I am not used to this level of customer service. I had a major brainfart during my ordering of accessories. I had ordered the same size insole, forgetting that of course you would want to size dow... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great customer service! Thanks particulary to Lee who works saturday and sunday to search an order lost becuse I had write a bad mail adress. Mille merci à Lee qui a travalle samedi et dimanche pour r... Vis mer
The original Dr Marten boots , English made with real leather , proper Oxblood colour and 11high eyelets. If you lived through the 70s this was the boot you wanted , Madness concert , New boots and C... Vis mer
I have 1 pair 10 eye oxboold ST grip fast and 1 pair black greasy Urban Hiker. Both are great! Recently read the Co history which is a fasenting story. 51 years old and as a kid age 10ish I s... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The official online store for Solovair and NPS shoes and boots. All our footwear is 100% made in Northamptonshire, England. Worldwide shipping!
Kontaktopplysninger
17 South Street, NN29 7RY, WOLLASTON, Storbritannia
- 01933664207
- customer.services@nps-shoes.com
- www.nps-solovair.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Navy Rub-Off 8 Eye Derby Boot
Love at first sight! Beautiful boots, lovely feel and super interesting look with the rub-off effect. Really nice blue/black contrast. I've never been bothered about nice footwear, but in my mid-life-crisis I want a bit of colour around me! Honestly, really, really happy with this purchase, and I'm already eyeing-up the flame rub-offs.
I had originally bought some DM rub-offs on Amazon, and they were appalling - I didn't even try them on - sent them back the same day.
So glad to have found Solovair available in Europe. I bought these online on the Friday, and they arrived on the Monday. I usually take a size UK 11 / EU 46 and they were a little small, but the exchange process was very easy and fast - I exchanged for an 11.5 which fit perfectly. Within just a week the replacements were delivered and I was very happy that there was no postage charge for either way.
This company has their processes running like clockwork, which is an added plus - to be honest though, if the aftersales were poor, I would still be a very happy customer, because the quality of the boots is something very, very special.
Excellent quality, excellent service and I will be a customer for life. This company does things "the British way" and should be proud of delivering excellence.
Great brand and amazing quality
Great brand with amazing customer support, reliable delivery. Ordered one pair for myself and one pair for my partner (which I initially had to return due to sizing issues - replacement arrived promptly and perfect size). Very good quality of products and responsive team.
Factory seconds- cant see the fault
I bought a pair of Solovair factory seconds in February 2025 as my existing daily wear boots from another British company are requiring stitching and restoration after just over a year (wont name them!).
The boots were approx. 1/2 price and I was expecting something cosmetically obvious to be wrong with them. However, I simply cannot find where the fault is as they look flawless. They have proven in the last month to be excellent quality and extremely well made. more flexible soles than DM and better finishing. I will definitely be buying more from them.
The best boots
The best boots, pricey but for a good reason: made in UK, from quality materials, they can be re-soled, and can last a lifetime ! (Unlike the "yellow" competitor)
Got myself a brand new pair of steel toe Derby boots, love them.
Don't use peoples worst complaints here to make your decision.
Repeat customer here that hasn't had anything except the highest quality and service. These are real leather products so make sure you take care of them so they don't crack and rub the color off. My first pair are a couple years old of regular use and because I know how to use the care kit even the creases aren't even that bad.
We live in the era where the angry people show up to make sure everyone around them knows they're upset, but the people with excellent experiences don't. I wonder how many people's issue could have been resolved if they tried talking to them before sprinting to complain.
CAN'T WAIT TO ORDER A THIRD PAIR!
Amazing customer care.
Last year the sole on my shoes split. I contacted Solovair to ask if they could fix them. They offer a resole service so I assumed they would if I paid for that service. I provided a picture and they said the sole where it’s heat sealed onto the Goodyear welt had failed.
They gave me their address and told me to send them to them.
They fixed them free of charge and even paid the postage back.
They are an amazing company. The boots are 5 years old now and have been worn a lot. They have lasted so much better than the DM boots I had.
They are a brilliant company with excellent customer care and make a great quality item. I will buy from them again.
Shoes color is peeling off
I bought a pair of rub-off colored shoes last month and the part on the leather at the tongue is falling apart and peeling off. I'd already bought a pair last year and the sole had cracked.
I thought I was buying quality shoes, but I'm really disappointed and you should think twice before ordering because of the poor quality control.

Svar fra NPS Solovair
Comfort and Quality Combined
8 Eye Derby boots are perfect. Comfy, durable and stylish. Highly recommended!
This was my 1st experience and it was…
This was my 1st experience and it was great! I ordered the wrong size and went through the exchange steps. This resulted in real person email contact with Karen. Her communication was very clear and immediate each time I emailed her. She quickly altered my request for a half size change to a full size when I asked. When I inquired about adding a container of cream to my exchange she just threw it in for no charge. She did not wait until receiving my return before shipping out my replacement pair, as is the written policy. I received my exchange in just days to the midwest USA. In the end, I ordered the first pair, exchanged them, and had the new pair on my feet in barely over a week's time. I've been very impressed with the whole experience and very grateful to Karen for such efficient and personal customer service. Thank you!
Simply amazing quality
Simply amazing quality. Right out of the box, you can tell that the leather is far superior that another famous brand, which has crappy, hard-to-break-in leather. On feet, they were nothing short of exceptional, too.
Faulty products and non existent customer service
Got sold a faulty pair with manufacturing defect, which made shoes unusable. No reply from customer service at all. Next time I’ll put my money straight to the bin to save hustle.
Amazing shoes/boots in all sizes.
Absolutely amazing boots in sizes that are actually available in my size. I wear a UK 14, and it has been a nightmare trying to find boots my size. I have been on a competitors mailing list for over 1.5 years, for stock alerts of my size, to which I have heard nothing. Solovair readily stock many different types of boots and shoes in my size, for a good price with good quality.
After some years of wearing Doc Marten…
After some years of wearing Doc Marten boots, and finding lots of issues with them, I decided to switch to Solovair. The boots are extremely well made, look fantastic and are very comfortable. The leather is dyed unlike the awful coating that DM use.
Unfortunately one of my boots has developed a crack in the sole, and after raising the issue with Solovair, they rectified everything immediately with a replacement pair. I cannot fault their customer service and prompt solution they provided. Would highly recommend their products, especially considering the flawless after sales service.
King regards to Alexandre for all you…
King regards to Alexandre for all you do for me to repair my mistake. You re a very good person.
Olivier
Definitely recommend
Great quality shoes, very durable. As a bonus you get remarkable client support and express delivery (at least to Poland), I'm truly impressed.
I have just purchased a pair of…
I have just purchased a pair of solovair ox blood boots . After trying them on I find them very comfortable have had dr martens in the past and find these boots better material but that is just personal preference. Buyers you won't be disappointed
Schlechte Qualität der Schuhe und des Kundenservices
Nach einmonatigem Tragen der Schuhe, löste sich die obere Schicht des Leders. Dabei habe ich die Schuhe höchstes dreimal in der Woche getragen.
Mit meinem Anliegen habe ich mich an die help-Email gewandt und bis heute keine Antwort erhalten.
Mit Beweisbildern habe ich eine Retoure der Schuhe beantragt. Diese wurde genehmigt, obwohl die Schuhe natürlich getragen sind. Ich bin gespannt, ob ich mein Geld tatsächlich zurückbekommen werde.
Disappointed by poor quality construction
I purchased a pair of Dealer Boots in October 2023 and am disappointed that after less than 12 months of moderate wear, the inside of the heel on both shoes has broken down to the extent they are unwearable.
The sole and rest of the upper are in good condition showing they have not been heavily worn.
It is obvious that the problem is the very soft and fragile leather material of the inside of the boot, which is thin and not durable.
I am highly disappointed that a pair of boots that otherwise could do many more years of wear are now unusable.
The website was easy to navigate
The website was easy to navigate, I purchased 11 hole and e hole zipper inserts for my boots. Both are working perfectly 10 stars . Can't wait to make a boot purchase .
Cherry Rub boots (vegan) new boots have just arrived…they are…
My new boots have just arrived…they are so nice.
Fit perfect and look amazing.
I think this will be my new place to buy footwear….
I have Dr Martens, but these feel so much better & the quality is so much better also.
The boots are very well made to a high quality & standard, best of all British made.
Thank you solovair.
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