Neville Johnson Anmeldelser 

We have NJ refitting our home office and doing some shelving in our bedroom. The planning and surveying processes were very good and professional. The fitting of the office furniture was great, and the fitter was very professional. However, the second day of fitting, when the bedroom work was to be done, the fitter could not proceed as the materials had been made up incorrectly and not in line with the surveyor's instructions. This was on October 22nd. The fitter said that we would be a priority as they had got things wrong and we would hear straight away. I waited a few days and heard nothing so called customer services and they knew nothing of the problem. A few days later they came back with a date of 19th November (not much of a priority then). Late on 18th November, after we had done all the furniture moving again and clearing, we had a call to say that they could not come the following day after all. No explanation, but I suspect they had realised that they had done the preparation of materials wrongly again. We had our decorator starting the following day and couldn't put him off as we'd put him off once already. NJ offered another delivery time while the decorator was here, but we could not have that as the decorator needed to finish. So they offered today, 1st December. So we moved furniture and cleared things again yesterday. This morning we had another call to say the fitter has phoned in sick and can't come. We are beyond annoyed and can barely describe just how much our expectations have not been exceeded, as they promise in all their publicity.

There seems to be a mixed bag of very good reviews and very bad reviews so I’m not going to say either way whether you should or shouldn’t used Neville Johnson to do your work so this is based on my experience. I live in a small terrace house on a public road and don’t have a lot of space in my back yard.
So knowing that did Neville Johnson sell me a dream stair case which possibly unknown to the salesman could not be fitted due to their own H&S and risk assessment policies or was it just ignorance on their understanding of the company’s H&S installation policy?
Did a surveyor for Neville Johnson measure for this dream stair case and come up with a design and sign off on that design possibly not knowing that the installation team would not be able to fit it due to their H&S and risk assessment policies?
Did the fitter from Neville Johnson who was pulled form another job because they had messed me about on that installation date know when he got there he was not going to fit this dream stair case due to their H&S company’s H&S and risk assessment policies?
All I know is I lost 2 days holiday preparing for this installation, I have no stair carpet as you are told to remove it before they start work and foolishly I removed some of the stair case I I thought it would speed up the installation so now I only have partial stairs and having to pick up the pieces of this utter shambles and stress this has caused to me and my family.
At the moment I haven’t decided if this is just incompetence and ignorance of their own SOPs,or are they just chasing the sale. Either way its doesn’t look very good so if you are going to use them make sure you ask those questions so you don’t end up in the situation that I find myself in currently and having to go through this process again!
They only got an extra star due to the quick refund which says everything.

Our designer (Sanya) really listened to what we were hoping to achieve and was happy to pick up on queries we had. We had a specific colour which was matched perfectly and wood finishes which had to tie in.
On the day of fitting our installer turned up on time and worked hard to deliver in a timely manner and kept everything clean from dust etc There was a hiccup on delivery but the NJ team ensured overnight delivery.
The install is perfect, better than we anticipated and very good quality.
We would 10/10 recommend this company !

The designer arrived enthusiastic and spent a considerable amount of time discussing ideas and taking measurements, promising a design and quote within a specific timeframe. After that, I heard absolutely nothing—no design, no quote, and not even a basic acknowledgement or update. This level of disregard for a customer’s time is completely unprofessional. If this is how they handle potential clients, I would strongly recommend avoiding this company altogether. I have since given another company my business. Neville Johnson have lost out on an order worth in excess of £10,000.

From my initial contact with the company to the end I have received excellent customer service
Design salesman very informative about the products available to us, no pushing of more expensive product listened to what we wanted and advised accordingly
Survey department who made sure everything would fit according to to our design and kept us updated with slight changes that need to be made to the design and that we were happy
The fitting I would like to give a massive thank you to Lee Boswell who was a polite professional and extremely tidy, he also went above and beyond one post was slight bowed when he went to fit, so he contacted the company and a new one was supplied the next morning, it did mean the job of fitting ran over the time they said it would take.i am glad he was such a perfectionist and did not just fit the bowed one, as it would have drove my husband mad every time he looked at it

If I could give this company ZERO stars I would. Do not recommend.

Lee Boswell was my staircase fitter. He arrived on time, was very friendly and extremely professional. The work was completed to a very high standard, and each evening he left my home clean and tidy.
I’m delighted with my new staircase and highly recommend Neville Johnson.

The lady who came to design a home office for me was extremely helpful and worked hard to include a particular feature which was important to me. She gave advice on colour, door style and how much cupboard space I would need for books, files etc.
The person who came to install the furniture worked extremely hard and did a really good job.

The whole process from start to finish was first class. The end result is fabulous. Thank you to all involved, who have been very efficient in every aspect and have kept me updated at every stage with the creation of my new staircase.

From initial survey to completion of instillation everything went very well.

Excellent professional service at all stages. Very impressed with the skill and speed of the installers, and delighted with our beautiful staircase.

The stairs and cupboard are great but there is a final piece of remedial work to be done. This has been booked 4 times and they have failed to arrive each time. It seems to be down to me to ring them and ask why they haven't arrived. I wish I hadn't paid them until the work was absolutely complete

We had a glass balustrades and natural oak staircase installed on 21st and 22nd October 2025. Absolutely delighted from start to finish. Superb craftsmanship and an excellent installation by Lee Boswell. So much more natural light through the hall, stairs and landing. Highly recommended

Our media unit exceeded expectations; everyone, from designer to fitter, did an excellent job
Thank you so much.

Excellent service from start to end Fitters were first class punctual, efficient, tidy. Most impressed
Result was worth the money We are delighted

As a family we decided to buy a new house and renovate. We have a generous hallway and I wanted that wow factor on entering the house by installing a new staircase. I decided on Neville Johnson for several reasons, from beginning to completion everyone was very professional, and approachable.
No pushy sales and they delivered just as promised. Communication throughout was excellent and even after sales is perfect. So did I get my Wow factor I most certainly did. Highly crafted materials and finish that sparkles so well done Neville Johnson.

My experience with Neville Johnson was excellent from the initial visit to the installation. The process was supportive with helpful communication at all stages. The fitter was excellent. Very experienced, diligent, skilled and gave attention to detail. He kept me updated throughout the process. I'm delighted with the finish and it's made a huge impact to my hallway. Would highly recommend.

We recently had a staircase fitted by Neville Johnson. Very professional, made to measure, and fitted in a single day. This final result is stunning . The finished staircase has completely transformed our stairs/landing — throughly recommended!

Very poor service and substandard workmanship from Neville Johnson. The shelving and cupboard system installed in my home is badly put together - shelves are uneven, there are visible gaps, and the cupboard handles are misaligned by up to half a centimetre. A basic spirit level shows just how off everything is.

Even worse, their team caused damage to my brand new Quick-Step wooden floor and outdoor balcony decking, despite protective coverings being provided and advised to use. They also left stains and marks on the shelves from drilling - just completely careless.

I raised all of this with the company, but have received no meaningful response other than that they’re sorry this happened - again, careless.
The installation manager simply doesn’t respond to repeated attempts to get in touch and requests as to how this will be solved and compensated for. The lack of accountability is shocking for a company that markets itself as premium.

I would strongly advise others to think twice before hiring Neville Johnson. My experience has been frustrating, costly, and just outright far below expectations.

Our fitter Lee Boswell had a long journey and hit some delays. Once he arrived everything went very smoothly. I would describe Lee as exceptionally efficient, very professional and polite. Having spoken to him about his schedule he certainly covers a lot of miles for NJ so to do all that travel and deliver the quality he did is very impressive.