Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He pro... Vis mer
Support members Maryana and Alejandro gave me fast, good and right answers, helping to get my new plastic card and add my virtual card to gpay. Thank You!
Selskapet har svart
Llevo muy poco con esta cuenta, ya que me habían hablado bien de ella. Pero un buen día, sin motivo me han dado un bloqueo por motivos de seguridad me dicen con el que llevo más de 10 días, he hecho t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Experience convenient & affordable mobile banking, made for everyone.
Kontaktopplysninger
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
4,0
Bra
533 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 91 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Remaining funds from closed account.
Although the process took much longer than expected, the issue was eventually resolved and I received my funds in full. The entire process lasted almost five months, which was frustrating, and communication could have been faster and clearer. However, I appreciate that the matter was ultimately resolved positively. I hope the company can improve its response times and customer support to provide a better experience for future customers.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Silver,
Thank you for updating your feedback. We appreciate your acknowledgment that the matter was resolved and that you received your funds in full. We also take your comments on communication and response times seriously and will use them to improve our service.
Best regards,
myTU Team
Piattaforma bancaria digitale molto buona
Piattaforma bancaria digitale molto buona. Ho chiesto informazioni tramite email e ho avuto subito risposte pertinente da Maryana, molto gentile e professionale.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Massimo,
Thank you very much for your kind feedback! We’re delighted to hear that you had a positive experience with our digital banking platform and that Maryana was able to assist you promptly and professionally.
Best regards,
myTU Team.
Account Frozen & No Funds Released for over 30 days.
They frozen my account & funds for over a month since 20th of May, they told me it would take 30 business days to review my case - it's now been over a month and they just told me to wait ANOTHER 30 business days..
Edit:
All of this started after I received a 340€ chargeback which I fully APPROVED of, meaning I said "yes send the money back" because the buyer of my freelance video editing work wanted a refund. But this froze all my other funds & account as well.
Here are both the emails I got:
" 21 May 2026, 11:35 EEST
Thank you for following up with us.
You received the notification twice due to an update made to your case. Please be informed that our team has been notified of your decision and is actively working on the matter.
We understand your concerns and sincerely regret any inconvenience this situation may have caused. However, please note that we are required to comply with our refund policy before any frozen funds can be released.
Refunds are typically processed within 30 days. Once the agreed refund has been completed, our team will review your account accordingly. Until then, we are unable to provide additional updates or expedite the process."
"28 Jun 2026, 15:28 EEST
Hello,
Our team has been notified about your decision and is now actively working on this.
We understand your concerns and regret the inconvenience this situation may have caused. Please note, however, that we are required to comply with our refund policy before any frozen funds can be released.
Refunds are typically processed within 30 business days. Once the agreed refund has been completed, our team will review your account accordingly. Until then, we are unable to provide additional updates or expedite the process.
We appreciate your patience and cooperation while this matter is being finalized. Should there be any changes or if further details are required, we will inform you promptly via email or the myTU app.
Kind regards,
Maryana
myTU Customer Support Team"
- As you can see it's a copy paste of the previous email.. they are actively delaying refunds from closed accounts.
I am now moving to action, filing a complaint with the bank of Lithuania.
Highly recommend you guys keep distance from MyTu.
Will keep updating this post as this case moves on.
Edit1: 03.07 MyTu finally responded with no copy pasta after responding to this Review. Telling me it's not been full 30 business days yet only 25/30 - so next update in 5 business days.
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Raphael,
We would like to clarify the facts regarding your account status, as the timeline and details presented in your review are inaccurate.
As a regulated electronic money institution, we are legally required to restrict accounts and perform standard compliance reviews when incoming transactions are officially disputed.
When we contacted you regarding a disputed incoming transfer of €340.00, you explicitly confirmed in our chat on May 20, 2026: "Yes I approve" to reversing these funds. We acted immediately on your written authorization.
We have not delayed your funds or reset any timelines. We explained from the beginning that standard compliance and dispute reviews of this nature can take up to 30 business days. When you followed up on June 28, only 25 business days had passed, and our team simply reminded you of this standard processing window—we did not add "another" 30 days.
These procedures must be handled strictly in accordance with regulatory requirements, and we cannot bypass standard compliance protocols.
Sincerely,
argent bloqué depuis lundi 22/06/2026
argent bloqué depuis lundi 22/06/2026
je reçois un virement de mon employeur, argent bloqué, on me demande contrat de travail etc ( la légalité de cela est encore à prouver) je fourni en 2 temps et silence radio !! donc si j ai besoin de mon argent pour vivre impossible !! ils se cachent derriere des articles etc mais vous bloquez mes fonds ok mais dès lors que je vous envoi les justificatifs cela doit être réglé dans l heure soit vous débloquez soit vous renvoyé les fonds !! pourtant cela avait bien commencé mais dès lors qu une neo banque vous demande un justificatif fuyez car ils vont cloturer le compte au final
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Kaba,
We understand your frustration, but we must clarify that account restrictions and closure decisions are never applied arbitrarily. All such actions are taken in strict accordance with our regulatory obligations, security protocols, and legal requirements.
The final outcome of your case, along with the necessary steps to resolve the outstanding matter, has already been communicated to you directly through our official support channels. For privacy and data protection reasons, we do not discuss specific account details or timelines in a public forum.
Please refer to our direct communications to proceed with the resolution.
Best regards,
Super mega good and cool
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Alexandru,
Thank you for your great feedback! We’re very happy to hear that you had such a positive experience with myTU.
Best regards,
myTU Team.
Résolument de problème parfait
Résolument de problème parfait
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Romuald,
Thank you for your kind feedback! We’re delighted to hear that your issue was resolved perfectly.
Best regards,
myTU Team
Davvero un servizio professionale
Davvero un servizio professionale, attento alle mie esigenze ..sempre pronto e disponibile..Francesco grazie ancora per la pazienza!!
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Marco,
Thank you very much for your kind words! We’re happy to hear that you found our service professional, attentive, and helpful. We will be sure to share your thanks with Francesco.
Best regards,
myTU Team
Functioning very well and have a great…
Functioning very well and have a great customer service
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Richard,
Thank you for your kind feedback! We’re delighted to hear that myTU is working well for you and that you’ve had a great customer service experience.
Best regards,
myTU Team
Supporto chiaro, veloce ed esaustivo
Il supporto che ho ricevuto, grazie a Maryana, è stato molto utile e anche veloce. In poco tempo ho risolto i miei dubbi, tramite pochi messaggi scambiati via email.
Sono rimasto molto soddisfatto di questo servizio.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Giovanni,
Thank you very much for your kind feedback! We’re delighted to hear that Maryana was able to assist you clearly, quickly, and effectively.
We truly appreciate your trust and will be sure to share your kind words with her.
Best regards,
myTU Team
Konto 3/4 Jahr in Überprüfung
Konto 3/4 Jahr in Überprüfung. Richtige Verbrecherbank.
Nachtrag
Hab mich geirrt
Die Kontosperrung besteht schon 1 Jahr
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
We’re sorry to hear about your experience. Account reviews may require extended processing in line with regulatory, security, and legal obligations.
For privacy and data protection reasons, we are unable to discuss account-specific details in a public review.
Best regards,
myTU Team
Volle Zufriedenheit hat alles super…
Volle Zufriedenheit hat alles super und schnell gelöst.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Marco,
Thank you for your kind feedback! We’re delighted to hear that everything was resolved quickly and to your full satisfaction.
Best regards,
myTU Team
Sono bravi
Sono bravi , veloci nel rispondere in email e a risolvere i problemi , l'App funziona benissimo , le spese zero , bravi speriamo che continuate così !
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Antonio,
Thank you for your kind feedback! We’re glad to hear you appreciate our quick email support, problem resolution, and the smooth app experience.
Best regards,
myTU Team
Ich bedanke mich für die schnelle…
Ich bedanke mich für die schnelle Lösung bei Problemen. Freundliche Mitarbeiter!
Danke Ihnen!
Wollenick Rene
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Rene,
Thank you very much for your kind review! We’re happy to hear that your issue was resolved quickly and that you found our team friendly and helpful.
Best regards,
myTU Team
Bonifico pendente
Buongiorno , sono 4 giorni che sto aspettando che stornano un bonifico in entrata nonostante fosse a mio nome e nonostante ci fosse scritto massimo 3 giorni lavorativi . Assistenza pessima che non risponde da nessuna parte . Ho fatto fare richiesta di storno anche dalla mia banca ma ancora non rispondono né hanno mandato a me la richiesta di accettazione di storno . Tutto molto grave . Evitate assolutamente
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
We must respectfully clarify that the transfer referenced in your review was reviewed and subsequently released, and the matter was resolved. Our support team also responded during the review period.
For privacy and data protection reasons, we cannot publish account-specific details in a public review. However, the current review does not reflect the final status of the case.
If you believe there is still any unresolved issue, please contact us from your registered email address and we will review it promptly. Should you feel it appropriate, you are welcome to update your review to reflect the current status.
Best regards,
myTU Team
Esmu Pilnìbà Apmierinàts Jūsu darbā un…
Esmu Pilnìbà Apmierinàts Jūsu darbā un sniegtos pakalpojumus!👍🏻
8. juni 2026
Svar fra myTU
Hello,
Thank you for your kind feedback! We’re delighted to hear that you are fully satisfied with our service and support.
Best regards,
myTU Team
Francesco helped me resolved my…
Francesco helped me resolved my concern. He is knowledgeable of the product and services of the company. Thank you for your assistance. Keep it up👍...
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Marie,
Thank you for your kind feedback! We’re delighted to hear that Francesco was able to resolve your concern and provide knowledgeable assistance.
We’ll be sure to share your kind words with him.
Best regards,
myTU Team
mi hanno bloccato il conto
mi hanno bloccato il conto con dentro i miei solti da agosto dell'anno scorso ho scritto e riscritto e continuavano a temporeggiare! sono passati oltre 10 mesi e il mio conto è ancora bloccato quindi state attenti tutti lo sconsiglio vivamente
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Chaima,
We understand your frustration. Please note that account restrictions and closure decisions are not applied arbitrarily, but in accordance with regulatory, security, and legal requirements.
The outcome of your case has already been communicated through our official support channels. For privacy and data protection reasons, we cannot provide further account-specific details in a public review.
Best regards,
myTU Team
Francesco (myTU),
Francesco (myTU),
Labai ačiū už tikslią ir aiškią informaciją.Ji buvo naudinga ir greita.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Tomas,
Thank you for your kind feedback! We’re glad to hear that Francesco provided clear, accurate, and helpful information.
We’ll be sure to share your kind words with him.
Best regards,
my tu...... is perfect for me
Very easey sing in......and i hope all itis ok....
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello,
Thank you for your feedback! We’re happy to hear that signing up was easy and that myTU is a good fit for you.
Best regards,
myTU Team
Le professionalisme
Le professionalisme, le sérieux, la courtoisie, la rapidité de l'enquète et la persévérence de Madame Maryanaface à mes doutes .
Sans elle j'aurais perdu une belle somme en euros.
Ce service compétant est exceptionnel, car pour moi unique en Europe.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra myTU
Hello Claude,
Thank you very much for your kind feedback! We’re delighted to hear that Maryna was able to support you with professionalism, care, and persistence.
We truly appreciate your trust in myTU and will be sure to share your kind words with her.
Best regards,
myTU Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.