Neville Johnson Anmeldelser 

The design, planning and fit experience were exceptional. I am even happier with the quality and workmanship involved than expected. The design phase was relaxed and the designed listened to my needs and offered options and examples. The fit phase was second to none it terms of quality, time and cleanliness during and after. Overall a very happy customer.

We replaced our 35 year old white staircase with a Neville Johnson light oak one. It’s transformed our hall and is very welcoming.

There was no hard sell and the designer had some great ideas. The surveyor was very thorough and as a result, the staircase fits perfectly.

We decided to clad the ‘string’ (the bit that runs up the side of the staircase with no spindles) as the wooden one would have looked scruffy. It looks great although I was a bit disappointed that it wasn’t made of wood too.

The fitter did a fantastic job despite the horrendous weather.

It wasn’t cheap but the quality makes it well worth the money.

As a stickler for detail, I must say that I couldn’t find fault in our new stairs
Expertly fitted and exceptional quality
Beautiful addition to our home

This is my experience - Despite paying a premium, Neville Johnson displays a level of arrogance that made me feel like as a customer, I was an annoying inconvenience. With the exception of the installer, at every touch point they made us regret we ever chose them. They did not communicate with us when they said they would, they did not deliver when they said they would, they did not even communicate requirements between themselves like suitable and unsuitable installation dates. They ignored us when they were in the wrong so they avoid the conversation rather than being open, honest and apologetic. They sent us a final invoice reminder before a job was even finished. Our requirement was additional furniture extending something installed by a former owner through them so we had no choice. When you have this kind of money to spend choose wisely and a company that treats you with honesty, respect and professionalism.

UPDATE - You will see the note below saying the complaint was being reviewed as a priority. 2 months on - no feedback whatsoever. I think they meant as a "low priority".

The initial visit by the designer was very helpful with ideas to lighten my dark hallway and wood samples to view. The design drawings that followed were very visual and detailed with full explanation of the construction process. The light oak wood that I chose was immaculately finished and finally the fitter was a master craftsman, so precise and careful. I am delighted with the outcome.

High quality finish.

This company markets itself as luxury and top of the line.
Honestly - this could not be further from the truth.
To be fair, the end product looks stunning. However the quality is mediocre (they use chipboard, rather than sturdier wood such as laminated) and I have my doubts as to how well will it hold the test of time. We'll see in a few years.
What was absolutely terrible is the service. Multiple cancellations and delays by the surveyors and the fitters (each time with less than 24 hours notice, and after I already took a day off from work). Poor communication by the back office. The "point person" in their back office bombarding me of email reminders to pay the second (and larger) instalment, when we still did not finalise the project with the designer. A surveyor who repeatedly said we could not make a shelf of a certain depth because they have a standard size, and could not explain why they couldn't make it bespoke (isn't bespoke furniture the whole point of this company?).
Given the not-exactly-cheap price tag, and their marketing as a luxury company providing a luxury product, this is not what you would expect.
My suggestion - don't fall for the very good marketing. Stay away and go for another company.

Still waiting after two weeks for my brochure requested through the post. Ordered through another company now. Will certainly not be wasting my time with this company. Such a shame.

5 stars for the end staircase and skilled professionals, 2 stars for a poor process and unnecessarily poor communication which took the shine off the joy of an expensive purchase.

It all started well. The designer was great, listened to what I wanted and showed me an image that fitted and recommended the right finish to suit our current decor. The fitting was booked in (although I had to chase), the surveyor came out who was also very professional. We had carpet fitters round to remove the carpet then 2 days before fitting was due had a call to say they had to change the installation date as it hadn’t been painted! So I had to move the carpet fitting and we had a bare staircase for 10 days.

The installation was booked for 2 days but was done in half a day (surely their planning system could work this out?!), was pretty smooth and the fitter did a good job bar spilling glue on the handrail and on my coats and floor where no worksheet had been laid and damaging part of the ceiling that we were told we needed to fix as decoration.

However, I noticed that the handrail wasn’t fully stained and that most of the sides were a lighter colour. I asked the fitter if the polisher (you get a polisher after to fill in holes) would sort out the stain. He wasn’t sure so after he’d gone I immediately rang customer services. The guy I spoke to was very helpful and I sent him photos and he said he’d logged them onto the system and informed the Installation Manager. Then he contacted me again to say the polisher would sort out the staining issue. Fine.

The date booked in for the polisher was a month after the installation!! So you get a new staircase but it’s not finished until a month after! I said I wasn’t happy to wait to get the issues fixed and they changed the date to 2 weeks after.

When the polisher came out he knew nothing of the issues! He thought he was just there to fill in the holes. He asked if we’d been given a pot of the stain he could use. We hadn’t but should have been apparently. Luckily he had a pot of the right colour with him but it recently changed names.

The polisher did an excellent job and the staircase now looks great. He said he used to come out at installation but now it gets booked in after and herein is where Neville Johnson’s “luxury” portrayal of themselves lets them down. It’s not acceptable to wait several weeks to finish the staircase. When a customer has logged an issue make sure the person who can fix it knows about it!! And maybe do a quality check before it’s installed to make sure it’s stained correctly!

From the quote to the installation and aftercare, they were professional, did what they said they would and turned up on time.

Very happy with the quality and fitting of product although quite pricey suited our needs at the time.

Only slight criticism is that there was finishing works due to removal of old banister, which we were made aware would not be made good by fitters However this adds extra cost as we aren't able to correct on own and had to get professional in, which all adds to the overall cost.

The installation of our Neville Johnson stairs was delayed by a day due to an over-run with the prior client. The delay was understandable but the parts were delivered on time and the installer turned up at 8:00 on day 2 of our scheduled install. Remarkably he managed to complete the stairs in one day. He did an excellent job and the stairs look brilliant. We’re very happy with the quality and appearance of our new stairs and the professionalism of the installer.

We had a custom bookcase built for our home office, and couldn't be happier with the finished result. It's very well built, and looks great. The communication between the initial survey and the install could have been slightly better, I felt I had to chase at several points to get replies. Having said that it was in the run up to the end of the year, so I imagine everyone was rushing to get things done before Christmas. Overall I would definitely recommend them if you need a custom bit of furniture for your house.

From the initial enquiry to the competed renovation of our beautiful stair case first class service. Company always on hand to speak to. Nothing to much trouble for the whole team. Questions answered quickly and very informative. I would recommend the company to friends and family without hesitation. Thankyou Neville Johnson for giving us our dream staircase.

Everything went smoothly.
Everyone from the company was helpful. The furniture is superb.

Good, regular communication between placing the order and installation of the staircase renovation. Professional and friendly sales team, surveyor and installer. The end result is as stunning as in the brochure. Very pleased.

From the start the project was managed brilliantly. The designer was very careful to take account of what we needed from the new room layout and produced a solution that is first class.

the quality of the units is excellent and the fitter was fantastic leaving the room in a spotless condition, all debris and rubbish removed.

Aftercare has been good too - a couple of minor snagging points were dealt with promptly and without question.

Great service. No nonsense. The team managed the project brilliantly. Cleaned up after the installation and did a perfect job. The new staircase looks great.

Neville Johnson replaced our entire staircase which was in need of an update from the 1970s original. We are incredibly happy with the end result which looks as good as it does in their brochures. They have been an absolute pleasure to deal with from initial contact through sales, design, fitting and snagging (nothing major, just stuff that happens) and resolution of those snags. Everyone has been really nice to deal with and the 2 fitters we have seen were really nice and great craftsmen.

I would thoroughly recommend them to anyone looking to do something similar.

Our experience with Neville Johnson has been extremely disappointing. They market themselves as a premium provider with a price point to match but the service we received falls dramatically short. The only parts of the process that met expectations were the design stage and the survey, both of which were handled efficiently and professionally. Unfortunately, everything collapsed the moment installation began.

What was supposed to be a two-day installation has turned into a six-week (and counting) ordeal. The installation started on 15th October and, as of 4th December, remains incomplete.
From day one of the install, critical components were missing, items were manufactured incorrectly, and repeated remedial inspections exposed serious quality-control failures. Despite constant reassurances, we have faced cancelled visits, incorrect deliveries, further missing materials, and long stretches with no progress at all.

The disruption has been enormous. There has been constant dust and mess from onsite cutting even after I specifically asked for all cutting to be done downstairs, I still found the fitters upstairs using their electric saw at one point (for a minor adjustment). We have had to repeatedly move personal belongings in and out of the rooms because the work is never finished when promised. The ongoing delays have kept our home in a constant state of upheaval.

Fitters frequently arrived without the correct items and could do little more than highlight yet more missing parts. Damage caused by earlier installers only became obvious once the lighting was added later. We’ve had to chase for updates at every stage, often receiving unclear or contradictory information.
For a company claiming to offer a premium, stress-free service and charging accordingly the experience has been anything but premium. It has been slow, disorganised, messy and incredibly frustrating.

We still have an incomplete installation and no confidence in their ability to deliver what was promised. Based on our experience, I cannot recommend them and strongly advise others to think twice before committing.

Edited to add - all the fitters who have come to the house have been extremely polite, professional, friendly and hardworking. Their lack of progress has been more down to mismanagement at planning and operational stage rather than through any fault of their own.

The finished product is exquisite, the quality from start to finish is exceptional.
Lee Boswell fitted our staircase and he was a pleasure to have in our home. Very friendly and professional. Lee made sure to explain options thoroughly and gave his professional advice to what would look best.
Lee was here every morning on the dot and worked diligently all day.
We are super impressed by the quality.