Oakwoodparking Anmeldelser 

Shame I had not read the reviews. Car park is pitch black very uneven and full of gravel. Not suitable for wheeling suitcases. Was told when we left didn't need to phone when we got back so didn't. Waited and waited whilst everyone else was picked up. Driver on arrival said no they wait for you to ring.

My car had been moved from where I parked it and told it would be in the middle of the car park somewhere. Found the car.

Vehicle was full of mud under the wheel arches, along the valances, on the wheels and tyres front and rear wings. However the worst of all was the carpet on drivers side was full of mud. The plastic trim on the side was full of mud and so was the drivers door pocket. The only way the dirt splash marks could have been made is off the wheels spinning with the door open.

The car is a Jaguar XFS sportbrake and I suspect they were spinning the wheels whilst driving it.

I also noted that my fuel level was lower and in fact driving home at midnight the fuel light came on.

I was going to contact them to pay for my car to be valeted but having read the reviews seems as though that's a waste of time.

My advice avoid at all costs.

Just come back from my holiday service back and forth to the airport was good but after arriving back and picking our car up at 1am in almost pitch black and driving home the next morning when going into my boot i noticed scratches all on 1 side of my boot .phoned the following day then emailed photos only to be told should have checked and reported it b4 we left . how they expect u to check your car over when u cant see anything because of the lighting is beyond me . not the first time ive used them but certainty the last

Used this many times before and no problem friendly staff and very helpful but not yesterday. Girl in reception was very miserably and unhelpful. As I drove my car back home I could hear a flapping noise and didn't notice anything wrong as it was late and dark . But on inspection this morning I found damage to the front valance and I noted that the car had been driven 4 miles . I took a picture of the speedometer. I have rung and left a message but no answer. Judging by other reviews here they are not likely too either . Very disappointed. I won't use this company again . Avoid

Used the company several times before as they are close to airport, unfortunately we returned in the night with an 18mth old to be sent by receptionist given keys and told to look for our car even tho I told her we hadn’t seen it ? For us to search for 15 mins in a dark unlit car park at the back to find it blocked in and it hadn’t been pulled out , it it was late and a cold rainy night and we had a young child!! no apology given we waited for half hour in the car park for our car to be moved .
When asked why it wasn’t pulled out ready for us? Her reply was what do you mean? I repeated my question to be told the car blocking us in their flight was delayed!? If they knew this surely they should have moved the cars around- disappointed in her attitude and we pay to return to a ready to drive off car! A week later my friends used them and again they had same issue at 4 am in the morning no car ready :(

Left my car there for a week & was happy with the price but have never came back to my car in the state in was in!, it was 50% covered in mud with some of that in the car, most of the mud was heavy coated on the sides & even on the bottom of my wing mirrors! so with that in mind wouldnt use them again.

Should have looked at reviews first! I came to look at their reviews after using them, as I was a bit concerned my car had been driven recklessly when with them. I thought I was being paranoid but having now read these reviews, I am sure my car has been driven around and damaged whilst with them. My reasoning being:
- I have a Tesla model 3 with built in dash cam, my car had been moved to a different space but there was no dash cam footage, meaning footage had been deleted. The car would record someone opening the doors and using it.
- The battery % dropped significantly more on one day compared to the others, indicating it had been used (it is normal for the battery to drop each day when not in use but would expect it to be roughly the same % amount each day).
- There was mud all around the wheels and up the side of the car and window. I had cleaned the car the same day as drop off, again, suggesting it had been driven around.
- There were new stone chips around the wheels arches / side panels. This was not noticed on collection, due to being dusk / dark and being hidden by the mud. I know these are new, as I have only had the car a few weeks and clean it regularly.
- When I first drove the car it made a horrible noise, like something was dragging from a wheel or scraping under the car. I stopped a few times on the way home to look under the car, as it had never made this noise before but could not see anything obvious other than lots of mud. Made me wonder if someone had taken it for a spin through a muddy field or something.

Obviously, I cannot prove any of the above but seems odd there is no camera footage recorded for when it was moved.

As per other reviewers, the young girl on reception was very rude and the minibuses used are tatty, muddy. Some areas of the parking spaces are very muddy.

On the plus side, the drivers were nice enough and the minibus left quickly. Pick up was also pretty quick and only waiting about 10 mins.

I would not risk using again, would rather pay more.

Avoid avoid avoid!! Come back from holiday to find my car parked at the back of the car park in the pitch black. On arriving home in the day light the next day I noticed my back bumper completely cracked, as though my car has been reversed into something. Phoned the car park and was told they would review cctv and get back to me and for me to forward photos of the damage. I emailed photos of the damage over and received an email back stating that as the car had left the premises there was nothing they could do! I appreciate accidents happen but at least be honest and own up to it! Nothing but dishonest! If your car is parked near the back in the pitch black on your return, I strongly advise you check it over with a torch before leaving!!! Do not ignore the bad reviews there are plenty of quality car parks around the airport with honest staff!!!

Lovely service, staff friendly & helpful. Transfer to airport easy & quick, but muddy footwell mat on return. Would ask company to think of using paper mat covers like in a repair garage. Would make me happier!

After my flight, I called the mobile number provided for a pickup. The woman who answered, referring to me as "My luv" (which felt unprofessional), told me she’d just left but would be back soon. We waited in the sheltered area, protected from the rain, only to see the van drive right past us without stopping—even though there was space to park directly in front of the shelter. When I called again, the same woman, who was also the driver, said she had already stopped, but at a location out of sight from where we were waiting.

When she eventually returned, the driver didn’t say a word. Upon arriving back at the yard, I mentioned the poor pickup to the reception staff. At that point, the driver came out and accused me of being rude, claiming it was my fault for not seeing her earlier. Her defensive reaction gave me the clear impression that she knew she hadn’t done a good job and was trying to shift the blame onto me.

This lack of professionalism and accountability made a bad situation worse. Instead of taking responsibility and resolving the issue, she chose to be dismissive and confrontational. Between the poor communication, failure to stop visibly, and the blame-shifting attitude, I’m very disappointed with Oakwood Parking Bristol’s service and will reconsider using them in the future.

Fast and friendly service as usuall off the Bristol flight last night.
Thanks to all

Avoid. Avoid. Avoid.
The monile number given for pickup does not get answered. You will wait for ages at the airport. Pay that little bit extra and use the official airport parking. It's so worth it.

The customer service we received was truly exceptional. On our return from holiday, the car couldn't be started. Luke sent us home in a taxi, got his mechanic to solve the problem the next day, and then delivered the car back home to us, a considerable distance away. We were SO impressed with his kindness and generosity.

We got back at 0300 picked up the keys only to find our car was boxed in
Went to the office and found the attendant to be rude and unhelpful
I asked for the car to be cleared and was informed that no one on site was insured to move the cars and would need to wait for an insured driver to come onto site I expressed that this was a poor service and was told to get out the office
I asked to speak with the duty manager but was informed there wasn’t one
When I got back I email the company with my disappointment but they failed to respond.
I guess they didn’t care

We arrived back to our car in the rain left to find it while dragging suitcases across a muddy car park. When we did finally find it it was boxed in we had to go back to the office to get the cars moved this took another half an hour then to top it off I found my bumper to have been hit hard enough to break the bottom edge. Such a poor service should have read the reviews beforehand as I'm not the only one.

Used every time we fly from Bristol airport, not had a bad experience so far, little hiccups if I was being picky, but overall good, so do not let or the negative reviews put you off, yes agree with some that it’s not so good when wet as carpark has lots of pot holes filled with water and suitcases and footwear can get dirty. Also would be nice to have some kind of shelter from rain while one goes to reception. Just returned and first time our car was blocked in, but a photo of registration of car parked in front and another trip to reception and a happy person came and removed car that was blocking us in, yes it can be very frustrating when all you want to do is return home, but it was easily and quickly sorted. I recommend taking a spare key with you on your trip so if raining on your return you can at least get in out of rain why things are getting sorted. It can be a bit frustrating waiting for transport from airport when there’s a lot of people as it’s first to get to bus, whether you’ve been waiting 10/15 mins or just arrived. It’s a bit of a scramble, but the whole pick up system at Bristol is crazy, so not really Oakwood faults. It’s not long before another bus comes along. Had a very happy entertaining driver this time, can’t remember name but is in a band. I just think people just need to chill out and then your experience will not be so bad. At the end of the day, it’s cheaper and you have a choice, yes at times people have a bad experience and that’s quite often the only ones you hear about. But there’s a lot of cars parked there so think about it ? Maybe Oakwood you could look at resurfacing part of the carpark and a little shelter, so at least you could stay a little dryer and not get muddy

We have been let down twice by Oakwood Parking and despite contacting them to give them an opportunity to apologise, we have heard nothing so as promised I'll share my experiences publicly.

In 2022 we arrived back at 2am from a delayed flight and our car was boxed in, the man on duty made my partner move a strangers car to get us out!!

After this we said we would never use this service again but on our 2024 flight the airport parking was full so we reluctantly booked hoping that maybe things will have improved. Sadly not, we booked for ONE DAY on a Sunday as we flew to Belfast on the day, we did everything we had to and kept them informed of our delay also however when we got back, our car was NOT where it should have been (it was boxed in AGAIN although thankfully the car in front had left so we could scoot through), the handbrake was left off and the car in first gear. I have pictures of all of this although it's hard to tell from them the state the car was left in but I am less than impressed. We did not go to the office as it was late, we were tired and frankly too annoyed to say something on the day.

We will never be using Oakwood again, I'd rather walk to the airport from home than park here.

I have just used oakwood airport parking for the first time, I will not use again, and do not recommend. When the minibus turned up to collect returning passengers today from Bristol Airport, passengers approached from all areas, there was no queue as the driver has to park where he can. There were lots of people wanting to board. As we only had hand luggage, my teenage daughter and I went to board the bus. The driver shouted at us that we needed to go to the back of the bus. I said that we didn't have any luggage to put in the rear, he said you don't get priority, go to the back of the bus. We did as he told us, at that point he basically put us at the back of the queue, after making it sound as though we had somehow cheated in front of other customers. There was no queue to cheat. The bus was then full, so myself and my daughter were left behind. This episode was quite humiliating. It seemed as though we were arbitrarily put last for some reason, and the driver was rude at best, and came across as judgmental and humiliating. It was really unpleasant. I've not experienced this with any other parking company. I will not use oakwood again.

AVOID!!!
Car has been scratched
Rude customer service as well
Unbelievable how they get away with this!
It is an absolute joke of a Company that should be held responsible for their actions.
Better to spend extra money and ensure the car’s safety than use them!!

After coming back from holiday at 2am we found our car scratched. I had a dash cam, which they also took out. Bearing in mind our car was moved to different compounds as they call them, no evidence of this was on the cam. I questioned them about their T&C’s on plugging out dash cams, and obviously they got defensive, without having any reasoning.
Took pictures, sent emails right then.
It took them ages to ‘look through CCTV’ and finally when they called me the woman was extremely rude, shouting on the phone to me.
I chased them numerous times and they determined they will not be responsible for any damages, and ignored me ever since.
Looking to go further to claim for damages, and looking at these reviews, I am amazed that no one else is doing this.

Good prices compared to other sites. I've used this services for years now.

However given the money they must ve making its a shame they don't invest in

a. Tarmarcing the drop off car park. Our cases were stinking after pulling them along the wet gravel

b. A shelter while wating for the buses

c. A trailer for the cases and up to date buses

d. Numbering the spaces so its easier to locate your car. It would be far more professional.

We got dropped off in pouring rain and winds. The ladysaid, yourcars up there somewhere