Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Some time ago, MyTo blocked my account. There was no money in the account at the time, so I did not suffer any losses. About two months later, a friend of mine made a €900 payment to me but a... Vis mer
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
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Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
539 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Risposta estremamente rapida
Risposta estremamente rapida, cortesia chiarezza nei dettagli nellassistenza inviando anche link con video sull'utilizzo delle app e per ottenere carta bancomat fisica che in italia è ancora indispensabile,prezzi veramente concorrenziali ed economici consiglio vivamente MyTU per il proprio conto personale, bonifici immediati in pochi secondi da qualsiasi altro conto.
Grazie a Albert per la sua consulenza.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Lucia,
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience and that our support was helpful and clear.
We truly appreciate your recommendation and your trust in myTU.
Best regards,
myTU Team
ANCHE ULTIMO PICCOLO PROBLEMA RISOLTO…
ANCHE ULTIMO PICCOLO PROBLEMA RISOLTO IN QUALCHE ORA. STARÒ' PIÙ ATTENTO PROSSIME FRANSAZIONI...
GRAZIE MYTU
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your feedback! We’re glad to hear your issue was resolved quickly.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Svar fra myTU
Hi Antonio,
Thank you so much for your kind feedback! We’re thrilled to hear you’re fully satisfied with our service.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team
I would recommend it
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Renata,
Thank you for your recommendation! We truly appreciate your support and are glad you’re enjoying our service.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
VORSICHT
VORSICHT: myTU hält Gelder trotz Nachweis zurück – Medizinischer Notfall ignoriert!
Ich kann vor dieser Bank nur eindringlich warnen. Hier werden Kundengelder ohne Rechtsgrundlage einbehalten.
Willkürliche Sperrung: Nachdem Ende März/Anfang April 2026 Gelder (seriösen Überweisungen) eingingen und ich die Mittelherkunft lückenlos belegt habe, wurde mein Konto gesperrt. Besonders dreist: Die Sperrung erfolgte erst, nachdem ich mein Konto aufgrund der schlechten Kommunikation gekündigt hatte.
Medizinischer Notfall: myTU hält mehrere hundert Euro zurück, die ich lebensnotwendig für Medikamente benötige. Obwohl die Bank über meine gesundheitliche Notlage informiert wurde, verweist man stur auf eine „interne 30-Tage-Regel“, die klar gegen EU-Zahlungsrichtlinien (PSD2) verstößt. Absurderweise wurden lediglich 0,46 € überwiesen, der Rest wird einbehalten.
Inkompetenz & Vorwände: Als Vorwand für den Einbehalt von Summe XXXX € wird ein Kaufvertrag für ein Auto verlangt – ein Dokument, das in Deutschland erst NACH der Zahlung erstellt wird. Diesen Marktstandard ignoriert die Bank völlig. Durch diese Verzögerung ist mir ein lukratives Geschäft und damit ein erheblicher Gewinn entgangen.
Die Mitarbeiter agieren empathielos, inkompetent und arbeiten mit Textbausteinen, während es um die Gesundheit von Kunden geht. Die litauische Zentralbank (Lietuvos bankas) ist bereits eingeschaltet. Finger weg von dieser Bank!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Heinz,
Thank you for sharing your feedback. We take all client concerns seriously, especially those involving urgent personal circumstances.
As a licensed Electronic Money Institution regulated by the Bank of Lithuania, myTU is legally required to perform mandatory security and compliance reviews on certain transactions and accounts. These procedures are not arbitrary; they are a strict requirement under EU Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations to ensure the safety of the financial system.
Regarding your specific concerns:
Account Reviews: Our compliance reviews are triggered by automated systems based on regulatory criteria. These reviews are independent of any account closure requests.
Access to Funds: During a standard review, funds are not "seized" or "withheld" without cause. Once a review is completed and the necessary documentation is verified, accounts are restored to active status.
Documentation: We understand that market standards for documentation (such as sales contracts) can vary by country. Our team works to verify all provided information as quickly as possible within the framework of Lithuanian and EU law.
We can confirm that your account review has been completed, and your account is fully active. We have also reached out to you directly via our official support channels to provide a detailed explanation and a resolution to your concerns.
We regret any stress caused by these mandatory regulatory procedures and remain committed to providing a secure service for all our members.
Best regards,
myTU Team
Svar fra myTU
Dear Janis,
Thank you for your great review! We’re very happy to hear that you are satisfied with the quality of our services and that everything is meeting your expectations.
We truly appreciate your trust in myTU!
Kind regards,
myTU Team
Kvalitné a rýchle platby bez problémov
Kvalitné a rýchle platby bez problémov spoľahlivá banka
27. mars 2026
Svar fra myTU
Dear Lubomir,
Thank you for your wonderful review! We’re very happy to hear that you find our payments fast, reliable, and problem-free.
We truly appreciate your trust in myTU !
Kind regards,
myTU Team
Svar fra myTU
Dear Andrejs,
Thank you for your great feedback! We’re happy to hear that everything is working well for you !
Kind regards,
myTU Team
Super schnelles unkompliziertes…
Super schnelles unkompliziertes eröffnen eines Kontos. Bin begeistert....
27. mars 2026
Svar fra myTU
Dear David,
Thank you for your wonderful review! We’re glad you found the account opening process fast and simple!
Kind regards,
myTU Team
Svar fra myTU
Dear Timmy,
Thank you for your kind words! We’re very happy to hear that you’re satisfied with myTU !
Kind regards,
myTU Team
Ko ts lielisks vis labi ir
27. mars 2026
Svar fra myTU
Dear Marcis,
Thank you for your feedback! We’re pleased to hear that everything is going well for you !
Kind regards,
myTU Team
Svar fra myTU
Dear Jaan,
Thank you for your review! We’re glad you appreciate both the privacy and speed of our services !
Kind regards,
myTU Team
Services are ok regardin the fees
Services are ok regardin the fees, BUT free withdrawal and up with some Cash-machine bank charges anyways. 3-5-7-10 EUR on top. Card is no longer Free, 1 EUR month. When something happens (Stolen card, hacked purchases) HELPLINE is impossible to reach and is nearly non existant! Did not meet my expectations
27. mars 2026
Svar fra myTU
Hello Gints,
Thank you for your feedback.
We would like to clarify that our card fee has consistently been €1 per month and is clearly communicated at the time of card issuance, as well as in our pricing page. ATM fees may also depend on the operator of the cash machine, which is outside of our control and is disclosed in advance.
Regarding the transactions mentioned, we have previously provided guidance on how to proceed, including the appropriate steps in case of unauthorized activity. However, based on our records, we have not received further communication from you since December.
We remain open to resolving any outstanding matters once we receive the necessary details.
Kind regards,
myTU Team
Support not willing to close an inactive account
I opened an account years ago but never really used it.They keep on sending me emails permanently although I asked their support to stop this and simply close my account. But the support is not helpful and refuses to close the account or stop this emails.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Paul,
We’re sorry to hear about your experience. We would like to review your case in detail and assist you properly.
Please contact us directly through our email support@mytu.co so our team can verify your account and handle your request accordingly. Once we receive your message, we’ll make sure to investigate and provide you with clear guidance regarding the account closure and email preferences.
We look forward to resolving this for you.
Kind regards,
myTU Team
Nice online bank
24. november 2025
Svar fra myTU
Dear Vitalijs,
Thank you for your kind review! We’re happy to hear you’re enjoying our online banking services
Kind regards,
myTU Team
Pessimo pessimo sono 5 gg che tento di…
Pessimo pessimo sono 5 gg che tento di recuperare un giroconto fatto da una banca italiana sono disperata fanno domande assurde 0 criterio addiritura chiedono dove spendo i miei soldi è follia mai più veramente vergognoso essere trattata da ladra o peggio da mafiosa questi stanno fuori molto meglio revolut percarità vediamo per quanto ancora dovranno tenersi i miei soldi questi ladri lituani.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Valeria,
We strongly reject the accusations made in this review.
Your transfer was temporarily pending due to SEPA network processing timelines, which are outside of our direct control. In addition, as a regulated financial institution, we are required to perform certain security and compliance checks where necessary. These procedures are standard across the banking industry.
All your transactions have now been completed, and you were informed accordingly.
We understand that delays can be frustrating, especially when funds are needed urgently. However, allegations of criminal behavior or offensive remarks toward our institution are neither accurate nor acceptable.
myTU is a regulated financial institution operating under European financial supervision and strict compliance standards.
If you still have any concerns, we invite you to contact us directly at support@mytu.co so we can assist you further.
Kind regards,
myTU Team
Great assistance
Great assistance. Account is very good. Thank you.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Matteo,
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying your account and that our assistance met your expectations.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team.
Jelena отвечала всегда очень помогла
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Andrejs,
Thank you for your kind feedback! We’re very happy to hear that Jelena was always responsive and helpful. We truly appreciate your support.
Best regards,
myTU Team
myTU is illegally withholding €2,300 of…
"My account is currently restricted, preventing me from accessing €2,100 over a small €178 dispute that I already authorized for refund. Despite providing medical documentation for my mother's urgent needs, the bank refuses to release the excess balance. I have officially involved the Italian Embassy in Vilnius and the Bank of Lithuania (Case 123446). I am simply asking for my funds to be released for medical necessity."
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Salvatore,
We understand this situation is stressful, and we sincerely empathize with the urgency you describe.
However, it is important to clarify that your account restriction is related to a formal SEPA recall procedure. As a regulated financial institution, we are legally required to follow specific regulatory processes and timelines in such cases.
We have been communicating with you through our official support channels and will continue to provide updates as permitted within regulatory constraints.
If you wish to pursue a formal complaint, you are entitled to do so through our official complaints procedure or via the Bank of Lithuania, as previously explained.
We remain committed to resolving the matter in accordance with the law.
Kind regards,
myTU Team.
Easy to use
So far I like using myTu online banking. At first, when I have downloaded an app, it looked a little be weird and confusing. Now, I learnt how to use it. Easy. Customer support is great. Thanks
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Dear Victory,
Thank you for sharing your experience! We’re glad to hear that once you got familiar with the app, it became easy to use — and that our customer support met your expectations. We truly appreciate your kind words.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.