Neville Johnson Anmeldelser 

The whole experience was exemplary from the initial consultation and design to fitting. The people undertaking the work did it to a very high standard and they were not happy with the handrail so refused to fit it as it wasn’t what they would expect to come out of the workshop. Other companies would have just fit it and waited for a complaint. I was visited by a rep from Neville Johnson to inspect the rail and informed what would happen next. They made the stairs safe for my dog for the interim period I was without spindles which was very caring. The new rail was a much improved standard and the fitter exemplary and detail conscious in completing the job. I would wholeheartedly recommend them for any stair project. Your fitters and staff are a credit to you.

The installation did not get off to a good start - and was re-schedule twice, which was a little annoying, but it was oh so worth the wait!

The installation of our staircase was completed within 4 days (although we were initially told it would be completed within 3 days) – but we are very happy with it. Our fitter (Darius) was very polite, respectful of our home, is an absolute perfectionist, a master at his craft and his workmanship is second to none – and it was an absolute pleasure to meet him.

So much so a perfectionist, that he stayed very late in the day. On day 1 he didn’t leave until 8pm, and days 2, 3 and 4 he stayed until about 7.00pm. I get it that this was down to his pure due diligence (and we felt so sorry for him that he was working so late in the day and then had an hours journey to get home). He worked so hard and we commend him on this. When we arrived home at the end of the day, he didn’t want a cup of tea or coffee, or a drink of any kind, he just wanted to crack on. He was so courteous and even asked our permission to use the toilet. You should be very proud of him! The man deserves a medal! 😊

This is my only negative. We were not informed that the installer could be working so late into the evening, and when we came home from work at the end of the day to find that he was still working away until 7/8pm, this totally messed up our evenings across all four days.

That said - it was totally worth all the inconvenience.

Excellent service throughout the process. The sales person was very professional and knowledgeable which helped us to finalise the design. Customer service kept us informed of progress. Installation was excellent, the carpenter was very skilled with a sharp eye for detail

The design and sales side of things were just brilliant and we were convinced we were getting the right product. We knew it was top of the price range but we expected the very highest service, design, install, care and communication and our expectations were set. It all went wrong when we were handed from design to the person surveying. Rude, harassing and very unprofessional. Complaints were raised and we had to have a replacement person. The Sales and Design person saved the sale for NJ. The install had many issues and it took months to sort out. The installer was very poor resulting with half of the Dressing Room being replaced. He was rude and the standard was very low. The installer is outsourced by NJ. The next person who came in from NJ to try and sort it out was poor and left the place in a mess. He told us that we had nothing to worry about and that the mess was standard. More replacements and they paid for a decorator and repairs after holes were left in the ceiling and walls. The doors were still not correct at this stage after two issues in the factory. After 6 months it was finally sorted. We were due to have a family room done but cancelled the whole job. We found a local installer who completed the work in 4 weeks for a quarter of the price. Eventually our Sales and Design person got the right people involved to rectify all the issues. A very disappointing experience from survey to finally being in a position to use the Dressing Room.

The fitter was on time and was an excellent craftsman the work was out standing and he cleaned up when he had finished and took the old stair case away with him
would recommend the company to anyone who wanted a staircase replacing.

We took quite awhile to choose who to work with on our office renovation. Having chosen NJ, we could not be happier.
From the moment Jennifer, the designer, came to our house and designed the room, we knew we had made the right decision. The level of detail and way Jennifer listened to everything we discussed and wanted, and turned it into our final design, we couldn’t be happier. Our excitement grew when it came to the day of the fit and the workmanship, quality and hard graft that Nigel put in to the fit was superb.
Nigel worked like a machine all day and the quality build that we have in our house now fills us with joy.
From start to finish working with NJ, has been hassle free. So happy we decided to use NJ and would definitely use them again.

Glass and oak balustrade and hand rail.
Everyone involved in this company has been very polite and helpful from the initial phone call to the fitter.
My hall, stairs and landing give the impression of being bigger. It is a lot lighter. We are very happy and friends really like them too. I wouldn't hesitate to recommend this company. They were very professional in all the different stages of our purchase

Experience started well with design and installation going as planned between February and April 2025.

Unfortunately everything since has made a mockery of that initial experience.

Due to a flaw in a number of treads of the new staircase which only became apparent on finishing remedial works were required.

The experience then became a litany of weeks passing with no contact, constantly rearranged or cancelled appointments. Fitters being sent to the wrong address, the wrong materials being sent such that the remedial works (replacement of approx 6 treads) were only completed on Monday. 5 months after the works were supposedly complete.

Particular attention has to be brought to their scheduling and back of house team, who were abrupt, unhelpful and did not on any occasion ensure that previously provided information was recorded in any manner. The amount of times they referenced the wrong works was laughable. The only thing they did in a timely manner was chase money.

If things go well this company may be fine but as for service if they go wrong, they don't know what the word means.

The finished product looks elegant and has certainly had the desired impact to my hall stairs and landing.

The salesman took his time to explain the product and ensure I was happy with my selection.

The designer was efficient - date booked for fitting had to change last minute by Neville’s - life happens, new date was only a couple of days later so not an issues.

Once the job was finished I did expect “some” making good to be required, however the gaps left below the upper newel post are significantly more than I anticipated, at present I have no idea how to address them. I did feel that the fitter was rushing to complete the job and get back on the road as they do seem to travel long distances to jobs.

Having contacted Neville Johnson I am informed that “removing and replacing newel posts, we would expect some surrounding damage such as this”, and then I am referred to the paperwork.

There was nothing during the sales pitch that left me believing that I should expect a gap ranging from 0.5cm to nearly 2cm wide across a distance of 13cm, where the upper newel post was removed, that now requires to be made good.

Thank you for your response - however I have heard nothing from your senior mgmt who are dealing with it as a priority !!!

I love my new staircase which was installed at the end of August . Lee Bosnell was fantastic fitter and the work manship was great , I would
recommend any one to N J staircase.
I am very happy .

THIS COMPANY IS FIRST CLASS FROM THE INITIAL FIRST CONTACT TO THE LAST BIT OF DUST PICKED UP BY JASON THE FITTER.
I HAD A NEW BANNISTER FITTED, AND WAS VERY PLEASED WITH THE COMPLETED PROJECT, MY FITTER JASON WAS VERY PROFESSIONAL AND HAD A EYE FOR DETAIL, AND IS A CREDIT TO THIS COMPANY. ANYONE WHO IS THINKING OF USING NEVILLE JOHNSON WILL HAVE NO WORRIES OF THE QUALITY IN BOTH THE PRODUCT THEY CHOOSE AND THE CUSTOMER SERVICE THAT IS GIVEN.
IT'S NICE TO GIVE CREDIT TO A COMPANY WORTHY OF THAT CREDIT NOWADAYS
THANK YOU
NEVILLE JOHNSON AND JASON !!!!!

I would not recommend Neville Johnson. The staff are friendly and in the end my units look good. However, they are not worth the money. Being a premium product you expect a good service. I was given three days for installation- however the bookers double booked so they had to split the installation team - which meant they weren’t able to complete the job. Not only did this happen but the products supplied were missing shelves and shelves were the wrong size (eg a glass shelf that was half the length it should be). They also delivered the wrong items and tried to install the wrong things without checking the plans (make sure you are checking as they install). Not only this but some of the plans were not possible so I had to accept a different end product. They did complete the installation but I had half installed units for a month. Also the installation manager tried to convince me that as they had part installed I needed to pay the remainder of the money due. When I pushed back and refused he accepted that I didn’t need to pay - so don’t let them convince you otherwise. All in all - a bit of a sub par experience and not worth the money.

Having had an attractive glass bannister installed some years ago we decided to repeat the process on another part of the staircase. As before, we were delighted with both the quality of the product and the skill and efficiency of the installation process. The staircase is the highly visible focal point of the ground floor of our small terrace house so it was important to get it right, and Neville Johnson has certainly succeeded again.

I designed a home-bar with them last year. They went through a thorough design scheme to ensure I was happy with the final design. This included home visits, easy customer service via email and WhatsApp as well as intricate 3D drawings. The install itself was faultless and was all finished within 2 days. Everything is high quality and is the centrepiece of my home. Everyone I dealt with was both friendly and helpful, I’d highly recommend.

I had some accidental damage to a five-year old oak staircase. Neville Johnson AfterCare assisted me. NJ sent a polisher, who used his skills to resolve the issues that I reported. The repair has restored the stairs to the intended appearance. A great experience and excellent customer care. Well done.

Neville Johnson are without a doubt an exceptional company to deal with. I really didn’t know what to expect as I didn’t know anybody who had used them before and I’m quite a perfectionist. The customer service from the beginning was exceptional. I struck lucky with the designer, Sophie, who came to my house within a week of me enquiring and was absolutely amazing with her ideas and design. I ordered that night and it was nothing but a positive experience from there. The installers were also absolutely great, arriving on time, very professional and quick and tidy. My dressing room is the most perfect, well-made and stunning room and is everything and more than I wanted. I’m beyond pleased that I chose Neville Johnson and will definitely use them again in the future. Thank you Sophie and Neville Johnson!

Great product and service.

The quality of the product and craftmanship cannot be faulted.

Our fitter, Lee Boswell did an amazing job of fitting the staircase and we would gladly have him in our home again.

From start to finish a brilliant experience. Our designer Sophie was exceptional in helping us realise the bespoke bookcase design with her own suggestions for materials and colours. Once agreed the installation was seamless in both the planning and execution. We couldn't be happier with the results. A final nod to the costs which were far less than anticipated when dealing with the company that has delivered such a quality service. We will be looking to use Neville Johnson in the future for some other projects.

Don’t use Neville Johnson unless you like poor initial planning with a designer who is distracted with “other jobs”, delays, and poor communication that includes responses like “We don’t know”. They pretend to be bespoke and elevated but they are really IKEA, and even then some impersonal operator at IKEA is still better at customer service than Neville Johnson. Not worth the money. Wish we had gone with another installer.

This is the second time we’ve used Neville Johnson. This time for fitted bedroom furniture.
The designer Marty was particularly good and very patient! As were the fitters.
I’m very happy with the finished job and all my clothes have fitted in perfectly.
Wouldn’t hesitate to use again!