Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
Selskapet har svart
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
Selskapet har svart
Very bad attention. They block your account without any justification in my case, 3 days after starting to use it. They tell you that they block it for a review and a whole month passes and the suppor... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
541 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Laipna apkalpošana lai arī bija angļu…
Laipna apkalpošana lai arī bija angļu valodas neziņā no manas puses,darbinieks Francesko spēja man palīdzēt.
Paldies.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Aelita,
Thank you for your kind feedback! We’re glad to hear that Francesco was able to assist you. We truly appreciate your trust and support.
Best regards,
myTU Team
Ho un bonifico bloccato da stamattina…
Ho un bonifico bloccato da stamattina loro poi ho notato che rispondono alle recensioni in inglese spero lo sblocchino mi hanno chiesto dei documenti che ho dato vorrei una risposta di recensioni in italiano se non andrò per vie legali
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Andrea,
Thank you for your patience. The transfer is currently being processed and, in some cases, this may take up to three business days. As a regulated financial institution, myTU may temporarily hold transactions for compliance checks, which can also affect instant SEPA transfers.
If any additional documents are required, we will contact you via the app. We apologize for the inconvenience and remain available should you need further assistance.
Kind regards,
myTU Team
app is good and customer service responds fast and is very helpful
customer service responds fast and is very helpful
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Marcus,
Thank you for your feedback! We’re glad to hear you find the app good and that our customer service is fast and helpful. We truly appreciate your support.
Best regards,
myTU Team
Have nice day
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Aleksandrs,
Thank you for your kind message! Wishing you a nice day as well 😊
Best regards,
myTU Team
Svar fra myTU
Dear Janis,
Thank you for your feedback! We’re glad to hear you’ve had a very good service experience with us.
Best regards,
myTU Team
Estafa
Lleva la cuenta bloqueada mas de 1 año con mi dinero quiero el dinero desbloqueado ya porque esto ya esta cansandome y suena a que es una estafa y os queréis quedar con el dinero de los clientes para mañana no esta disponible pondré una denuncia porque es mi dinero y me habéis metido en un problema muy gordo y ya mi paciencia se ha acabado estafadores
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Alexandra,
We’re sorry for your frustration. As a regulated institution, myTU must conduct mandatory security reviews in certain cases, during which account access may be restricted. These checks are required by law. Please contact support@mytu.co so our team can review your case and provide clarification.
Kind regards,
myTU Team
Olen väga tänulik Jelenale
Olen väga tänulik Jelenale , kes aitas ja rahustas mind ootamise ajal
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Ellu,
Thank you for your kind words! We’re very happy to hear that Jelena was able to support and reassure you during the waiting period. We truly appreciate your trust.
Best regards,
myTU Team
Svar fra myTU
Dear Dmitry,
Thank you for your feedback! We’re glad to hear you’ve had a very good banking experience with us.
Best regards,
myTU Team
Buongiorno
Buongiorno, ieri ho inviato un bonifico istantaneo su un'alro conto lituano ma a tutt'oggi non lo vedo in entrata come mai? Voglio precisare che i dati sono tutti esatti modificherò la mia recensione dopo aver ricevuto il mio bonifico istantaneo.
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Fernando,
We’re sorry for the concern. SEPA instant transfers are usually processed immediately, but in some cases, due to processing times or additional checks, they may take up to 2 business days. As all details are correct, we kindly ask you to allow a bit more time for the transfer to be completed.
Kind regards,
myTU Team
Nothing to say
6. januar 2026
Svar fra myTU
Dear Helina,
Thank you for your feedback! We appreciate you taking the time to share your experience.
Best regards,
myTU Team
Svar fra myTU
Dear Roberto,
Thank you for your kind feedback! We’re glad to hear you find the service simple and useful. We truly appreciate your support.
Best regards,
myTU Team
Fantastic experiance
Fantastic experiance. Super fast payments. No delays. Absolutely recommend to everybody
3. januar 2026
Svar fra myTU
Dear Natalija,
Thank you for the fantastic review! We’re delighted to hear that you’re enjoying the fast payments and smooth experience. Your recommendation truly means a lot to us.
Best regards,
myTU Team
Kiired maksed ja ülekanded
6. januar 2026
Svar fra myTU
Dear Kuelli,
Thank you for your positive feedback! We’re glad to hear that you’re satisfied with the speed of our payments and transfers. Your review means a lot to us and helps us continue improving our services.
Best regards,
myTU Team
Leider antwortet man nicht auf E-Mails…
Leider antwortet man nicht auf E-Mails keine Kontakt möglichkeit
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Customer,
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration. We aim to respond to all customer inquiries as quickly as possible, and we’re sorry if you did not receive a reply within the expected timeframe.
To ensure your request is properly reviewed, please contact our Customer Support team directly at support@mytu.co, and we will be happy to assist you.
Thank you for your patience, and we look forward to helping you.
Best regards,
myTU Team
Svar fra myTU
Dear Aleksandrs,
Thank you for your feedback! We’re glad to hear that you’re satisfied and find the service useful.
Best regards,
myTU Team
Svar fra myTU
Dear Irmantas,
Thank you for your lovely feedback! We’re happy to hear that you find the app simple and easy to use, and that the card is convenient for traveling. We really appreciate your support.
Best regards,
myTU Team
Banca da evitare…Assistenza…
Banca da evitare…Assistenza inesistente!!! pagato per la procedura per ricevere la carta fisica e mai arrivata, più volte sollecitata per mail ricevendo sempre la stessa risposta di utilizzare la carta fisica a quella
digitale associata in App.
Per il loro criterio io devo utilizzare la carta digitale ricevendo bonifici e qualche estraneo usufruisce della mia carta fisica…
E comunque mi addebitato ogni mese le spese del canone mensile con tutto ciò che ho inviato una marea di mail.
Evitate e leggete anche le altre recensioni… Inoltre come da risposta sottostante, si evince la NON serietà della banca e dell’assistenza stessa.
La carta è’ stata ordinata con dimostrazione dell’addebitato (pagata) e di tutti i solleciti inviati per mail, ed hanno il coraggio di rispondere con accuse verso il sottoscritto di aver dichiarato il falso… La carta è’ stata pagata, ordinata e mai arrivata, e se ne avessi la necessità dovrei ripagare l’emissione.
Evitate,evitate…..
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Fabio,
We’re sorry to hear about your experience and understand your frustration. After reviewing the account, we can confirm that the physical card was never ordered in the app, despite our support team providing clear instructions on multiple occasions. Without completing this step, the physical card cannot be issued or shipped.
The digital card linked to the app is fully secure and functional, and no third party can use a physical card that has not been issued. Monthly fees are applied according to the subscribed plan and remain active until the account is changed or closed in line with our terms.
Our support team remains available to guide you step by step in ordering the physical card or to help you find the most suitable solution via our official support channels.
Kind regards,
myTU Team
Svar fra myTU
Dear Tomas,
Thank you for your review and kind words. We’re glad to hear you’re satisfied and appreciate your trust. We’ll continue working to provide a reliable and positive experience in the future.
Best regards,
myTU Team
Ho aperto questo conto mi hanno fatto un bonifico di tremila euro ora son giorni che mi chiedono da dove proviene gli ho mandato documentazione ma ancora non me lo accreditano se e una truffa o non ?
Ho aperto questo conto mi hanno afatto un bonifico per la queta nza della fattura il bonifico immediato lo visualizzo ma non è in conto mi chiedono documenti mandati che attestano il pagamento ma nulla se e una truffa perché la finanza non chiude questa Banca e restituisce le somme ai clienti parliamo di 3000 euro.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Francesco,
Thank you for your feedback.
We would like to assure you that our goal is to ensure smooth and secure execution of financial transactions, in compliance with legal acts and internal policies.
In certain cases, we may request additional information in order to properly assess the circumstances of the transactions. This is standard practice that helps ensure transparency and the security of customer funds. All information provided is handled in accordance with confidentiality and data protection regulations.
If you have any additional questions or need further clarification, we will be happy to answer.
Kind Regards,
myTU Team
Bonifico bloccato senza motivo…
Bonifico bloccato senza motivo l’assistenza non risponde il conto funziona bene solo per importi bassi
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Santino
We’re sorry to hear about your experience and understand your concern. The transfer was temporarily restricted because the funds received were not intended for your account, and in such cases we are required to take precautionary measures in line with regulatory obligations. You were therefore asked to return the funds to the original sender so the situation could be resolved.
Please note that such controls are in place to protect all customers and ensure compliance with applicable regulations. Once the required steps are completed, the account can be reviewed accordingly.
Our support team is available through the official channels to assist you and provide guidance on how to resolve the matter as quickly as possible.
Kind regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.