Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mein konto wurde vor fast 3 Monaten gesperrt trotz hohem Guthaben drauf ich komm an niemanden ran hotline nur englisch nie mehr diese Bank
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
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Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
537 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra myTU
Hello Charles,
Thank you for your feedback! We’re glad to hear you had a fantastic experience with myTU.
Best regards,
myTU Team
Svar fra myTU
Hello Sander,
Thank you for your great feedback! We’re glad to hear you find our service fast and reliable.
Best regards,
myTU Team
Svar fra myTU
Hello,
Thank you for your feedback! We’re happy to hear you found the service quick and easy to use.
Best regards,
myTU Team
Veloce semplice sono stata guidata con…
Veloce semplice sono stata guidata con professionalita veramente pochi minuti per aprire conto e carta
Peccato che non abbiano assistenza e non rispondono a email facile fare tutto iter per aprire il conto ma poi non si hanno informazioni né assistenza rivaluta la questione è prendo in considerazione di chiudere il conto peccato sembrava perfetta
13. mai 2026
Svar fra myTU
Hello Veralda,
Thank you for your kind review! We’re glad to hear the card opening process was quick and professional, and that our support team was able to assist you clearly.
Best regards,
myTU Team
Svar fra myTU
Hello Bogdan,
Thank you for your feedback! We’re pleased to hear that everything is going well with myTU for you.
Best regards,
myTU Team
Svar fra myTU
Hello Juris,
Thank you for your review! We’re glad to hear you’re enjoying myTU.
Best regards,
myTU Team
Leicht zu händeln
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Birgit,
Thank you for your feedback! We’re happy to hear you find myTU easy to use.
Best regards,
myTU Team
An unauthorized amount was debited from…
An unauthorized amount was debited from my account twice. The company that made the debits did not respond to my inquiries, but MyTu’s customer support team stepped in and arranged for the two amounts to be refunded.
The MyTu support team member assisted me very professionally and explained the necessary steps in a way that was easy to understand, which ultimately led to a successful resolution.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Raymund,
Thank you for sharing your experience. We’re very glad to hear that our support team was able to assist you professionally and help bring the matter to a successful resolution.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
Svar fra myTU
Hello Pavel,
Thank you very much for your kind review! We’re happy to hear everything has been perfect for you, and we truly appreciate your support.
Best regards,
myTU Team
Хороший сервис, техподдержки.
Быстрое решение проблем. И хорошая служба техподдержки.
10. september 2025
Svar fra myTU
Hello Valerijs,
Thank you for your feedback! We’re glad to hear you’re satisfied with both our service and support. Helping resolve issues quickly is always our priority.
Best regards,
myTU Team
Я очень благодарна Francesco за помощь
Я очень благодарна Francesco за помощь. Все супер Вы оучшие
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
Thank you for your kind words! We’re very happy to hear that Francesco was able to help you and provide a great experience.
We’ll make sure your feedback is shared with him.
Best regards,
myTU Team
Rapidi nelle risposte ed efficienti
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Giovanni,
Thank you for your review! We’re pleased to know you found our responses fast and efficient — that’s exactly what we strive for every day.
Best regards,
myTU Team
Molto cordiali e risposte immediate…
Molto cordiali e risposte immediate complimenti
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
Thank you for your kind feedback! We’re glad you experienced friendly and prompt support. Your words truly motivate our team.
Best regards,
myTU Team
Größte Betrügerbank
Größte Betrügerbank – Finger weg!
Ich warte seit fast 1 Jahr auf die Auszahlung meines Restbetrags von meinem bereits geschlossenen Konto. Immer wieder heißt es nur, dass „es geprüft wird“, aber es passiert nichts. Und genau wie unten geantwortet wird mir auch seit 1 Jahr über kundenservice livechat geantwortet ihr Konto wird überprüft und dies das und das seit einem Jahr wer glaubt das die überprüfung über ein 1 Jahr dauert habe ich noch nie bei einem anderem Bank erlebt sowas deswegen Finger weg von dem Betrügern und niemals Konto öffnen habt später noch Kopfschmerzen wegen die
Eine Anzeige wurde bereits erstattet und rechtliche Schritte wurden ebenfalls eingeleitet.
Auf gar keinen Fall hier ein Konto eröffnen. Man wird nur hingehalten und abgezogen.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
We understand your frustration, however account restrictions may be applied in accordance with regulatory requirements and cannot be lifted until the review process is completed.
These procedures are mandatory for regulated financial institutions and are not applied arbitrarily. For security and data protection reasons, we are unable to discuss account-specific details here.
If you require further clarification, please contact us through our official support channels.
Best regards,
myTU Team
Mytu bank sperrt Konto
Mytu bank.. hat von jetzt auf gleich mein Konto gesperrt.Nach Zahlreichen Versuchen den Support zu erreichen.. keine Chance.. Support ist nicht zu erreichen.. hunderte von Euros weg.Ich habe Kinder zu Hause die Hunger haben.Die Bank hat mein komplettes Geld gesperrt , Support meldet sich nicht, in der App steht warten sie 10 Minuten dann meldet sich ein Mitarbeiter, ich habe das 20 mal gemacht , immer gewartet , bis immer nach 10 Minuten die Nachricht erscheint , gerade ist niemand zu erreichen , hinterlassen sie eine Nachricht.. auch 20x gemacht. Niemand meldet sich.Ich mache das jetzt schon seit einer Woche jeden Tag.Geld weg, Bank meldet sich nicht.Habe versucht das konto zu kündigen und das dass Guthaben auf ein Referenzkonto überwiesen wird.Geht auch nicht.Null chance irgendetwas zu machen.Ich laufe seit einer Woche ohne Geld herum.Es ist alles auf mytu bank, und man kommt nicht mehr ran. Update : Mein mytu Konto ist jetzt seit 2 Wochen gesperrt. Ich muss mir schon ständig Geld leihen. Unmöglich. Nachtrag: 16.05.26 .. immernoch gesperrt und keine Antwort von irgendjemanden.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Markus,
We understand your frustration, however account restrictions may be applied in accordance with regulatory requirements and cannot be lifted until the review process is completed.
Our team has been in contact with you through our support channels regarding your case. For security and data protection reasons, we are unable to discuss account-specific details in a public review.
If you require further clarification, please continue contacting us through our official support channels.
Best regards,
myTU Team
Svar fra myTU
Hi Martina,
Thank you for your feedback! We’re glad to hear you’re happy with your experience.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Havent used service since 2023
Havent used service since 2023, tested for couple of months, deleted app, as Ive tested other suitors for family joint accounts(Revolut, Wise etc). None of which have monthly fees nor weird "account negative" monthly reminders of 21-25€ two consecutive years for "use of services" whereas account deletion seems to be as complicated as signing up(no delete account or client profile personal data) unless one goes through terms and conditions refered page to be referred onto a third page which is blank. Checked all their spam- 2 years ago my account was "23€ negative" for their fees of passive service for holding not more than my signup day data. Now 1.may 2026 my "debt" 25€? Unpaying resulting as court order or something. Thats one way to lose clients from my perspective. Happy with Wise. No fees, spam or nonsence. Virtual card (Gpay) monthly fee? Send the card back for recycling? Could and should be an option on how to delete this "subsciption"for good.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Sandra,
Thank you for your feedback. We’d like to clarify that your account remains active, including an issued card, and currently has a negative balance due to applicable service fees as outlined in our Terms & Conditions at the time of account creation.
Please note that deleting the app does not close the account. To proceed with account closure, the negative balance must first be settled.
If you would like assistance with this process, please contact us at support@mytu.co
Best regards,
myTU Team
myTU globally good
Updated july 2026 : they are a real EMI, not a scam
But
If you do more than 5 payments per day they freeze your account and they are very long to give your money back BUT they do it, they are longs but honests
Then beware don’t use it as a business account
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Brice,
As a European Electronic Money Institution regulated by the Bank of Lithuania, myTU is strictly required by law to monitor account activity and maintain full compliance with regulatory standards.
Your account was closed due to a breach of our Terms and Conditions. Following the completion of our review and termination procedures, all remaining account funds were transferred in full to your external bank account.
myTU does not withhold customer funds once regulatory account closure procedures are finalized, and your account remains closed with a zero balance.
Sincerely,
myTU Team.
Svar fra myTU
Hi Marek,
Thank you for your feedback! We’re glad to hear everything is working well for you.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Ich bin bisher wirklich sehr zufrieden…
Ich bin bisher wirklich sehr zufrieden mit der unkomplizierten Abwicklung, dem guten Support - hier sind vor allem die Geschwindigkeit und Kompetenz hervorzuheben.
Ganz klar volle Punkte!
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hi Jens,
Thank you so much for your kind feedback! We’re delighted to hear you’re satisfied with the smooth experience and the speed and quality of our support.
We truly appreciate your trust in myTU.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.