Vis mer
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I have an account for all 3 of my children my eldest child's account had matured. One family was very help with supporting him with various information on ways he could of use his money. Thanks once a... Vis mer
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Informasjon om virksomheten
Om OneFamily
Skrevet av virksomheten
OneFamily is a customer-owned financial services company that provides lifetime ISAs, stocks and shares ISAs, junior ISAs, child trust funds, bonds and over 50s life cover.
We have nearly 1.6 million customers and 49 years’ experience of providing accessible, affordable products to help people make the most of their money.
Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. Whether it’s supporting our customers with education grants, investing in our colleagues’ wellbeing and development, or giving back to our communities through volunteering and charity partnerships, our vision is at the heart of what we do.
Our working hours are 09:00am-17:00pm Our Customer Service working hours are 09:00am-19:00pm.If your review requires a response, we will contact you within 24 hours.
Kontaktopplysninger
16-17 West Street, BN1 2RL, Brighton, Storbritannia
- 0800 616 695
- mail@onefamily.com
- www.onefamily.com
4,1
Bra
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rating
It was an easy process and came within the given timeframe and constant email making me aware of what was happening in that moment
21. juli 2026
Svar fra OneFamily
We're so glad to hear that the process was easy for you and that our communication kept you informed every step of the way. Thank you for your kind words!
Claire
Customer Relationship Team
Was simple to set up an extended plan…
Was simple to set up an extended plan with one family and has been a reliable and trustworthy source throughout my journey with one family.
10. juli 2026
Svar fra OneFamily
We are so glad to hear that setting up your reinvestment was simple and that we have been a reliable and trustworthy source for your family. We appreciate your kind words!
Claire
Customer Relationship Team
I wasn’t aware I had an account with…
I wasn’t aware I had an account with OneFamily until a social media post told me about some money people born within a certain period had £250-£500 in an account.
Verification was easy, just needed my N.I. Number and ID verification was easy enough and funds were sent to my bank account in just over 2 business days!
I was afraid it might be a hassle to withdraw but nope, everything was quick and hassle free!
15. juli 2026
Svar fra OneFamily
We're so pleased to hear about your positive experience discovering and accessing your funds! It's wonderful that the verification process was straightforward and that your withdrawal was quick and hassle-free. Thank you for sharing your feedback; we truly appreciate it.
Claire
Customer Relationship Team
Great service got my money with in 7…
Great service got my money with in 7 days very happy with my experience with this company
13. juli 2026
Svar fra OneFamily
We're so glad to hear you had such a positive experience and that everything was processed quickly for you. Thank you for your kind words!
Claire
Customer Relationship Team
Money entrusted to good hands,Very…
Money entrusted to good hands,Very efficient service, I recommend it to everyone
20. juli 2026
Svar fra OneFamily
We're so happy to hear you had such a positive experience with our service! It's wonderful to know you feel your money is in good hands, and we truly appreciate your recommendation.
Claire
Customer Relationship Team
the process was easy and quick with the…
the process was easy and quick with the results
13. juli 2026
Svar fra OneFamily
We're so happy to hear that our process was easy and quick for you! We appreciate your kind words.
Claire
Customer Relationship Team
Incorrect Information.
I have contacted you four times and each time I have said my last name and my new last name and provided all my information more than once and you still got my last name incorrect. I advise that you should said information correctly and listen to your customers correctly on call because this one too many times even when you asked me to confirm spellings and said yes we will get that sorted and you still did it incorrectly.
Yours Sincerely
Chloe BLACKWOOD.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
Dear Chloe
Thanks for your review; I'm sorry you've had issues with your surname with us.
So we can make sure this is correct on our records and avoid any further disappointment, please send an email to customer.relations@onefamily.com with your policy number.
Many thanks
Chloe
Customer Relationship Representative
Very easy thank you
4. juli 2026
Svar fra OneFamily
We're so glad to hear that you found your experience with us to be very easy. We truly appreciate your positive feedback!
Claire
Customer Relationship Team
Absolutely avoid
Absolutely avoid! Incredibly difficult to get in touch with, wrong customer service phone number listed on their website, and their cash ISA doesn't even have mobile app access, which is not clearly mentioned when you open an ISA. I will be transferring my ISA to another provider ASAP. Shocking.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
Dear Katia
Thanks for your review; I'm sorry you've had a difficult time getting in touch with us.
Our phone numbers are up to date on our website, but if you'd had issues with us, please send an email with more information to customer.relations@onefamily.com so we can provide guidance on this.
Many thanks
Chloe
Customer Relationship Representative
Getting hold of anyone
Been with this organization and it's predecessor for 40 years, this is the worst experience I have had in all that time. It took me 3 attempts to get through on the phone totalling over an hour on hold. A hour after getting through somebody from there rings my number asking for Ellie? It does not give much confidence in the current organization! William Moss.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
Hi William
Sorry to hear we were difficult to get in touch with, and that you received a call asking for another customer.
So we can have a look into this for you please can you email your details to customer.relations@onefamily.com and we'll be in touch.
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Tatiana
Glad we could help - thanks for your review!
Claire
Customer Relationship Team
System use
Found site alot harder to use than expected, but after 3 attempts we got there
3. juli 2026
Svar fra OneFamily
Hi Chloe
Thanks for your review, sorry you found our site hard to use.
If there's anything else you need, please feel free to contact customer.relations@onefamily.com, and we'll be in touch
Claire
Customer Relationship Team
Very quick and easy to do
9. juli 2026
Svar fra OneFamily
Hi Kane
Happy to hear that you found our service to be quick and easy. We appreciate your positive feedback!
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Alisha-may
Glad we could be help! Thanks for your review.
Claire
Customer Relationship Team
I called up asking for help with my log…
I called up asking for help with my log in as i changed my last name in previous years and i got the best help very happy with the experience
25. juni 2026
Svar fra OneFamily
Hi Sian-Niamh
Happy to hear we could help you get logged in. Thanks for sharing your experience!
Claire
Customer Relationship Team
Great service and guidance helping me…
Great service and guidance helping me set up the account and explaining certain things.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
Hi Thomas
Wonderful to hear we could help - thanks for your review
Claire
Customer Relationship Team
Easy instructions to access my trust…
Easy instructions to access my trust fund and make educated decisions on what type of accounts to save it in.
25. juni 2026
Svar fra OneFamily
Hi Elizabeth
Great to hear we made it easy for you to make a decisions about what to do next with your account.
Thank you for your review!
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Jermaine
Thanks for your review - sorry you haven't received your funds yet. Please can you contact customer.relations@onefamily.com so we can have a look into this for you?
Claire
Customer Relationship Team
Had to speak over the phone to sort my…
Had to speak over the phone to sort my account out really helpful with information received it in check within 2 days good customer service
6. juli 2026
Svar fra OneFamily
Hi Daniel
Happy to hear our team was helpful and you got your cheque quickly!
Thanks for your review
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Helen
Happy to hear you found us easy to deal with. Thanks for your positive feedback!
Claire
Customer Relationship Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.