Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very bad attention. They block your account without any justification in my case, 3 days after starting to use it. They tell you that they block it for a review and a whole month passes and the suppor... Vis mer
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
Selskapet har svart
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
540 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to use
So far I like using myTu online banking. At first, when I have downloaded an app, it looked a little be weird and confusing. Now, I learnt how to use it. Easy. Customer support is great. Thanks
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Victory,
Thank you for sharing your experience! We’re glad to hear that once you got familiar with the app, it became easy to use — and that our customer support met your expectations. We truly appreciate your kind words.
Best regards,
myTU Team
Svar fra myTU
Dear Andrzej,
Thank you for your kind feedback! We’re happy to hear you’re satisfied. Warm regards to you as well!
Best regards,
myTU Team
Cortesia
Cortesia, gentilezza, professionalitá e rapidità nel risolvere problemi.
Grazie di esistere.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Sandro,
Thank you for your wonderful feedback! We’re delighted to hear you appreciated our courtesy, kindness, and quick support. Your words truly mean a lot to us.
Best regards,
myTU Team
Svar fra myTU
Dear Serri,
Thank you for your kind feedback! We’re glad to hear that you found the account opening process simple and the app intuitive. We truly appreciate your support.
Best regards,
myTU Team
Bellissima
2. mars 2026
Svar fra myTU
Dear Pasquale,
Thank you for your feedback! We’re delighted to hear you’re enjoying the service.
Best regards,
myTU Team
Great online banking app although not…
Great online banking app although not very intuitive.
2. mars 2026
Svar fra myTU
Dear Jon,
Thank you for your feedback! We’re glad you’re enjoying the app and appreciate your honest comment about usability. Your input helps us continue improving the experience.
Best regards,
myTU Team
Svar fra myTU
Dear Povilas,
Thank you for your feedback! We’re very happy to hear that you’re satisfied with our service.
Best regards,
myTU Team
Svar fra myTU
Dear Mario,
Thank you for your kind words! We’re glad you’re having a fantastic experience with us.
Best regards,
myTU Team
Bonifici bloccati
Ho effettuato un bonifico stamattina per trasferire i fondi su un altro conto, dove mi vengono erogati pagamenti che devo, e il bonifico è in revisione da stamattina, contatto assistenza che mi chiedono documentazioni ecc, le mando e non rispondo, assistenza inesistente, e necessito che arrivi quel bonifico, cambierò la recensione non appena sara risolto questo problema
Aggiornamento, passati oltre due mesi ancora il conto non e stato sbloccato, mi hanno dato una risposta letteralmente dopo 2 mesi dicendomi che potrei essere stato preso di mira da una truffa, rispondo, e ora devo aspettare altri due mesi per avere una risposta o i miei fondi che erano sul conto?
Assistenza zero, sono superati anche i limiti legali di un blocco conto!
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Mikael,
We’re sorry for the inconvenience. As a regulated financial institution, certain transfers may be temporarily placed under review and additional documentation may be requested. These checks are required and help ensure the security of all transactions.
Once the requested documents are received, the review is completed as soon as possible. If you need further assistance, please contact support@mytu.co and our team will be happy to assist you.
Kind regards,
myTU Team
Jelena was super kind and super effective
Jelena was super kind, she understood immediately my need, she gave me a prompt answer and she resolved my problem in few minutes. Thanks for your efficiency.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Bosoni,
Thank you for your wonderful feedback! We’re delighted to hear that Jelena was kind, quick, and efficient in resolving your issue. We truly appreciate your kind words and your trust.
Best regards,
myTU Team
Mi piace molto semplice da usare …
Mi piace molto semplice da usare ma il supporto è un pô lento a risolvere o dare risposte veloci ! Dovrebbero mettere più lingue nel supporto e anche telefonicamente per potersi capire meglio ! Spero che la mia richiesta di risolva in fretta grazie comunque dell’attenzione e disponibilità
22. oktober 2025
Svar fra myTU
Dear Anna,
Thank you for your feedback! We’re glad to hear you find the app simple and easy to use. We also appreciate your suggestions regarding faster responses and additional language support — your input helps us improve. We’ll do our best to resolve your request as quickly as possible.
Best regards,
myTU Team
Super banka
5. februar 2026
Svar fra myTU
Dear Lubova,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with our service.
Best regards,
myTU Team
Good
I’ve been with MyTu for several months already and everything works perfectly.
Thanks to Jelena from Customer support. Quick and informative responses. Recommend
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Tina,
Thank you for your kind feedback! We’re delighted to hear everything has been working perfectly for you. A special thanks for mentioning Jelena we’re glad she provided quick and informative support. We truly appreciate your recommendation.
Best regards,
myTU Team
una banca con un servizio cliente…
una banca con un servizio cliente chiaro e semplice,ringrazio in particolar modo jelena che in poche ore ha risolto uno dei miei dubbi.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Federico,
Thank you for your wonderful feedback! We’re happy to hear you find our service clear and simple, and we’re especially glad that Jelena was able to resolve your concern so quickly. We truly appreciate your support.
Best regards,
myTU Team
Svar fra myTU
Dear Ahti,
Thank you for your recommendation! We truly appreciate your support and are glad you’re satisfied with our service.
Best regards,
myTU Team
Svar fra myTU
Dear Mihails,
Thank you for your feedback! We’re glad to hear you find the service fast and convenient. We truly appreciate your support.
Best regards,
myTU Team
Blocco account
Buongiorno
È da due giorni che ho il conto bloccato, ho fatto un bonifico di 10 euro e dico dieci su un'altro Mio conto personale per coprire delle spese di gestione....... mi rispondono che si sta facendo una verifica........ assurdo
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Raffaele,
We understand your concern. Please note that, as a regulated financial institution, myTU is required to carry out compliance checks in certain situations. During this process, temporary restrictions may apply while the review is ongoing.
We kindly ask you to follow the instructions provided and respond to any information requests so the review can be completed as soon as possible.
Kind regards,
myTU Team
Personalmente mi ci trovo benissimo sia…
Personalmente mi ci trovo benissimo sia per quanto riguarda il conto personale che quello business, costi bassi e assistenza efficiente.
15. april 2025
Svar fra myTU
Dear Vittorino,
Thank you for your wonderful feedback! We’re delighted to hear that you’re satisfied with both your personal and business accounts, as well as our low costs and efficient support. We truly appreciate your trust.
Best regards,
myTU Team
Bonifico bloccato da 6 giorni
Buongiorno, ho inviato un bonifico normale su un'altro mio conto in data 4/02/26 ma a tutt'oggi 10/02/26 non lo vedo in entrata come mai? Ho consegnato tutto e tanti documenti a me richiesti , visura camerale, dichiarazione dei redditi, fatture. Da due giorni non ho più richieste e risposte. Voglio precisare che i dati sono tutti esatti modificherò la mia recensione dopo aver ricevuto il mio bonifico . Assistenza in chat non risponde alle domande. Chat ferme
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Guido,
Thank you for your patience. We understand your concern regarding the delayed transfer.
The transfer has now been successfully completed, and all documentation you provided was reviewed and found to be in order. As a regulated financial institution, myTU is required to perform ongoing monitoring of transactions, and in some cases payments may be temporarily held for manual review, which can cause delays.
We sincerely apologize for the inconvenience caused and appreciate your cooperation throughout the process. If you have any further questions, please don’t hesitate to contact us.
Best regards,
myTU Team
Svar fra myTU
Dear Marina,
Thank you for your feedback! We’re glad to hear you’re happy with the service.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.