Nationwide Cleaning Services Anmeldelser 

I got an immediate response to my enquiry, I was made to feel confident.
The team came as booked, they were friendly, calming and very professional. It made the moving experience amazing. Thank you Nationwide Cleaning

The cleaning was done to a high standard and in good time considering only one guy was doing the whole house. One small hiccup when there was a bit of break down in communication about arrival times but in the end it was a good service.

I had been in my apartment for around 7 years, and though I vacuumed and dusted fairly regularly, when the furniture was removed I noticed how jaded it looked, with grubby PVC window frames, dirty patches on the carpets and a greasy, smelly oven. After a Google search, I gave Nationwide Cleaning a ring. A pleasant and efficient experience, the listened to what I needed, and never tried a hard sell.
They arrived on time and left my apartment, including the oven, spotless and smelling clean and fresh. I can’t fault them, and would use them again without hesitation.

Steve wood

Incredible service!

I was overwhelmed when I had to deal with a late relatives home who had hoarded and not cleaned for many years. Thanks to the amazing cleaning team who worked their socks off for 3 days clearing (via 4 skips) and cleaning the property. Having never dealt with anything like this before Nationwide really did put me at ease with how professional they were from start to finish. We can't thank them enough. 10/10 to the telephone team, cleaning team, quality of work and empathy shown to a sensitive situation. I never normally write reviews but I am so chuffed with the work done.

As a landlord I needed a Company to carry out a deep clean of my rented property that had been left in an awful condition, as nationwide cleaning services have done a clean for me in the past I had no hesitation in contacting them again. The whole process from start to finish exceeded my expectations as I didn't think the property could be restored to such a wonderful condition. The carpets and oven look brand new again, I can see out of the windows and most of the mould has been removed! Thanks Nationwide, I would have no hesitation in recommending your services.

If I could give a zero, I would have.... Avoid this company. We booked this company in July paid the 50% deposit 6 days before the clean and they didn't bother to turn up to clean the property. They didn't even tell us they couldn't do the clean. Just as well we had other contractors there who let us know that no cleaners had turned up. My colleague rang them to find out what had happened and was given a wishy washy excuse of they had no cleaners for that day... I then had to rush around to get someone to come with me, drive an hour and do the clean ourselves. We finished around midnight... Have struggled since to get the refund back from them, and its now December...We have now taken this further...

I rarely leave a negative review for this reason. I am a massive advocate of small, local, independent businesses and am always championing good ones! However I want to make sure other people don't have the same experience as me...

To be clear, I am not a paying customer of Nationwide Cleaning Services. My tenant paid them £325 to clean my rental property and at the end of the clean, they signed the cleaning job off. I was not present on the day (I was in hospital). In future I will make sure I am, and I will not allow my tenants to use this company again.

My personal experience of Nationwide Cleaning Services has been terrible!
1. They've left me with a dirty house and I've had to fork out for a second clean because they refused to provide any way to resolve this
2. The company rep (when I emailed them to explain, provided photos, and ask them for help) refused to try and resolve the problem, and instead threatened me with libel for defamation, if I left a review on here!
[I have since then had written permission from the Legal 'Content Integrity Team' at TrustPilot to leave this review]

1. Shoddy cleaning job - there were multiple issues. The carpets were cleaned well. But that's about it! The oven was left coated in thick, white cleaning materials inside and out, some cupboards were dirty with residue and sticky surfaces, hairs were found on the bathroom tiles and a dirty toilet seat. I provided photos of all these issues to Nationwide Cleaning Services. The new cleaner I had to get in, called me on arrival. She said she couldn't believe anyone had professionally cleaned the house! She said she could feel dust and dirt on top of the door frames and radiators, sticky dusty corners of rooms, the shower hose was coated in limescale she could easily wipe off, the bannisters were mucky, as were most of the skirting boards. As well as all the other issues I had photographs of.

2. Whoever looks after Nationwide Cleaning Services's email account needs some customer service skills! Firstly they ignored my first email for 16 days, and when I sent them a second email to nudge them, they were pretty unpleasant. Because my tenant had signed off the job they refused to acknowledge there was an issue. They suggested they couldn't be sure someone else hadn't caused the issues I'd raised. They suggested I pay to get another cleaner in. They threatened me with libel action if I left a defamatory review.
They also said "as you are now threatening to leave a negative review unless we return to the property... we will pass it to our legal team" - I had not threatened them with this in either of my two emails! I urged them to help me solve this amicably and said I would love to leave them a positive review on here for helping me out.

I guess I was hoping that, though they were not legally obliged to resolve my complaint, they might use their judgement and desire for building a good reputation in Chester, to treat their customer's landlord with courtesy and aim to resolve my issues, and deliver good customer service and a satisfactory outcome. Like a lot of independent businesses trying to build a good reputation would do. But no. Such a shame.

I have tried to keep this review factual - and will leave you to use your intuition to come to whatever conclusions you like and choose whether to use this company.

Darren and his team have been amazing! I needed a deep clean as I was moving out of my home. Because I have a pet, there were wee stains throughout the carpets and the whole house needed a deep clean. No job was too much for them and they cleaned everything to perfection. The administration was done smoothly and professionally by Sylvia and I would definitely recommend.

Punctual & delivered a remarkable service. I’m very content
Highly recommend them

This is not my first time using Nationwide Cleaning Services and can I just say that they Deliver each and EVERYTIME! I’ve never had a problem and will carry on using their services in the future!

It is easy to write a bad review, however we do not take time to really appreciate good service and often that goes a long way. I just wanted to say Nationwide Cleaning Services did a really good job at my end of tenancy flat which was booked at short notice. Darren was very accommodating over the phone despite my change of dates. The team did a superb job cleaning my oven, my carpets and the rest of the flat. I would not hesitate in booking them in the future. Thank you so much for making life that little bit easier.

I found this company online and sent a request form for a deep clean. I spoke to the charming Jon. I explained that I was looking after a deep clean for my home and was was surprised when Jon sent a quote for only two cleaners for one day. but I assumed he knew his job. He gave me a figure which was far more than I had when I had a clean up after building an extension where I had a whole team of people however I wanted the job done so I agreed. I was told that seeing as it was late on a Friday afternoon, I would receive an email from the accounts dept on the Saturday for me to make the deposit payment to ensure the booking went ahead for 9am on Monday. I checked all Saturday but nothing arrived in my inbox.
I booked the time off work and waited for the cleaners to turn up at 9am on the Monday. At 9.30am I called into the office to ask whether they were turning up and when.i spoke to a man called Darren who told me that there was a possibility that a team of two would not be able to complete the job in the allotted time so I should expect that they would do what they could and the rest would have to be left.
I was flabberghasted at this approach to business – you get an enquiry, you give a price and without any haggling the customer agrees to the price and the 75% deposit (which I would term more of a large down payment rather than a deposit)!
The customer loses money by taking a day off work and on the day NCS decide they are just not gonna turn up unless I accept part of the work to be done or an increase in the agreed quote. Darren was not a man to budge. These were the only 2 options – both unsatisfactory. I explained to him that I also run a company and there is no way I would go back to my customers and say ‘that they could have part of their order as we simply got it wrong and could not possibly make the whole order in the given time OR maybe they would like to pay more than I quoted and agreed with them’. I would have to take the hit.
This is not something that would wash with Darren. The financial loss that I had sustained with taking time off, due to the assurances by Jon on the Friday that the cleaners would be there on Monday at 9am, was not on Darren’s radar. There was no apology or empathy and no solutions beyond the 2 options offered which were not acceptable.
I told Darren that I would be leaving a terrible review for them on the internet. After my phone call, I looked up reviews on NCS and the first terrible one to appear was referring to the same 2 people (Darren & Jon) and with a similar situation. Unfortunately, that lady had paid the money and the job was unsatisfactory and she was threatened by Darren when she mentioned a discount.
I think I got away with it lightly as it would have been more galling had they done the job and it did not meet my expectations.
Don’t bother with these dreadful people. Find someone else who sticks to their word and does a better job.

Cleaners were Supposed to come on 23rdJuly because I was having a big party let me down on the night of the 22nd July late ,still trying to get money back have rang 4 times and on 5th time of ringing was spoke to very rudely and lady put phone down on me ,I am very disjointed and disgusted with this company , absolutely disgusting way to treat customers

Took the deposit and then cancelled the booking! still awaiting the return of the deposit. Utterly shocking.

The company then use illness and covid as plausible reason for poor customer service. This complaint was not about following rues or the ill health and the well being of your staff. That is your job, It was about having to make nine calls to return the deposit and seven e mails.

I just wanted to take time to write a review about Nationwide cleaning services, I had a property which had been empty for a while and really needed a deep clean. I had my oven, appliances and carpets cleaned. And I must say I am very happy. Jon at the office was very friendly and Darren went through in detail about everything that needed to get done. David also a great member of the team who did an amazing job.
Thank you. My house feels so calm and clean

I contacted this company to clean my carpets and kitchen. The service was good and the communication very trough. My carpets look brand new and my oven is sparkling. Highly recommend it.

Fantastic service- Deep oven cleaning, carpet cleaning and exceptional service given at the last minute.

My mother was impressed with the level and standard of cleaning given. My mom was happy and she would recommend again.

Really good place, got my flat cleaned after covid and I am very pleased with the results, Try it, won't be disappointed

Thankfully my dad was very satisfied. I had to arrange a cleaning company and on recommendation I used these guys Nationwide U.K. Clean. Hard to please a retired West Indian army vet, but these guys did the job perfectly. Have referred and would book again. Thank you for paying attention to the areas he could not maintain and respecting his space in the process.

PS: Strange that FIVE 5* reviews shouId pop up within 24 hrs of me posting this ...

I found this company online and sent a request form for a deep clean. I spoke to the charming Jon who sounded like the world’s most trustworthy man. I explained that the house was 7000 sq. feet and was surprised when Jon sent a quote for only two cleaners for two days but as he was the world’s most trustworthy man I assumed he knew what he was doing. The quote was for £990 which was what I’d imagined a job of that size would cost so I said yes please and signed the contract. On our Ring app we saw the two cleaners arrive on Monday morning at 9am and leave at 5pm the same day. On Tuesday we saw them arrive at 9am and at lunchtime I got a call from a man called Darren, sounding very agitated and chippy. He’d been to see the property and there was no way, he said, that the team of two would be able to complete the job in the allotted time, mainly it transpired because they’d spent half the day cleaning the plantation shutters which were not on the list of things I’d said needed to be cleaned. I assumed that Darren would be in touch again later that day to offer a solution. Instead, we watched the cleaners leave the property at 1.30pm, load their van and drive off.
I visited the property the next day and was shocked by how incomplete and dreadful the quality of the work was –. I sent multiple photos of the dead insects, dust, fluff, cobwebs, dirt and dead leaves to Chippy Darren on WhatsApp and waited to find out how he wanted to deal with the situation. I waited quite some time. He studiously ignored all my WhatsApp messages for a week. So I eventually went back to Lovely Jon who apologised profusely and within a day I had a date for the cleaners to return to finish their work.
The new cleaners arrived three hours late, at 3pm instead of the promised 12pm. The original cleaners had been sacked, apparently, for cleaning the plantation shutters when they weren’t supposed to. My husband was at the property at the time and spoke to the cleaners. They said it was crazy that only two of them had been sent to do a job of that size. They said they didn’t think they’d be able to finish in the allotted time. They stayed until 7pm, having done as much as they could and then they said goodbye to my husband and left.
I inspected the clean a few days later and decided that it was fine. It was not by any stretch a ‘floor to ceiling deep clean’ as per the contract I’d signed. But it was as much as I could reasonably have expected two people to do over the course of two days. I was happy to pay a decent amount for the job I’d been given, but not the full £990. I waited to hear from Lovely Jon so that we could have a conversation about what had gone wrong and how we could rectify it so that everyone was happy.
That call came a few days later. Lovely Jon said, ‘it's time for the conversation’ and I thought that that was what he meant – I thought we were going to talk, nice and civilised, about what I should pay for a job that clearly had not been done properly, in a timely fashion or as per the description in the contract. I felt very relaxed at this point.
Little did I know what was heading my way.
I said, ‘well, it's not really a £990 job, in my opinion’ and started to explain my reasoning.
Before I could say another word, Lovely Jon said, ‘I’m just going to pass you to my colleague.’
The ‘colleague’ turned out to be Chippy Darren. Chippy Darren who by this point was Rude Aggressive Really Quite Scary Darren. He said he was ‘shocked’ by my questioning of the £990 bill. I would have been happy to have had a £100 knocked off to be honest, just to show willing. But no, I was ‘shocking’. Darren was shocked by me. The conversation got very loud and very shouty very quickly. Apparently, I had ‘kept them waiting for payment’ even though nobody had been in touch to ask for payment. Darren was so aggressive that my adrenaline was pumping. He said, with much malice, ‘if you don’t pay this invoice in full, I will come to your door and make sure I get my money’. I am a woman, by the way, I feel it is worth remembering here. That is what a charmer Darren is.
I hung up on Darren because he was becoming more and more obnoxious and aggressive. I was shaking from head to toe. When I calmed down, I decided, somewhat belatedly, to check their reviews on the internet. Within three minutes I realised that I’d been played for a mug. These guys do this repeatedly. They don’t treat their cleaners properly, they don’t clean people’s properties properly, they charge too much for not cleaning properly and then Darren shouts and threatens and acts abusively when anyone complains.
I paid them the £990, just to get these awful people out of my life, but I told Lovely Jon that I would be leaving a terrible review for them on the internet. And so here it is. Do not touch these dreadful people with a bargepole. Please.