Oakwoodparking Anmeldelser 

We have used Oakwood parking facility for several years and up to now they have been okay. But because of a major delay on our flight, we returned late in the evening and experienced a real problem with collection at their drop-off point at Bristol Airport.

This was due to one of their pickup vehicles not having any signage that was clear in the dark. It was impossible to tell the white mini bus was Oakwood!

I had called through two or three times to let the drivers know we were waiting. We saw one vehicle leaving as we arrived which was full. The next vehicle we waited and waited. I called again. He said he had just left and it turned out the vehicle had no signage on the outside and only a very unclear placard on the dashboard which had fallen forward and could not be read at night.

I do not understand why the driver did not explain this and did not make more effort to pick us up when we had called them and we were clearly waiting for collection. They were in such a hurry to get off the phone instead of making some effort to communicate clearly with the customer When we spoke to them later back at your base, we did not really get a clear explanation.

Seems to me it’s laziness on two accounts: firstly, the driver not making the effort to communicate with customers so they know the van is going to be white and to look out for it. Secondly for Oakwood not training their drivers to be a little bit more customer focused.

Having already experienced the seven-hour flight delay this was further added to by the fact we had to wait half an hour until the next vehicle their next vehicle arrived.
I wrote to Oakwood but not even had the courtesy of a reply. Seems that there is no sense of Customer Service.

After reading so many bad reviews regarding there experience with Oakwood i was very dubious to use them. I went ahead and booked for 5 days parking.

We turned up to be greeted by a very friendly team of people including check in to the van drop off and pick up.

After using various parking facilities over the years I can honestly say the service myself and my daughter received was nothing less than outstanding, I would actually give 6* if I could.

I have tried most car parking facilities at Bristol Airport especially the meet and great who are shocking in every level! I would suggest before going by negatives try for yourself. I park at Bristol every three weeks , Oakwood will 100% be my new go too. (Thanks to you all for making the start and end of our holiday seamless.

we always used oakwood parking but never again!
we booked to keep our car here and pay on arrival
once we got there they could not find our car on the system so i pulled up the booking confirmation which i had received and they said nothing they can do as is not on there system and no room to fit us in.
we explained we had a flight in just over 2 hours and do not have anywhere else to park.
the receptionist was very rude and would not do anything to help us even though we had a booking confirmation.
we used the airport tavan next door and they fitted us in after explaining how we were let down. they were great.

Car was damaged, wouldn’t pay for any of the damages and cut contact after I left even though they said they would be in touch and easily contactable

Was a bit apprehensive after reading the bad reviews, but can't fault them really. Stayed at the sister company cedarwood B&B which was comfortable and clean for the night with a nice selection of breakfast bits and bobs for the morning of our flight. Dropped the car off to some lovely ladies in reception early hours of Thursday morning who explained the process and gave us a card with the collection phone number for when we got back. We called the number and the driver had just left the airport and said he would be back soon. We waited about 20 mins and the bus turned up with a helpful and happy man even though it was late! We picked up the keys, found the car where they said it would be, all was fine and off we went! Would use again .

Had a bad experience today with Mathew the driver, we turned up at the pickup point in Bristol airport. He was just pulling off, tried to get his attention, completely dismissed me, later on said he did see me, waited 15 mins after phoning. He then pulled up at the entrance to the drop off/ pick up point.
We Waited for the driver to come around, where we’d been picked up many times before. He did a u turn across the no entry signs and proceeded to go out the car park, so I called him again, he had BAD attitude saying we have to find him. Waited another 15 minutes. Then he proceeded to challenge me, who was doing the complaining??? If you’re thinking of booking with this company, try and find an alternative. We will.

Crashed my car, covered in mud and grass! been using them for years and then .. nothing, no reply, no apology, useless !!

Ignorant receptionist who grunted at me on arrival, didn't look up from his desk, extremely rude and offensive mini bus driver. I thought he was joking with us all but he's was serious, insulting abusive behaviour to passengers. Instructing us not too eat drink or touch the windows on the minibus. "Don't ring me until your outside in the car park on return"
He revived several requests for pick ups on the way to the airport, he just ignored them out insulted the customers requesting pick up
Not a great start to holiday ...
On return no-one answered or request for pick up. We walked outside, there were over 30 people waiting in the airport pick up. It was 11:30pm, 0°C.
It took 50 minutes to get back to the car parking.
The driver didn't want to communicate regarding the time and lack of minibus provision
Got back to the car park to be greeted with a surly un-helpful desk clerk, who had all the charm of a cockroach..
The attitude of the staff to its paying customers is bad. I can sympathise with the employees, they must hate working for this unprofessional, adjectively rude company.
DO NOT USE THIS COMPANY, IT MAYBE CHEAPER THAN AIRPORT PARKING, THERE'S A REASON FOR THAT.... THEY HAVENT A CLUE ABOUT SERVICE, CIVILITY OR BASIC GOOD MANNERS

Will never park here again ! The way the system is run is completely backwards . Arrived at the airport drop and go after landing and rang driver , said she had no room on the bus even though we could see 4 seats , waited a further 20 minutes at midnight for it to come back and the bus pulled in a different spot where the bus was then filled with people who hadn’t been waiting as long as us ! Waited a further 20 minutes for another bus , tried to report a complaint to big man in the office to which he said “go and park somewhere else then” which is completely innapropriate and not addressing the concern. Completely unprofessional , returned to car to it being covered in dust like it had been rallied around the car park even on the inside. Have used this service for over a year and will not be returning or recommending to anyone I know !

Staff (Apparently a Male Driver) Very Rude When Answering Phone as No Coach was there to Meet us at the Airport. When we Arrived to Collect Keys he Was Again Very Rude and Did Not Care that We Were Paying Customers. No Customer Care Skills At All. WILL NEVER USE OAKWOOD AGAIN AND WOULD SCORE THEM 0 IF I HAD THE CHANCE. Very Poor Service This Time and Have Used The 10+ Times in the Past.

great service, reliable and cheapest i could find on late notice.

The place is run by COWBOYS AVOID....!!!!
Parked my car here for 4 days whilst I went on a short trip away. When I came back my car was not where I left it, it had been moved to the back of the car park tightly parked in between cars so we didn't notice the damage until we actually drove off the premises. As I drove down the road could hear a awful noise coming from the drivers side wheel we stopped the car got out and checked to then find the suspension was completely snapped, the spring behind wheel snapped, the drivers side skirt was completely snapped off, my alloys was wrecked massive chunks taking out of them, and my bonnet you can see all the clips showing and dirty hand marks all over it where they have tried putting it back together. Phoned them straight away from the side of the road, every person we spoke to have attitude of pigs... they didn't wanna know kept slamming phone down on us and telling us to email because the owners are away !!! Emailing them didn't get us anywhere either. My mechanic have confirmed all of this didn't happen to my car by just being moved it has been screwed!! I haven't long had my car all revamped, body kit, sprayed ect it was like a brand new car. I'm absolutely devastated. All been logged with Avon and Summerset police they was gob smacked with the amount of bad reviews and the damages done to other people's cars not just mine. Please everyone Log it with the police so they can do a investigation into these crooks and not be able to get away with this any longer !!!!!

Arrived and told where to park by friendly receptionist..also told upon return to ring to let them know we had returned. They had all details of flight # etc. Transported in a new (as yet unliveried mini bus). All good so far.
The actual car park is roughish gravel like surface but apparently vehicles can be moved 4 mile away if necessary.

Upon return we called Oakwood and was told they would be a few minutes. The bus arrived 7-10 mins later. The pick up point was very congested. We made our way to the bus and loaded our luggage as the driver went to look for more passengers. When he got back we were already seated. Two young girls then climbed aboard but were told to get off. The driver was quite abrupt to the point of being rude. The driver then explained that no one boards until their luggage is onboard. Fair enough but driver needs to be trained in customer relations. There was no room for all passengers which meant some had to wait for the bus to return. (Only a 5-10 min journey).
Whilst on the return the driver said there was no eating or drinking on the bus...not even water. He didn't want his new bus to be 'spoiled'. When we got back the driver quickly disappeared...turns out he was at the end of his shift..,maybe that was why he was a little 'shirty'. Anyway we collected our car and went looking for it in the car park. It wasn't there.. no it had been moved to the side of the recption and I hadn't spotted it when I collected the keys..durgh. But there again the receptionist hadn't told me where it was.
Anyway overall the carpark worked but the staff/owners need to work on customer relations. It felt like passengers were just a burden.

I wish I could give lower than a one they don’t even deserve that. Really poor service . Driver dropped us at Bristol Airport and said “ Don’t care if it’s pissing down , you look for us , we don’t look for you ! When we returned collection was worse we waited 40 mins , he kept on saying , it’s on its way . Definitely wouldn’t recommend 😞

Easy to find and drop car off. Efficient and timely drop off to the airport but driver moaned about his job the entire journey. When we landed and we were in the car park, we called the number as instructed and they said to join the queue and the next bus would be there in 10 minutes. There were at least 30 people in front of us and seemingly only one bus running. This would’ve taken ages to get on the bus so we ended up walking. Rude greeting from the woman on the desk on arrival and no help as to where our car had been parked and pitch black ‘car park’ and no lighting at all. Cheaper than airport parking but poor service.

TERRIBLE. DO NOT PARK HERE. RUDE AND AGGRESSIVE STAFF, AND THEY DONT LOOK AFTER YOUR CAR. WORST EXPERIENCE HERE.

Used to be a good service. Last two times we were left waiting at the airport for ages before we got picked up. Also they used to bring the car down to the front by the time you’d landed but now you have to go and find it. Won’t be using any more.

We thought that this would be a saving grace since airport parking is so expensive. We were wrong. We arrived at the terminal and promptly called them as instructed to let them know we were back. I was greeted with an unpleasant response and after asking when the mini bus was coming. The man said something unclear and then immediately hung up. The bus eventually came and when we got back to pick up the keys, they were all disconnected with the message ‘a key may be missing’. Indeed it was missing. Took us a while to find the car, after ten hours of travelling, arriving in the dark and carrying luggage around, of course it’s going to be an effort. Would not recommend.

Don't like being lied to for a start told my car had been washed. 3 separate days car was moved also on A38 is a 40mph not 49 mph bad manners not helpful plus when called to ask why my car was on the move they could answer only to it's moved to another compound it states on website does not say anything about car washing either I will try to up load pics

Used several times before no issues. Back to their site at 3am after a flight an no lighting at all. Could see the car was full of mud but half expected it. What I did not expect was for the drivers seat, A pillar, internal door card and part of the passenger seat as well as the mats to be absolutely caked in mud.
We drove straight to our hotel in Avonmouth and emailed regarding it straight away. Guess what no reply to date.
It looks like i am not the only one too, looks as if some idiot who parks them thinks he's Colin Mccrae with the windows open.
Won't use this Shower of Sh** again. VERY UNPROFESSIOANAL.