Great prices, quick delivery and nice products. Had a slight problem with one item. Got in touch with Customer Services, sorted out very quickly and replacement sent, no questions asked. Couldn’t ask... Vis mer
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Se hva andre synes
I returned a faulty stroller to My Babiie 1 week ago. DPD tracking confirms the parcel was delivered to their warehouse. I have emailed customer service multiple times for an update, but received no r... Vis mer
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Quick delivery had a issue with order but got sorted straight away very pleased with my travel pram set had loads of compliments its very sturdy looks amazing
Selskapet har svart
I ordered a 3 all in one travel system Sunday afternoon ant it arrived Tuesday morning in original packaging. Now that’s what I call great service. I would highly recommend this company. Mary D.
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Informasjon om virksomheten
Om My Babiie
Skrevet av virksomheten
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Kontaktopplysninger
Commercial Road, TN12 6EN, Paddock Wood, Storbritannia
- info@mybabiie.com
- www.mybabiie.com
4,3
Enestående
5k anmeldelser
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Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra My Babiie
Hi Janet,
Thank you for your review.
We're pleased to confirm that your refund has now been processed. Please allow a few working days for the funds to appear in your account, depending on your bank or payment provider.
If you have any further questions, please don't hesitate to get in touch with us at info@mybabiie.com.
Kind regards,
The My Babiie Team
Svar fra My Babiie
Hi Meklit,
Thank you for taking the time to leave us a review. We're delighted to hear you're enjoying your pushchair and that you're pleased with it.
We also appreciate your feedback regarding the weight. Customer comments like yours are invaluable to us, and we'll be sure to pass this on to our Product Team as we continue to develop and improve our range.
Kind regards,
The My Babiie Team
i would recommend
Great product range and smooth customer experience.
Fast delivery.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi James,
Thank you for your kind review. We're so pleased to hear you had a smooth shopping experience and were happy with both our product range and fast delivery. We really appreciate your recommendation.
Kind regards,
The My Babiie Team
Delivery was very quick
Delivery was very quick! Lovely product. I can’t wait to see my new grandson in it!
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Alicia,
Thank you for your lovely review. We're delighted to hear your order arrived so quickly and that you're pleased with your purchase. We hope your new grandson enjoys many happy adventures in it.
Kind regards,
The My Babiie Team
Excellent service
Excellent service! Very fast delivery with easy tracking. My item came in excellent condition and I am very happy with my pushchair that was £30 cheaper than most other websites.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi S. Morais,
Thank you for your fantastic review. We're delighted to hear you were happy with our service, the fast delivery and the condition of your pushchair when it arrived. It's also great to know you found such good value with your purchase.
We hope you enjoy using your new pushchair.
Kind regards,
The My Babiie Team
Absolutely shocking quality and…
Absolutely shocking quality and customer service
I am extremely disappointed with both the quality of this pushchair and the way this company has handled the situation.
My pushchair suddenly collapsed while my two-year-old son was in it. Thankfully he wasn’t seriously hurt, but that was down to luck, not the safety of the product. A pushchair should never fail like this under normal use.
When I contacted customer service, I was initially told they had never heard of this happening before. However, after doing my own research, I found multiple reviews from other customers reporting exactly the same issue. That made me feel as though I wasn’t being given the full truth.
To make matters worse, I was left without a pushchair while waiting for the issue to be resolved. As a parent, that’s incredibly stressful and inconvenient. The whole process has been slow, frustrating and lacking in empathy.
A company selling products for babies and young children should put safety first. Instead, I felt dismissed and let down.
I would strongly advise anyone considering buying from this company to do their research first. Based on my experience, I have completely lost confidence in both the products and the customer service.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Kizzy-Leah,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how upsetting this must have been for you and your family.
The safety of the families who use our products is our highest priority. As soon as you contacted us, your case was escalated as a product safety investigation, and we gathered the information needed to carry out a full technical assessment before arranging for the pushchair to be returned to us for inspection.
We appreciate that being without a pushchair was difficult. Once the necessary information had been gathered and you confirmed you wished to receive a replacement, we arranged for a replacement pushchair to be sent as quickly as possible. To make things easier, we also sent packaging to your home so the original pushchair could be safely returned to us for inspection before arranging the collection and replacement.
If anyone feels they've experienced a similar issue, we'd always encourage them to get in touch with us directly. We'll be happy to review their individual circumstances, investigate the product where appropriate, and do everything we can to help.
Thank you again for bringing your concerns to our attention. We appreciate your feedback and remain committed to completing our investigation and supporting you through the remainder of the process.
Kind Regards
My Babiie Customer Care
The product
The product are amazing for new born and little ones, thank you for your products I would recommend it to family and friends very happy
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Reece,
Thank you for your wonderful review. We're so pleased to hear you're happy with our products and that you would recommend My Babiie to your family and friends. Your support means a great deal to us.
Kind regards,
The My Babiie Team
Ordered the mb450 luxe in April with…
Ordered the mb450 luxe in April with the dispatch date being 15th June as baby was due in mid June to then get an email saying dispatch has been delayed to the July 24th and recently received another email saying dispatch has now changed to first week of August I have emailed asking if pram would definitely be dispatched as my baby has already gone 4 weeks without a pram and they basically said they can’t give me a definite that the pram would be dispatched I also asked for a partial refund as half the pram would be no use to me once it arrives which they have avoided answering. Can’t get the first lot of pre orders out yet they have re released the pram again for pre orders.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Jack,
I'm so sorry to hear about your experience and the disappointment caused by the delays.
I've just tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Please could you email me directly at 'escalations@mybabiie.com' - FAO: Maddy and I'll personally look into your order, review what's happened, and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Very easy and confirmation straight away
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Sue,
Thank you for taking the time to leave us a review. We're delighted to hear you found the ordering process quick and easy and that you received your confirmation straight away.
We really appreciate your feedback and hope you enjoy your My Babiie purchase.
Kind regards,
The My Babiie Team
Great Customer Service Team!
Bought a stroller from My Babiie that I found was a bit too bulky for our car boot when it arrived. Contacted their customer service email and was given simple and clear instructions on how to send it back. I then ordered another compact stroller from them and had a mishap with the recliner straps which resulted in me cutting the bottom fabric and fixing the issue. I contacted customer services again about this issue and explained everything. I was fully supported throughout the ordeal with very swift responses from their team and the issue was fixed. They then stated they would be sending me another chair unit as a goodwill gesture to replace the one I had to cut open (even though this meant it was out of warranty). Very happy with the communication and fast responses from My Babiie. The new stroller is perfect and extremely good value for money. I will definitely be recommending them in future. Thank you My Babiie, you are a great company.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Victoria,
Thank you so much for your wonderful review. We're delighted to hear that our Customer Service team was able to help you with both your return and your replacement stroller. It's fantastic to know you're happy with your new stroller and that our team could provide a solution for you. Your kind words and recommendation mean a great deal to us.
Kind regards,
The My Babiie Team
Brilliant customer support
I had problems with my pram wheel and other parts i lost, so I contacted customer support. I was helped by Mike, one of the staff from their team. He was polite and efficiently helped me fix the problem by sending me the missing parts for free. Thank you very much My Babiie and Mike from customer support ❤️
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Maryam,
Thank you for your lovely review. We're so pleased to hear that Mike was able to help resolve the issue with your pram and replace the missing parts for you. We'll be sure to pass your kind comments on to him. We hope you continue to enjoy your My Babiie products.
Kind regards,
The My Babiie Team
Easy to order
Easy to order, super fast delivery, not used item as it is a gift, looks really nice.
Thank you for great service.
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Diana,
Thank you for your kind review. We're delighted to hear you found our website easy to use and that your order arrived so quickly. We hope the recipient loves their gift, and thank you for choosing My Babiie.
Kind regards,
The My Babiie Team
Failed delivery
I have been dealing with Mike regarding a car seat which failed to be delivered via Evri. The customer service from MBabiie has been brilliant. They arranged a replacement which was delivered within 2 days. Mike has been excellent from start to finish. Thank you Mike
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Jacqui,
Thank you so much for your wonderful review. We're delighted to hear that Mike was able to help resolve the delivery issue quickly and arrange a replacement for you. We'll be sure to pass your lovely feedback on to him. Thank you for recognising the service you received, and we hope you enjoy your new car seat.
Kind regards,
The My Babiie Team
Absolutely gorgeous pram for my…
Absolutely gorgeous pram for my granddaughter. Easy to set up easy to fold away & stunning too
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Susan,
Thank you for your lovely review. We're so pleased to hear you're happy with the pram for your granddaughter. It's wonderful to know you found it easy to set up and fold away, and that you love how it looks too.
Kind regards,
The My Babiie Team
Awful experience
Awful experience. Would not recommend buying a stroller - the first one arrive and breaks didn’t work properly. A replacement came and the bar at the back was bent not allowing the back of the stroller to sit properly.
Customer service has been poor. Delivery failed to arrived on planned dates. The second stroller has gone back and I’ve requested a refund to be told this can take 10 business days! So I am still waiting on my refund.
Product quality is awful. There are much better strollers out there that fall within the same budget.
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Jade,
I'm so sorry to hear about your experience. This certainly isn't the level of service we aim to provide, and I completely understand your frustration.
I've tried to find your communication history using your name, but unfortunately I haven't been able to locate anything, and Trustpilot doesn't provide us with any additional details.
Would you mind popping me an email at escalations@mybabiie.com - FAO Maddy, and I'll personally look into your case and see what I can do to help.
I look forward to hearing from you.
Kind regards,
Maddy
Head of Customer Experience
Svar fra My Babiie
Hi Lynn,
Thank you for taking the time to leave us a review. We're so pleased to hear you're happy with your My Babiie purchase and really appreciate your support.
Kind regards,
The My Babiie Team
Really impressed with My Babiie
Really impressed with My Babiie. We bought a travel stroller for our holiday and for the price it’s brilliant - so compact. I also recently ordered the 3 in 1 travel cot and I love it, the newborn insert is great and the zip to open out for a play pen. Definitely will be ordering again!
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Grace,
Thank you for your fantastic review. We're delighted to hear you're enjoying both your travel stroller and your 3 in 1 travel cot. It's wonderful to know you're happy with the compact design and the practical features of the travel cot. We really appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The My Babiie Team
Very beautiful car seat and very quick…
Very beautiful car seat and very quick delivery. I got it delivered in 24 hours which was a super service. Although I thought the car seat is detachable to be used without the base but its not. How ever me and baby loves it.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Kulsum,
Thank you for your lovely review. We're delighted to hear that you love your new car seat and that it arrived so quickly. It's wonderful to know both you and your little one are happy with it.
We're sorry to hear there was some confusion regarding the seat being detachable from the base. We really appreciate your feedback, as it helps us improve the information we provide to our customers.
Kind regards,
The My Babiie Team
Item not delivered!
I ordered a part on 20/06/26. I received confirmation of despatch on 21/06/26. As of today 09/07/26 Evrie are still awaiting the item!
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Tracey,
Thank you for taking the time to leave your review.
We're very sorry to hear that your item has not yet arrived, and we sincerely apologise for the inconvenience this has caused.
Please could you get in touch with us at info@mybabiie.com with your order details? We'd be more than happy to look into this for you and work to get the issue resolved as quickly as possible.
We look forward to hearing from you.
Kind regards,
The My Babiie Team
1-Star Review
1-Star Review: Absolute Nightmare – Avoid My Babiie and Kiddies Kingdom at All Costs
I have never been this furious with a company in my life. We bought a My Babiie pram from Kiddies Kingdom at the beginning of April, excited for our first baby. They assured us it would arrive by April 15th. What a joke.
First came the email pushing it back to May. Then another email in May saying end of June. June arrived and we got yet another email – now July 9th. It’s currently July 9th and nothing. I called Kiddies Kingdom and they casually told me My Babiie won’t even send it until the end of August. That’s nearly five months of waiting for a pram we ordered in April. Unbelievable incompetence.
Because we were desperate (our baby came early on 20th May instead of 6th June), we bought one of their travel prams as a temporary solution. They sent it without a hood. After emailing them, they finally sent the hood – but it was missing the correct connecting part. So we had to waste even more money buying replacements elsewhere and chase a refund that we still haven’t received.
We have now been pushing our newborn around without a proper pram for nearly two months. This whole ordeal has caused us severe stress and anxiety during what should have been a joyful time with our new baby. Every single promise they made was broken. The communication is appalling, the delays are endless, and their products arrive incomplete and unusable.
Do not buy from My Babiie or Kiddies Kingdom. This has been the worst customer experience I’ve ever had. Save yourself the headache, the money, and the tears. Go somewhere that actually delivers what they promise. I will never shop with either of these companies again and I’ll be warning every parent I know.
Absolute disgrace
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra My Babiie
Hi Lawrence,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how upsetting and stressful this must have been, particularly after welcoming your baby earlier than expected.
We sincerely apologise for the repeated delays to your pre-order. Unfortunately, these were caused by unforeseen delays to stock arriving with us, and we appreciate how disappointing it was to receive revised delivery dates. We understand this had a significant impact on your plans.
We're also very sorry to hear about the issue with the travel stroller arriving incomplete. This is certainly not the experience we want any customer to have.
As your order was placed through Kiddies Kingdom, they are your retailer and hold the sales contract for your purchase. However, we would still like the opportunity to review the issues you've experienced and see if there is anything we can do to help. Please contact us at info@mybabiie.com with your details, and our team will be happy to look into this further.
Kind regards,
The My Babiie Team
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