Nationwide Cleaning Services Anmeldelser 

Terrible service. Didn't clean the house properly. Left an entire room uncleaned and yet charged extortionate amounts.

I would strongly advise you avoid this company!

Disgraceful company

I had my oven cleaned on monday 15th February 2021. I was very impressed with Dan. He arrived on time, very polite and helpful. He made.abrilliant job cleaning my oven. The price was brilliant. I would certainly have no problem recommending Dan and this company.

Don't go anywhere near this company. There are two people, Jon and Darren (Darren Timon?) who answer the phone, however not to complaints, then you don't get any response whatsoever to calls, letters or emails. DO NOT PAY ANY MONEY IN ADVANCE. For half day's DEEP cleaning, two people turned up, stayed for two hours and apart from soaking floors (when they left), have no idea what they did during this time. I have photos to prove lack of cleaning and hygiene. This was in March and my research indicates that Darren sets up various companies which he then liquidates. The name "Aroma" features in several of these. NCS is shown as liquidated on 20 June 2020, however according to the website it is still trading. Website is a sham, I have contacted the so called "commercial clients" and none of them use this company. I was hoping to pursue my claim, for return of deposit, via the courts, however this is now unlikely due to their insolvency. Darren and Jon should be ashamed of themselves for telling lies ripping off people. I would give them nil stars if I could.

NCS agreed to DEEP CLEAN the used 2 bedroom static caravan, we bought in October 2019, for £295. The cleaners turned up 2 hours late and only stayed for 2 hours. The standard of cleaning was extremely poor, with the remains of dead flies, dust, grime and grease on many untouched surfaces. We sent over 20 pictures of the deficiencies to NCS immediately afterward and had a number of telephone conversations with them. They promised to agree a refund. No offer ever came. They then stopped replying to any of our letters or emails. In the end we took court action against NCS and were awarded judgement for a full refund and costs. This was 3 months ago and we still have not received anything from NCS. This is not a company that we could ever recommend to anyone.

Shameful display of how not to run a cleaning business. Paid upfront (alarm bells should have rung) for end of tenancy clean. To be fair they did the carpets adequately, but their "floor to ceiling clean" left everything else to be desired. The crew didn't seem able to see what needed cleaning, and where they had actually done something ie wiped the kitchen cupboard fronts they had stopped when they couldn't reach higher than 6ft.
Also unable to follow simple instructions like "post the keys through the letterbox when finished if I cant get back at lunch" - instead they left the keys with a neighbour who works nights.
To be honest I would have probably done a better job by not hiring these "professionals"

Their back office function is also lamentable, having raised the problem with the clean with them, Jon, an affable but essentially less than useful person advised to send pictures to a number on whatsapp. (Alarm bells again...)
I sent through 44 (that's FORTY FOUR) pictures evidencing the awful quality of their efforts. And it took considerable time to get any response. But not from the number they were sent to, I had to chase and chase Jon the Affable to get any commitment to a refund. And it took the mention of going via chargeback with my card issue before action was hinted at.

So I was offered a 50% refund. But like I said the carpets were adequate so thought I'd split the difference. This was agreed and promised on 12th March'20 to be paid by Finance on the run of the 13th.

Nothing happened on the 13th.

Jon the Affable escalated and sent a memo for me on the monday......Nothing.
So I ended up chasing Jon many times and being for want of a better word, fobbed off, because he could only do so much with Finance. Eventually promised payment on Friday 20th.

Nothing happened on Friday 20th.

So I called Jon again monday 23rd, told he would chase Finance. Nothing happened.

Finally got through to a guy today who actually did something, not as affable as Jon the Affable but it's the results that count. I got my refund. And I learned my lesson.

So the moral of the story....? Go somewhere else.

I booked NCS having reviewed the testimonials on their website and checking trustpilot.
I had good conversations with Darren who explained their processes and given the house we have just bought needed a thorough deep clean - including a cooker/oven that looked as if condemning it would be kinder - instructed them to clean the house, oven and carpets. I was brutally honest with them how filthy it was.
Jon was very helpful processing payments and did not chase for the final balance which I paid promptly when the job was finished.
An excellent (and brave) team of Gareth, Matt and Anna turned up promptly as arranged and proceeded to turn a filthy house into something habitable.
They did not stop for over 7.5 hours.
We cannot believe how clean they got the oven! We keep staring at it in disbelief.
I would recommend this company.
Unfortunately we all complain when something goes wrong but rarely take the time to praise when expectations are exceeded.
Give them a chance - be honest about the amount of cleaning required and all should be well.

Absolutely shocking in every way....over priced, aggressive customer service & 8 hours to clean 3 small empty bedrooms & 2 bathrooms.....£300!! My tenant had to spend another 8 hours cleaning before she could move in.
STAY WELL CLEAR OF THIS SO CALLED COMPANY

They demanded £395 up front for a deep clean. They did not show up. We booked in September 2019.
We have received a full refund now. I recommend you stay far away from Lee.

DO NOT USE. I repeat DO NOT USE.
DO NOT MAKE THE FULL PAYMENT UPFRONT BECAUSE THE CLEANER CAN REFUSE TO CLEAN CERTAIN AREAS.
Any one / company that requests for full payment before the job has begun should raise flags. I did not even see the reviews before ringing them up, it was my husband who alerted me of them on Wednesday morning.
I rang the office on Monday after seeing the company name come up on my search in CheckaTrade for an End of Tenancy Cleaning job on Wednesday. I assumed that any company listed on that website should be professional. He said he would confirm the time the cleaners would be arriving by Tuesday but the only call I received was to confirm my email address for sending the invoice to. I didn’t get the chance to review it until Wednesday Morning and replied asking for a time. I received a call from the cleaner around 8.30am and rushed off to open the apartment. Only one person turned up and when I asked how he would cope with a 3 bed flat with living room, kitchen and bathroom, he said the other person called in sick but he would get on with it and call for extra hands if he needed it. I received a call from Darren in the office later in the day demanding for full payment and asked if I would like to pay by credit or debit card. I said I wasn’t comfortable giving my card details over the phone and would prefer to pay online or via bank transfer. He said he felt insulted that I will refuse to make payment over the phone and knew something was off with me when I ignored his email. His staff had spent over 5 hours cleaning and they cancelled other jobs for mine. I said I will only pay half and pay the balance when the job had been completed. I didn’t even realise the invoice said otherwise. He then started being aggressive and kept saying something was off with me. I told him not to raise his voice at me that the issue is not with making a payment, it’s with giving my card details over the phone. He insisted that I should pay the full amount if I’m paying by bank transfer and hung up on me. I got a call from the cleaner a few minutes later to come and check something, I asked if he had finished but he said he needed to show me something. He said he knows the kitchen will be ripped off due to its state and he won’t waste his time cleaning. I said it still needed to be cleaned though because we can’t present it to the agent dirty, even if it was as just the cupboards and oven but he said he wasn’t going to do it. I know the kitchen and bathroom are old but they still needed to be cleaned and look presentable. I got him to fix a couple of things he had removed such as the sliding door and extractor fan and then he left. I rang Darren at the office for a reduction of the balance since the kitchen had not been cleaned. He accused me of withholding information about the state of the kitchen. I said but I requested for end of tenancy cleaning for the entire apartment and so If his staff was not going to do the kitchen then I can’t pay for it. He said he knew something was off about me when I ignored the invoice and went on about I should respect him and then hung up on me. It then occurred to me that if I had made the full payment upfront, the staff would have left without completing the job. I had to ring a local company who came to clean the kitchen. The guy who come to clean was actually okay it’s just a shame about the attitude of Darren in the office.

Scam. Took my money and didn’t show for the clean. Heading to court to get my money back. Avoid!!

Didnt do half of what was on the statement,walls not cleaned, floors sprayed and not washed after, cobwebs left and the cleaners one of whom was New and inexperienced. They didn't have a proper floor cleaner machine. The person in charge was supposed to ring back but didn't. The guys said they didn't have any chance ofw doing the job in the time given

Firstly I wish I'd read the other reviews...however, I think the company owner has been very cute when naming his company 'nationwideukcleaning.co.uk', as it is a very similar name to (what appears to be) a reputable company 'nationwide cleaning' and it was actually reviews for this latter company that I read.

I submitted an enquiry via the website regarding a deep clean/spring clean, specifically asking for response by email not phone; however 'Darren' rang me on 3rd May to discuss my enquiry further. On the website it states 'spring clean from 135 pounds', but Darren said that the basic price was 175 pounds. When I asked what that would cover he told me that for my 3-bed detached house it would actually be 275 pounds, and that the 175 pounds would be a standard price for a small flat for example. I had checked the website for reviews and (as others have said) they were all very positive, so I agreed for a team of 2 cleaners to come on 14th May from 8a.m. Darren said he would email me an invoice the same day and that I would need to pay a deposit of 50% within 24 hours, with the balance due by 5p.m. on 13th May.

I received the invoice and paid 140 pounds on 4th May by bank transfer.

I paid the balance by bank transfer on 13th May.

On 14th May no-one had arrived by 8.30. I made 7 calls within the next 40 minutes to Darren, using the freephone number, office number and his mobile - all of which went to voicemail. I left a message saying that I needed to go out at 9.30 and expected to be phoned back before then.

Darren eventually rang back after 9.30 and to the best of my recollection offered no apology, instead saying that he should have rung me the day before to advise me that the cleaners would not be coming until the afternoon. I told him this was not convenient as I had planned my day around them being there in the morning. I told him that I wanted to cancel the booking entirely and asked for a full refund since I was not responsible for the mix up.

I gave Darren my bank details and he said he would pass them onto the 'finance team' since he had nothing to do with the transaction side of things.

Having heard nothing by 21st May, I emailed and phoned again with no response to any form of communication.

On 22nd May therefore I wrote to Darren at the office address in Derby, stating that if I don't receive a full refund by Friday 31st May I will be initiating a formal court claim to get my money back. The letter has been delivered today 23rd May so we will wait and see.
In conclusion: this 'company' (though Darren is listed as the only director) is unprofessional, untrustworthy, tells blatant lies and has no conscience. To take full payment - up front - , to refuse to answer calls or emails, then to not even apologise for their own mistakes and poor business conduct is breathtakingly arrogant and disrespectful to the people it considers customers.

If by writing this review I can save just one person from making the same mistake that I did - by investing blind faith in someone I had only spoken to once - then I will have done a good job. Don't deal with this company.

I have been charged £275 for a team of 2 cleaners to spend half a day doing a deep clean. One cleaner turned up, an hour late and I am still expected to pay the full price. The quality of the clean was ok however nothing that couldn't be accomplished with a much cheaper service.

Since the clean, I have sent a professional emailing trying to resolve the issue that we are being charged an extortionate amount for a clean when only half the team turned up... an hour late. The cleaner who came to my property spent a large proportion of the time shouting and swearing on the phone to his partner which was extremely unprofessional.

Since this email, I have had an extremely unprofessional and belligerent email and been bombarded with phone calls from withheld numbers from the Nationwide UK Cleaning team.

Since phoning them back in order to resolve the issue, I spoke to Darren who not only made personal insinuations, but refused to listen and spoke aggressively from the moment he answered the phone despite me trying to come to an agreement.

I have never received such appalling customer service and would not recommend Nationwide UK Cleaning to anybody under any circumstance.

DO NOT USE!

I have spent £475 on a post-build 'clean'. The company changed the time of the clean the day before, which was extremely inconvenient, then the cleaners arrived an hour later than the new time. I was told they would be at least six hours. On arrival the cleaners told me they would not have time to do the full clean as they only had four hours, but at the end said they had been able to. The house is not clean, I have tried to contact the company asking for a refund but they are not responding.
DO NOT USE

DO NOT USE!! Showed up extremely late, cleaning was to a poor standard and not finished. Contacted the office who were extremely unhelpful and refused to rectify the situation. Will NOT be using again

This company is far from national, this company is far from leading, this company is an absolute unprofessional bunch of amateurs. having dealt with this company I should have read the writing on the wall and the warnings, none of the things that were discussed were able to be relayed back to me as having been noted regarding the job description when I rang back on different dates, I've made it clear that I didn't want any kind of dispute with the people came to do the job and how would they know the job description and I would was verified to me that they give an email and the printer to the people working so that they have the job listed this never happened whatsoever. and then the date when it did come was switched to a completely different time a team of people didn't turn up for this deep clean just one man turned up 3 hours late with his Henry Hoover and a dust attachment on, and then proceeded to do what he felt was a deep clean on that property there was so much dust and filth left in the place afterwards! these people did ask for upfront fee for a job which on a later date they tried to increase the price over the phone from the agreed £300 and then relented when they were pointed out to have been a total fault. there is nothing that this cleaner did that I could not have done myself and a much better job myself it was a company that the landlord that sorted the fee for but I had procured these people, and I don't think more than even £100 was deserved the person even hoovered the oven with the Henry cleaner rather than cleaning it! the windows weren't cleaned no specialist equipment whatsoever was used the man came with a bottle of Mr Muscle which was for cleaning tiles and stated that it could be used for all fabric and all kinds of things like wooden surfaces stereo systems etc. He was so tired from his previous job he wanted home the moment he staggered through this door
! the company mysteriously doesn't answer the phone or anything once their worker has arrived and I believe it's because they know it's going to be complaints, as for the carpet and the so called deep clean the old man did with his Henry Hoover he claimed the other apparatus he brought in was for cleaning the carpets and all it did was smell like it was burning and he had to switch it off claiming it picked non existent rubber up from the carpet. I am telling you that anybody what uses this firm after the warning you should have read here on trustpilot is totally on your own head their reviews are more than likely even false on their own site because if you look on their site when it comes to writing a review it's not independent you have to write the review as a message to them and then they decide what they put on or not this firm is not national they've got no contingency plans, that the workers don't even wipe the surfaces and the place doesn't even smell fresh when they've gone you've been warned. The old guy didn't even state that the job is finished and he was going he just took his things out to the car left the front door open then quietly slipped away after 5 minutes by driving off when I fully knew what his game was but I was glad to see the back of him he left that much filth behind that he knew that if he said he'd finished you will be pointed out everywhere what was still so unclean and not even wiped I wish them and their Henry Hoover the best but don't Believe the Hype when you read about their firm being a competent good and professional one that is national

UPDATE**
The Company have now resolved this issue with a full refund and apology.

I arranged a deep clean to be carried out on my property as our baby was due any day and we wanted the house fully cleaned and disinfected in preparation. The company were friendly and unhelpful but I was quoted a standard set fee of £325 which I had to pay upfront which is apparently unusual. Two men arrived the following week to clean, they spoke to each other in another language in front of me which was a little unprofessional but they were pleasant and helpful enough. Before they started I showed them round the house and agreed that they were happy to move items to clean under, the care of the dining table, pulling out the units etc to clean underneath and that I’d left dettol on the side for disinfecting. I took my 4 year old out in order to let them get on with it, they thought it would take around 4 hours to complete with 2 of them. Our house is old and in need of update so I wasn’t expecting miracles on the appearance of the bathroom, kitchen floor etc but I wanted to know it was clean. 4 hours later I got the call to return and did a walk around with the manager on the phone. Having asked for the fridge/freezer and oven to be deep cleaned I discovered that the fridge had been partially cleaned and the freezer hadn’t been touched at all. Meanwhile the entire contents of the freezer which was in the garden in freezer bags had defrosted. I continued walking around and superficially I could see that the floor in my son’s room hadn’t been touched, shelves had been missed and mopping was careless but it smelled clean and the bathroom was somewhat cleaner. The men cleaned the freezer (poorly) as I walked around in the phone. I also noticed that the sofa hadn’t been pulled out to clean under. I asked the men if they had done it and they said they had, I asked a couple of times and they said they had then I pointed out the dust and toys underneath and they said they hadn’t touched it because there was toys under but gave it a quick mop there and then. They then kept asking if I was happy. I had an appointment with the consultant shortly and we’d not had lunch yet so I signed the disclosure saying I was happy with the work carried out. When I went to make lunch I noticed crumbs around the toaster so started pulling out the units and moving all the items to discover they had literally just wiped around the visible surfaces. This then prompted me to go around the entire house to do a full check and I found that what they had done is the same quick wipe around I do myself weekly. I took photos of the work they had done and sent them to the company by email within a couple of hours showing that what they lost on their website as included in a deep clean hadn’t been fulfilled. In addition, they’d wrecked our window surround and garden bistro table and left rusty chemical covered wire wool in the garden which my son of course picked up to show me. No reply to the email. My partner got home and did a full and official audit and sent his findings by email and spoke to them on the phone. No reply. I chased them by phone and email. No reply to the emails but was offered a partial refund on the phone which never materialised. We asked for them to come back and complete the work we had asked for and for a partial refund. No response. My partner spoke to John and asked for Darren who I had spoken to to respond with a resolution in writing. No response. So I’m £325 out of pocket, got the most appalling standard of clean and they’ve made no attempt to rectify. The baby has now arrived and nothing was achieved at all. I’m so unhappy with this company, it’s completely disappointing and such a lot of money to waste. I would strongly warn against using this company for domestic services. I have full photographic evidence of the state the house was left in for anyone who wishes to see what kind of finish they can expect which I am happy to share. Next step will be the small claims court as we were unable to resolve directly. Also don’t bother emailing as you’ll never get a response.