Nationwide Cleaning Services Anmeldelser 

Zojuist mondeling reclame aan de deur om te laten zien dat me voortuin was overgroeit met hogedruk stukje schoongemaakt en of ik geïnteresseerd was 13,-m² ongeveer 300€ ik heb dat niet, en vond dat nogal duur, toen kon het voor 150,- uhu toen ik zij dat ik geen interesse had, en toen gingen ze raar doen. Boos, mopperen, schelden in Engels en trokken me planten kapot wtf heb me grote hond erop af gestuurd toen hield het op en reden ze weg. Echt schandalig

There is confusion between Nationwide Cleaning Services who these Trustpilot reviews are for and Nationwide Cleaners who also have Trustpilot reviews. Nationwide Cleaners is a completely different company. There is NO CONNECTION between the 2 companies.
Google AI overviews when searching for Nationwide Cleaners Franchise reviews often cite the incorrect Trustpilot link for Nationwide Cleaning Services
THEY ARE ABSOLUTELY SEPARATE CLEANING COMPANIES!
I CONFIRM THAT GOOGLE AI IN DECEMBER 2025 IS STILL DISPLAYING FALSE RESULTS, NATIONWIDE CLEANERS OR NATIONWIDECLEANERS.CO.UK ARE TOTALLY AND UTTERLY DIFFERENT FROM NATIONWIDE CLEANING SERVICES OR nationwideukcleaning.co.uk

BAD BAD BAD COMPANY, PLEASE KEEP AWAY

Worked for Darren for 9 months
Always had good audits every month for the work I did for him in Leicester I was contracted to New Medica eye hospital
I have never seen any contract from day one
He won’t share any calculations of final payment (which iv never received)
Never been any email about my redundancy , nothing
The whole business is just a joke.

I was made redundant two weeks ago. And now he point blank refuses to pay what I’m owed which is well over 500 pound. I’m a single mum with bills to pay and he just doesn’t give a toss
I won’t let this lie darren
I’m taking this further
I WILL GET WHAT I AM OWED !!

Do not work for this place bully and threatening behaviour towards women and doesn't pay you for work you've done and for his miscommunication I am still owed £48 I also recorded him yelling and calling me and my husband names on our last conversation as the previous ones he's yelled and bullied me so it was the best idea wish I'd done it previously , he is a controlling Man and he's also recently been to court over non payment of another staff member. The most shocking company to work for don't waste your money he promises high standard then tell the colleague to just do the basics as Thier expectations too high, he put me at risk by making me do the clinical waste without the correct equipment which I now know is wrong as a professional informed me I hadn't had the correct injections to do so or the correct hazard wear. Protect your women don't use this company . Due to his miscommunication I had worked mon-fri and on the Saturday he rang me when I was at a children party screaming to get to work which I'd never worked a Saturday I was only contracted 5 days and he bullied me to work 6 and didn't pay me for it . I still turned up and worked a 4 hour shift for him which on my final payments he refused to pay me for so he still owes me £48 and when I asked him for it he started hurling abuse which I recorded on my phone due to past communications with them I believed this was the best thing to do . Protect your women and don't work for this company . His behaviour forced me to leave a perfectly good job due to no fault of the clients. I worked my one weeks notice and left . Reading everyone else's comments will help you make your own decision. He's keeping money from staff who are woman and mothers regularly. Should be ashamed .

Don't work with this company they r bunch of liers and racist. They only wanna hire there own kind. which its true. They told me they well get me a job with them after my contract expired from another company which they were taking the condo. which to me they lie to and coming up with excuses saying the boards members don't want u which l don't believe that it's a lie. l don't buy that. the property manager and them plan to get rid of us. l hope this company goes down and tenants don't want them. l was doing a great job there. They could have gimne a job there but cuz l am not Greek like them they won't gimme a job but if l was Greek like them for sure they well gimne a job..This company lie and there cleaning are like crap. The boss looks like a bum the way he dress and its a money hungry. Anyway stay away from them. l hope Angus Glen turns them down. u guys are bunch of liers and racist. who never offer to help me out. ur company sucks.STAY AWAY FROM THIS COMPANY!!! NATIONAL CLEANING SERVICE IS A BAD COMPANY.

Definitely not worth 400 pounds for a "professional end of tenancy clean". In fact only half of what was promised was done : windows, walls, doors, handles were not cleaned at all. One room was not even vacuumed. I still saw big stains on a window and when I mentioned it, they told me they had cleaned it. Once they cleaned it right in front of me, all the stains were gone in seconds, showing they had never done it before.
They also had promised I would sign a satisfaction sheet before they leave the house, but never saw it although I specifically asked for it. I had to spend 2 hours cleaning myself after them. The only satisfactory thing was the carpet cleaning.
They also never respected their ETA, even after revising it twice.
To top it all, they never answered my emails and phone calls when I wanted to complain.

EDIT AFTER COMPANY'S RESPONSE
It is very professional and ethical from them to publicly expose my personal phone number. Which is, obviously and unfortunately, not a dead number (never received a phone call from them).
All that (plus their average rating) is telling a lot about the company's attitude toward customers.

I´d been working for this company no more than 1 year, it was a really nightmare. They missed the bank holidays payment or holidays or extra time on my payslip, not onces it was constantly, every 2 weeks I needed to double cheek all my time shift because they always miss something with wherever the excuses. Is not a good communication between them at any moment, just they talk each other when the have some plan on mind like a friend of someone need your position and they will do wherever to take it from you. careful they use to lie by talk about the rules of the company I suggest to read everything from begging and not trust a single word, because if you trust the word of them you will be the loser. the worse company in 6 years working as a supervisor.
Thanks to answered me back down my first review obviously my nickname is not my name, but I had been working for you, and I'm free to leave my review and my opinion

Andy and Lee from Nationwide UK Cleaning Services did a fantastic job with my End Of Lease cleaning service. They exceed the agreed scope of cleaning and the quality was excellent. I am happy to recommend NCS as a professional good value for money domestic cleaning service provider.

Andy and Lee were brilliant for my pre-move in clean. They called to let me know they were on their way. On arrival they took a quick tour of the 3 bedroomed house and were unfazed. Their secret weapon was their willingness to please and sheer elbow grease. The house was unloved, stale and in places just plain dirty and what a difference a day makes. The double oven was like new and that alone deserved the 5 stars! The carpets smelled fresh after their shampoo and all surfaces, inside cupboards, windows were sparkling as was the bathroom and cloakroom. I could not be more pleased as my tears surely told them. This company has a bad rep due to past miscreants please give them a chance, I was not not let down at all and when somebody exceeds your expectations you have to share the good news 😊

Employed the services of Nationwide Cleaners. Communication poor, attendance worse, cleaning terrible. Promised a refund and only got a partial one. Tried calling and emailing with nothing back.
Avoid like the plague.

After battling the symptoms of Autism, adhd, and depression and then breaking my foot and unable to walk, also having a very messy young child, I started to feel completely overwhelmed as the housework grew and grew, I knew it was time to ask for help, the staff was very polite and considerate and took account my needs, I was away when the cleaners came in, partly because I was so embarrassed by the mess and cleanliness of my home letting it get so bad and partly because I didn't want to be in the way, once I arrived home I was so happy, finally a tidy and clean home that is now easier for me to manage, I was pleasantly surprised at the paint they managed to get off the floor and how clean my dirty cream sofa has now become, this means so much all the hard work that went in, I now feel so much better.

Following on from my previous post, It’s been 2 months and I still have not received my deposit back. I sent them a final warning letter before court claim, still no deposit back. Now they have left me with no choice but to take them to court. This could have all been prevented if they just did the right thing and just own up to their non-conformance and give me my deposit back.

Booked a moving out/new tenant clean and promptly paid a £120 deposit. On the day of the clean I arrived at the property ready to let the cleaners in. No one arrived and after several hours of waiting I called the company but calls went unanswered.

After an hour of trying to get hold of someone I was called back and told the cleaners were ill and so we would need to reschedule. I told them this was no good as my tenant was arriving later that week. They agreed to refund me.

I've counted 9 emails and 9 attempted phone calls (all unanswered) asking for my refund. Some of my emails have been answered assuring me that they've passed it to finance but the majority have been ignored.

What a waste of a day and £120. Don't bother.

Arranged to come on 18th October to clean the lounge carpet saying they would telephone that morning with a time in the afternoon. Later than day after several telephone calls Nationwide rang back and said "give me 24 hours to sort this out". There has been no response (now November 9th) despite email message and multiple telephone messages. This clean was a goodwill gesture due to to complications from a previous clean when they cleaned: lounge, 2 bedrooms, stairs and mattresses. I really feel let down and would not recommend the company.

Do not use this company. My experience was similar to many of the negative (real) reviews posted, which I wish I had read in time. I paid in advance (stupid!) for a post-builders clean of a four bed house. On the day one man turned up alone, with a mop and bucket. He said the colleague he normally worked with had unexpectedly left the firm. He was not able to finish the job on his own, so at the end of the day he put me on the phone with his boss Darren. Darren promised to call me the next day to book in an additional day. He did not call the next day. I chased by phone and text until I finally spoke to Lee 5 days later. He offered me the extra day, two weeks later. I accepted. I called and emailed the day before for confirmation of arrival time. No one ever responded, and the next day, no one turned up. In the end, I paid approximately £60/hour for a one-man, unfinished cleaning job. Crazy. (The original cleaner was a nice guy and tried hard, but I fear is being exploited. I hope he can find a better employer.) If this company suddenly reappears and offers to come back to finish the job, I will refuse them. I want them nowhere near my house.

Terrible company avoid avoid avoid!

Absolute shambles no organisation and a million miles away from being value for money. Didn’t turn up on time, deliver what was agreed, or even follow back up with me properly afterwards to address the situation afterwards. Horrendous

Don’t fall into the trap that I did - find someone else and don’t hand money over to these lot - more or less daylight robbery

This is a fake company which is not interested in providing cleaning service at all. They agreed to do the end of tenancy cleaning for £375. They insisted to pay the money in full in advance, as I was paying by credit card. The cleaners came on the day about half an hour late and got an excuse to leave the property as the main water supply connection was closed by the movers the previous day while they were removing the washing machine. They did not want to open the main water tap and did not want to wait for the plumber to come and open it for them. They were in a hurry to leave. What followed was horror for me, as they had the full money for the service in their account.
They were charging half of the amount ( approximately £200 for cancelling the job ) and when I wanted them to reschedule the job they even increased their price to £650. I had no option left with me as they would not return my money and even have the courtesy to pick or return my calls.
I would never recommend their services even to my enemy.

When booking Nationwide we were sold the dream on the website. Unfortunately we read the wrong trustpilot reviews as there is a similar named company offering the same cleaning services !! That is the biggest error we did.

We accommodated their request to move the clean from a Saturday to a Thursday. However on the day the cleaners were over half an hour late and we had to chase to find out where they were as no-one got in contact to even advise of the delay.

The clean itself fell very short of what we’d expect from a professional cleaning services company. They were informed beforehand that the carpets were new and yet they were walking all over them in their dirty shoes. Their website states that they use ‘fully trained, friendly and insured cleaning teams using hi-tech cleaning equipment and the latest eco-friendly anti-bacterial cleaning solutions.’ There was one bottle of cleaning product being used on all surfaces including on paintwork and mirrors/windows. Whilst this maybe an all purpose cleaner it would be expected that at least the correct cloths/ sponges would be used for each area but this was not the case. The same cloths were being used on paintwork, glass, cupboards. We even found metal scourers which looked like they had been used on the bathroom window potentially causing scratch marks. We had also informed the team beforehand that all the paintwork and wardrobes were new but the cleaners didn’t use gloves or any protection to ensure sanitisation or prevent fingerprints being left.

As soon as I saw how this ‘cleaning’ was being carried out I called the head office to raise my concerns. This was about 2 hours into the clean. I was told that the service will be stopped as this is their normal standard of cleaning and that I would be refunded the deposit.The cleaners were there for less than 3 hours and there had been minimal cleaning done as they were also on the phone outside for some of the time as well.

When the company agreed to end it they now decide to argue about refunding the money. This company is now withholding money arguing that the cost related to people who came out and did no work should be remunerated.

How you feel comfortable to be able to withhold funds and not even offer an apology after such a poor performance is beyond belief.

We had photographic & video evidence displaying all of the above comments yet they have chosen to still not refund the money!

Do not employ the services of this company
I paid £1000 deposit for deep clean the job was done. I requested a breakdown of the services so I could try and claim it off my house insurance, I eventually received an “invoice” in the form of a list on e mail
£400 labor, conservative estimate two people for 5 hours at £15 per hour = £150 leaving £250 profit
£86 for transport, I can accept that
£14 for chemicals yes
£250 for replacing equipment and admin, a couple of filters and what admin they didn’t even send me a proper invoice as requested
£250 company profit, come on they already made the profit him the labor costs
I have requested from Darren a broken down invoice and the reimbursement of the £250, nothing has been received to date
This company has “ripped” me off and has decided not to communicate with me either by email or telephone. Hardly a way to do business
If you read this review make up your own mind