Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Mein konto wurde vor fast 3 Monaten gesperrt trotz hohem Guthaben drauf ich komm an niemanden ran hotline nur englisch nie mehr diese Bank
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
Selskapet har svart
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è interve... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
537 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
mi hanno bloccato il conto
mi hanno bloccato il conto con dentro i miei solti da agosto dell'anno scorso ho scritto e riscritto e continuavano a temporeggiare! sono passati oltre 10 mesi e il mio conto è ancora bloccato quindi state attenti tutti lo sconsiglio vivamente
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Chaima,
We understand your frustration. Please note that account restrictions and closure decisions are not applied arbitrarily, but in accordance with regulatory, security, and legal requirements.
The outcome of your case has already been communicated through our official support channels. For privacy and data protection reasons, we cannot provide further account-specific details in a public review.
Best regards,
myTU Team
Francesco (myTU),
Francesco (myTU),
Labai ačiū už tikslią ir aiškią informaciją.Ji buvo naudinga ir greita.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Tomas,
Thank you for your kind feedback! We’re glad to hear that Francesco provided clear, accurate, and helpful information.
We’ll be sure to share your kind words with him.
Best regards,
my tu...... is perfect for me
Very easey sing in......and i hope all itis ok....
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
Thank you for your feedback! We’re happy to hear that signing up was easy and that myTU is a good fit for you.
Best regards,
myTU Team
Le professionalisme
Le professionalisme, le sérieux, la courtoisie, la rapidité de l'enquète et la persévérence de Madame Maryanaface à mes doutes .
Sans elle j'aurais perdu une belle somme en euros.
Ce service compétant est exceptionnel, car pour moi unique en Europe.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Claude,
Thank you very much for your kind feedback! We’re delighted to hear that Maryna was able to support you with professionalism, care, and persistence.
We truly appreciate your trust in myTU and will be sure to share your kind words with her.
Best regards,
myTU Team
Ich muss meinen großen Dank an…
Ich muss meinen großen Dank an Francesco aussprechen!
Er hat mir sehr geholfen, einen ganz miesen Betrug aufzudecken!
MyTu ist äußerst hilfsbereit und sehr zuverlässig!
Vielen Dank dafür!
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Rena,
Thank you very much for your kind feedback! We’re delighted to hear that Francesco was able to assist you and help uncover the issue.
We truly appreciate your trust in myTU and will be sure to share your kind words with him.
Best regards,
myTU Team
Mi e stato bloccato account per un…
Mi e stato bloccato account per un bonifico in entrata sapete quanto tempo occorre per sbloccare?
E un mese che ho account bloccato e non ricevo rispoata da nessuno ne email nd supporto
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Daniele,
We’re sorry to hear about your experience. In some cases, incoming transfers may trigger additional review in line with regulatory and security obligations.
Unfortunately, we are unable to provide an exact timeframe in a public review. Please contact us through our official support channels so we can assist you further.
Best regards,
myTU Team
Charging fee for everything, account closure for no reason
The first red flag was when I had to pay huge fees for basic services - getting documents and making sepa transfers.
It ended in a bad way as expected - they just closed my account WITH MONEY ON IT without any explanation.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Ingemar,
We’re sorry to hear about your experience. We would like to clarify that standard SEPA transfers are not subject to the fees described in your review.
The only fee in this case related to a manually requested document, which was disclosed and accepted in advance. You were also informed of the account closure and the process for withdrawing the remaining funds.
For privacy reasons, we cannot discuss further account-specific details here.
Best regards,
myTU Team
Ricarica Postepay non riuscita – risolta da Francesco
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è intervenuto rapidamente. Ha verificato la transazione, annullato l'operazione e riaccreditato l'importo sul conto. Comunicazione chiara, niente giri di parole. Do 5 stelle per la gestione, non per il problema iniziale che ovviamente c'è stato.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Giuseppe,
Thank you for your detailed feedback! We’re glad to hear Francesco was able to assist you quickly, resolve the issue, and provide clear communication throughout the process.
We’ll be sure to share your kind words with him.
Best regards,
myTU Team
Ottima banca ottima app problema…
Ottima banca ottima app problema risolto subito
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Carmine,
Thank you for your kind feedback! We’re glad to hear you’re enjoying the app and that your issue was resolved quickly.
Best regards,
myTU Team
I am happy using myTU
I am happy using myTU. Even when there are compliance related things, which usually take quiet long on other banks, myTU handled it fast and very satisfying :)
I can absolutely recommend them.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Nico,
Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with myTU and that your experience with our compliance process was smooth and satisfying.
We truly appreciate your recommendation.
Best regards,
myTU Team
Salve a tutti qualcuno mi può aiutare…
Salve a tutti qualcuno mi può aiutare non riesco a entrare più nel app con la password d ale impostata..
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Vincenzo,
We’re sorry to hear about your experience. Please note that we have already sent you an email with instructions on how to access your account again.
You can also contact us directly through our official support channels if you need any further assistance.
Best regards,
myTU Team
Definitivamente no lo recomiendo
Definitivamente no lo recomiendo. Han bloqueado mi cuenta sin justificación. Me he comunicado con su servicio al cliente y solo dicen que es por motivos de "seguridad" pero no dan más detalles, tampoco dicen lo que necesitan para aclarar el inconveniente y porsupuesto, se tomaré accion si siguen haciéndolo de esta manera. Durante el proceso, se quedan con tu dinero mientras tanto, apropiándose de forma indebida de los recursos monetarios de sus clientes.
Adicional a esto, denuncian el comentario para intentar eliminarlo y luego como no pueden, te escriben indicando que se han puesto en contacto y es totalmente falso.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Andres,
We understand your frustration, however account restrictions may be applied where additional review is required in line with regulatory and security obligations.
Please note that our team has already been in contact with you through the official support channels regarding your case. For privacy and data protection reasons, we are unable to discuss account-specific details in a public review.
Best regards,
myTU Team
Pagarbus operatyvus bendravimas su…
Pagarbus operatyvus bendravimas su klientais
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Ieva,
Thank you for your kind feedback! We’re glad to hear you appreciated our respectful and prompt communication.
Best regards,
myTU Team
I‘ve changed my phone.
I‘ve changed my phone.
MyTU doesn’t work anymore after copying.
I‘ve an email to the support.
Under 10 minutes time, they‘ve called me back. I became the right information and way to fix it, additional as an email.
5 minutes later it works again!
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Jörg,
Thank you very much for your detailed feedback! We’re glad to hear our support team was able to assist you quickly and help resolve the issue with your new phone so promptly.
Best regards,
myTU Team
Super bank love you
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Valerija,
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying myTU so much.
Best regards,
myTU Team
Svar fra myTU
Hello Maurizio,
Thank you for your kind feedback! We’re glad to hear that Francesco provided you with professional support.
We’ll be sure to share your comments with him.
Best regards,
myTU Team
Per il momento sono mal contenta o…
Per il momento sono mal contenta o fatto un bonifico dal mio conto aziendale sul conto privato mytu e la transazione e i soldi sono bloccati per verificare non so cosa,mia chiesto il estratto conto aziendale,per verifica di non so che sul bonificò si vede chiaro mio nome e cognome,da ieri soldi sono in pendente,sono molto mal contenta,mi dispiace pero non mi aspettavo una cosa cosi
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Karina,
We’re sorry to hear about your experience. In some cases, transfers may be temporarily pending while additional compliance checks are carried out. These reviews are required to ensure account security and to comply with regulatory obligations.
We understand this may be frustrating, and we appreciate your patience while the review is completed. For privacy reasons, we are unable to discuss account-specific details here.
Best regards,
myTU Team
Svar fra myTU
Hello Alessandro,
Thank you for your feedback! We’re glad to hear you find the app easy to use and appreciate its simple, user-friendly design.
Best regards,
myTU Team.
I had a very good experience with…
I had a very good experience with Albert from the myTU Customer Support Team. He was polite, professional, and kept me informed throughout the whole process. The issue was resolved successfully, and I really appreciate the patience and support provided. Thank you for the excellent customer service.
Thank you Albert 🙏
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Pero,
Thank you very much for your kind feedback! We’re delighted to hear that Albert provided you with professional and supportive assistance throughout the process and that your issue was resolved successfully.
We’ll be sure to share your kind words with him.
Best regards,
myTU Team
Bloccano i bonifici in uscita anche se…
Bloccano i bonifici in uscita anche se inviati ad un conto a proprio nome. Follia proprio. Scappate finché siete in tempo
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Gabor,
We’re sorry to hear about your experience. Please note that your transfer was temporarily pending due to a compliance review, which may be required in certain cases in line with regulatory obligations.
The review has now been completed, your transfer has been processed, and your account is operating normally. For privacy reasons, we are unable to discuss account-specific details here.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.