Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Some time ago, MyTo blocked my account. There was no money in the account at the time, so I did not suffer any losses. About two months later, a friend of mine made a €900 payment to me but a... Vis mer
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
Selskapet har svart
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
538 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ich bin bisher wirklich sehr zufrieden…
Ich bin bisher wirklich sehr zufrieden mit der unkomplizierten Abwicklung, dem guten Support - hier sind vor allem die Geschwindigkeit und Kompetenz hervorzuheben.
Ganz klar volle Punkte!
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Jens,
Thank you so much for your kind feedback! We’re delighted to hear you’re satisfied with the smooth experience and the speed and quality of our support.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
Everything is good
Everything is good! It is unkomplicazrd!
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your feedback! We’re glad to hear everything is working well and that your experience has been smooth.
Best regards,
myTU Team
5/5 on both occasions
I received a reply faster than expected on both occasions and got what I asked for, without the need to ask any follow up questions nor go back and forth.
I rate both times I've reached out 5/5
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your feedback! We’re delighted to hear your requests were handled quickly and efficiently without the need for follow-ups.
We appreciate your support.
Best regards,
myTU Team
Freundliche und schnelle Hilfe von…
Freundliche und schnelle Hilfe von Jelena.
👍👍👍👍👍👍👍👍
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Wilhelmine,
Thank you for your kind feedback! We’re happy to hear you received friendly and fast assistance.
We’ll be sure to share your comments with our team.
Best regards,
myTU Team
Professionale
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Mauro,
Thank you for your feedback! We’re glad to hear you had a professional experience with our service.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Risposta veloce e molto attenta alle…
Risposta veloce e molto attenta alle mie richieste.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your kind feedback! We’re glad to hear our support was quick and attentive to your needs.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Persone molto valide
Persone molto valide, molto attente hai dettagli,pronte a rispondere alle nostre esigenze
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Tatiana,
Thank you for your feedback! We’re happy to hear our team met your expectations and provided attentive support.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
The support from Jelena !
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Guy,
Thank you for your feedback! We’re glad to hear you had a great experience with our support team.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team
Ich hatte ein kleines Problem mit der…
Ich hatte ein kleines Problem mit der MyTu Bank, welches von Francesco sehr schnell und unbüokratisch abgearbeitet wurde zu meiner vollsten Zufriedenheit. Ich bin sehr zufrieden mit dieser Bank.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Klaus,
Thank you for your kind feedback! We’re glad to hear your issue was resolved quickly and smoothly, and that you’re satisfied with our service.
We’ll be sure to share your feedback with our team.
Best regards,
myTU Team
Service is fine
Service is fine, product is great, happy to use it, however, employee Jelena is very inappropriate on multiple occasions, passive aggressive talking, angry comments, i think if you hate your job, find something better, because this behaviour is pushing customers away.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Aiste,
Thank you for your feedback. We’re glad to hear you’re happy with the product, but we’re sorry to learn about your experience with our support.
This is not the standard we aim to provide. Please contact us at support@mytu.co
so we can review this matter further.
Best regards,
myTU Team
Svar fra myTU
Hi,
Thank you for your feedback! We’re glad you’re getting started with myTU and hope you continue to have a great experience.
If you need any assistance, feel free to reach out.
Best regards,
myTU Team
Very quick support with more than…
Very quick support with more than enaught requested information )
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your feedback! We’re happy to hear our support was quick and helpful.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Ich wurde bestens von dem Mitarbeiter…
Ich wurde bestens von dem Mitarbeiter Albert bei myTU beraten! Ich bin sehr zufrieden!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
Thank you for your kind feedback! We’re happy to hear you had a great experience with our support team.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Альбер из техподержки mytu очень…
Альбер из техподержки mytu очень любезный помог очень быстро решить мою проблему я не ошибся когда доверился вашему банку
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Igorj,
Thank you for your feedback! We’re glad to hear our support team was able to assist you quickly and efficiently.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
Ich habe einen lieferanten auf ein myTu…
Ich habe einen lieferanten auf ein myTu Konto überwiesen. Leider hatte der aber zwischenzeitlich das Konto aufgelöst. Wir haben den Betrag vor 30 Tagen überwiesen und warten immer noch auf die Rückzahlung. Unverschämt
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi,
We’re sorry to hear about your experience. Based on the information provided, we are currently unable to identify this case or verify the situation described.
Please contact us at support@mytu.co with more details (such as transaction date and amount) so we can review your case and assist you further.
Best regards,
myTU Team
Risposta pronta e chiara
Risposta pronta e chiara. Assistenza funziona benissimo
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Cornel,
Thank you for your kind feedback! We’re glad to hear that our support was prompt and clear, and that everything is working well for you.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team.
Bin auf Betrüger hereingefallen und die…
Bin auf Betrüger hereingefallen und die Bank hat dann das Konto gesperrt, trotz Einreichung aller geforderten Unterlagen weigert sich die Bank das Konto freizugeben und verweist ständig an die örtlichen Behörden. Fazit: Finger weg von myTU, die sind nicht besser als die Betrüger auf welche ich hereingefallen bin und behalte Geld ein
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Joachim,
We understand your frustration, however account restrictions are applied strictly in accordance with regulatory requirements and cannot be lifted until the review process is fully completed.
Our team has already provided information regarding your case through our support channels. For security and data protection reasons, we are unable to discuss account-specific details here.
If you require further clarification, please contact us at support@mytu.co
Best regards,
myTU Team.
Account locked for months and eventually unlocked - After Formal complaint
My account has now been unlocked after being locked since January 2026. I have regained access to my funds.
Original review (from 13th April, 2026):
My account was locked for months with my money inside after my residence permit expired. I provided my new permit immediately, but myTU refused to return my funds or give me a bank statement. Customer support sent only generic templates. I submitted a formal complaint and escalated publicly.
What finally worked:
After I posted this review and filed a formal complaint, myTU eventually requested additional documents (self-employment registration with the authorities). Once I provided those, they unlocked my account.
Final verdict:
myTU is a regulated bank that follows compliance rules strictly. If your documentation is not perfect, your account will be locked. Customer support is slow and unhelpful until you escalate. However, they did eventually resolve my case.
If you use myTU, keep your documents perfectly updated and be prepared for long delays if anything goes wrong.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Marcoley,
thank you for reaching out. We have received your formal complaint submitted on April 3rd regarding the restriction on your account and your request for the return of funds.
We apologize for the delay in providing a final resolution following your document update in March. Please be assured that your case is currently being reviewed by our Quality & Complaints department. As a regulated institution, we must complete a mandatory review of account activity whenever there has been a significant gap in documentation validity.
We appreciate your patience while we finalize this process.
myTU Team
Customer service
Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was an urgent transfer. However, support responded using templates and didn't provide any precise or reassuring answers about when the transfer would be processed. I was very frustrated. This has never happened before; operators were always polite and tried to resolve the issue as quickly as possible. Please improve customer service.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Aleksandrs,
Thank you for your feedback. We’re sorry to hear about the delay and understand how frustrating this situation must have been, especially for an urgent transfer.
We appreciate your comments regarding communication and will use them to improve our service. If you need any further assistance, please contact us at support@mytu.co
Best regards,
myTU Team
Risposta estremamente rapida
Risposta estremamente rapida, cortesia chiarezza nei dettagli nellassistenza inviando anche link con video sull'utilizzo delle app e per ottenere carta bancomat fisica che in italia è ancora indispensabile,prezzi veramente concorrenziali ed economici consiglio vivamente MyTU per il proprio conto personale, bonifici immediati in pochi secondi da qualsiasi altro conto.
Grazie a Albert per la sua consulenza.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Lucia,
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience and that our support was helpful and clear.
We truly appreciate your recommendation and your trust in myTU.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.