Oakwoodparking Anmeldelser 

Truly awful, recommended to me by my local travel agent. The drop off and transfer to the airport were both great. However the issues were when I returned from my holiday. I phoned to let someone know that my plane had landed and I was waiting to be collected. Eventually after waiting 15 mins in the rain 2 minibuses arrived as there were other customers waiting to be collected. I arrived back to the site collected my keys from a very stroppy member of staff and was told that my car was someone where near to where I was dropped off. It was 11.20pm and raining, the lighting at the site was insufficient, myself and other customers couldn't locate our vehicles it was very poorly organised. Eventually a member of staff could my car, by this time I was annoyed and my poor daughter wet having had to look after our luggage in the rain while I tried to find my car.

Suffice to say that I will never use Oakwood Airport Parking Bristol ever again it was an awful experience. AVOID AT ALL COSTS!!!!!

Absolutely wonderful experience.
Beats any other park & fly iv ever organised.
So easy. Quick & professional.
Pride within budget, easy to locate, and car waiting for me of arrival.
Buses were available and very easy to transport us.
Had to wait for. 2nd bus as 1st was full. The 2nd bus within seconds of the first leaving both on arrival & departure.
No messing about. The location is about 4 mins from
the airport , very close.
Wil definitely recommend & will definitely use again.
Brilliant 5* easy!

Do not leave any thing worth stealing, as they will take it, we left a purse in the glove box , luckily there was nothing in the purse , as we had taken anything that was of use out, unfortunately due to tiredness we forgot to check glove box, and didnt notice till we got home. Will never use these again

My parents arrived back at Bristol Airport today, to a 40 minute wait for the minibus. Due to the number of passengers waiting they were advised to either wait for the next bus (another thirty minutes) or walk..
Upon returning to reception at the car park, a very unhelpful lady denied any sort of compensation for this inconvenience. The staff accepted no responsibility for the lack of coordination on their end & we’re happy to see my parents leave unhappy.

I spoke with the manager to try to resolve the issue, who raised her voice and it was her way or no way, I find it hard to believe how someone with this sort of customer service experience can run a car park. The driver did speak politely over the phone, a lot better than the lady.

Disgusting arrived in airport for return shuttle approx 30 people trying to get on 1 bus had to walk and carry cases back to oakwood carpark 40 minute waiting for bus then 30 minute hike on dangerous roads , to get to the office and be told the shuttle is complimentary SO IT SHOULD BE CALLED PARK AND WALK !!!! DRIVER AT AIRPORT SAID HIS COLLEAGUE HAD LEFT HIM ON HIS OWN yet back at the car park hey presto 3 buses ? Absolute rubbish experience don't go there 0 stars liars

My family have used Oakwood many times over the years and I've always found them to be very helpful and accommodating (even when I have caused my own problems). The check-in is easy, the shuttle bus to the airport is always quick and easy to use and the pick-up on our return is always punctual. I won't be using any other parking service.

Shocking system , no organisation, free for all as people push past and get on bus , half our party had to wait for next bus , no one in office seemed to care so will never use again

Absolute crap… pay an extra few pounds & park at airport.
Muddy filthy car park, dirty old mini bus for transfer, free for all, a fight of the fittest to get in for the slow transfer.
Upon return (mid afternoon on a Thursday) left stranded at airport, no return transfer, mobile number said no minibuses, ring office, office didn’t answer at first, then said they’d send a car, waited 30 minutes, nothing zilch….. no answer on either phone.
Had to walk back, through wet, muddy, roads & foot paths in the busy A road.
Cases filthy & damaged,
Car was dirty upon return.
No apology just a shrug of shoulders, and we weren’t the only ones complaining that day!
Lesson learnt, never again…….

Just returned from benidorm my dash camera was disconnected and the car had done 39 extra miles when asked about it they said they would look into it never got back to me so I phoned again this time they just didn't want to know if using them write down the mileage and show them that you have not using them again

Phoned three times. Patronising replies. Waited ages. I won't be using again

Returned to find my car caked in mud inside and out, extensive damage to the front bumper, several deep scratches that have totally taken the paint off, Oakwood denying they damaged my car! I left my car clean with no damage, came home to a car that looks like its been on a rally.
This company needs to be closed down, no regard for other peoples property. AVOID.
I will be reporting them to trading standards, I've also contacted The Sun as they are doing an article on bad Airport Parking companies.

Have used Oakwood a number of times and was aware that they parked the car elsewhere. few disappointments this time, first was they were short of drivers and we had to wait for one to do the drop off and return, normally be 20 mins but was nearer 30 as the airport was busy, this put us behind and needed to purchase fast track to get us ahead. Second issue was when collected the car I noticed several stone marks on the windscreen which the washer would not remove, (possibly sandstone chippings, along with same colour dirty boot marks on the floor) also when we got home noticed stone chips on the bonnet, that 100% wasn't there prior. Annoying as I only just bought the car. I appreciate you take the risk. Also upon collection from the airport the driver just stood there and watched while my 82 year old father in law loaded his suitcase, the staff clearly don't want to be there. Shame. Won't ever use again.

The transfer on departure was very quick and smooth. On the way home, the phone number we were told to phone gave an automated message. We waited for 15 mins, no sign of a minibus, no communication. We decided to walk, which took 20 mins. Got to the car park, was given keys and told where car was. It wasn't easy finding our car because it was blocked in, so we had to find someone to remove the car in front before we could leave.

I returned the car with a clean interior. When I returned, there was mud on the rugs. There is a smell of cigarettes.

It is very poor service,im not recomend to anyone, they don'tpick you up from airport,you will walk from airport to carpark when you get tired of waiting after an hour!

What an awful experience! On arrival no help with lifting cases, my husband has health issues. The parking seemed haphazard. On return we had to wait for 20 mins in the cold, to be met by the most miserable man who has obviously never heard of customer service( none of them have!). Another passenger had to open the door of the van for us, again left to lift out our own luggage while he stood there. Collecting the keys from reception was no better, young lady with no smile, please or thank you who told us our car would be on the right or the left????
Another car double parked in front so had to get that moved. The drivers footwell of the car was covered in mud. I could go on. To save £20 odd pounds on Silver zone? Don’t do it!! Avoid this company like the plague.

EDIT: Have now received telephone call from Oakwood Parking who apologised and have kindly rectified the issue. Thank you Oakwood.
........

First time using Oakwood, never again though. Transfers to and from airport were OK. Main concern was the state of car when we got back. Appreciate there had been a lot rain but the door and seat on passenger side were left covered in mud splatters. Mud all up the side of inside of door, all over side of seat and footprints on floor. Looked like door had been left open and had been driven through puddles in car park or field. Didn't really notice extent of mess until we got home. Have sent email and photos for explanation, but like others have reported, they never respond. Next time, will pay extra and go back to Silver parking.

Avoid this parking miles away. Drivers make car accidents with your cars and then runaway from accident place. Then they trying to say it’s wasn’t his fault ..like it was in our situation , driver was driving from another car park just down on a road- straight to the my van side and wheel, I tried to stop him , but hi jumped to the car and runaway. If you are car owner with number BL17NPE contact me to make clime against this car park owner who trying cover this little bold man who was actually driving your vehicle.

Shame on you Oakwood car park owner , I would never use your car park and will try spread information as much I can.

Had to cancel holiday due to ill health, don't answer the phone or respond to emails £80 now out of pocket. Avoid

Very easy to park and get to airport.
Unfortunately when I left I took photo of speedometer and reset B to zero, (duel readings A&B). Left it on A and when we returned I checked B and the car had done 43.6 miles!! Website says 4 miles to other parking so should have been around 8. The dash cam on the windscreen had also been unplugged obviously so it didn’t record. I have written to them at my disappointment but no reply! If you use them when you park make sure you take photos of the mileage don’t leave things in there you don’t want to be rifled through. Possibly take video of exterior too as they obviously don’t care about what their staff do with customers cars! 😡