Mulberry England  Anmeldelser 

Wow Mulberry you really have gone downhill. Returned a bag still under warrantly due to gold hardwear tarnishing they took the bag back and replaced some of the parts with issues but not all , after a month the bag was returned so I contacted customer services and they arranged to take the bag bavck.
Not one apology or acknowledgement of the fact they forgot to replace some of them and now an email saying I have to pay for a repair !!! Cant get through on the phone, have to send an email and wait .
Come on Mulberry ive spent a fortune on your bags over the last few years but your customer services has seriously gone downhill and reading other reviews it would appear I am not the only one. Next stop I think has to be trading standards as you have broken your agreement with and you are still in possession of my bag.

I already have 3 bags which I have had no issues with. I bought the Billie recently and the strap keeps coming apart and the bag falls to the ground. when using I have to continuously hold the strap. Very disappointed indeed. Probably won't buy another bag in the future from this brand

Absoloutley disgusting, I ordered a bag for my wifes birthday on October 11th for delivery on the 12th. The item was shipped and never arrived. I contacted Mulberry customer care via email and was fobbed off for the first week. Then, no contact at all for a further 3 weeks. I am emailing pretty much every day at this point requesting a call but no-one is bothering to either reach out of even read the emails, and the customer care phone number just directs you to email them.
Disgraceful.

Bought a bag and wanted to talk to the customer support about an issue which is time sensitive... They provide a phone number which is not monitored, just an automatic recording asking to send them an email. I sent an email and used the form on their website , still waiting for them to respond 5 has passed ... Surely in 2024 you can do better for a brand which is positioning itself as luxury

Bought a bag which is just out of its guarantee, (clasp tarnished ). I can honestly say I have never dealt with such poor customer service that clearly have no compassion or service skills when dealing with a complaint. Please be aware they are not interested once you have purchase your bag, word of advice don’t bother save your money. The reply from Mulberry I find really patronising. Don't say I did not warn you.

I have just been to the Molby and it was a fantastic Sunday lunch staff were fantastic. Quality was exceptional. My partner was a vegetarian. She had the nut roast and she said it was absolutely amazing. I had the beef which was exceptionally good too. everything about it even to the staff were amazing. I look forward to visiting the Cabe again thank you guys.

Wish I’d read reviews before purchasing, my exact handbag was £300 cheaper in the outlet in the same week and when I complained was told the outlet sells full price items, sale items and faulty items. The bag was perfect in the outlet and I could have returned the original but since I had used it didn’t want to do that. Won’t trust them again.

I went on here to check if anything had improved with Mulberry since my own terrible experience where they never sent me a £700 bag I purchased. The box came with nothing inside it. I made multiple complaints . Was treated like I was in the wrong. No refund. Shockingly bad and rude customer service. Looks like nothing has changed. They should be ashamed of themselves. How they can continue to treat customers this way . These bad experiences have been going on for 2 years. I will also never purchase anything from them again having bought bags before I had the above happen . They are now cheating customers out of their hard earned money with sub standard products and trying to pass off old for new . Shame on you Mulberry

Mulberry Copenhagen:
I forbindelse med deres sale som udløber d. 11 august 2024 har jeg forespurgt på nogle Lily-Tasker til en gave.

Jeg har derfor prøvet at kontakte dem via instagram, men da jeg ikke fik nogen respons prøvede jeg på deres kundemail. Men heller ikke reaktion her.

Det er simpelthen ikke godt nok at de reklamere med noget, men så er de ikke til at få fat i - Simpelthen dårlig kundeservice

I have been a customer of Mulberry for over 10 years and only purchase my bags/purses etc from them. My latest bag unfortunately was not fit for purpose and the leather leaked onto the fabric of the main bag when it got wet. The customer care team were amazing in their support and i would like to personally thank Saffron for all of her help. My bag was promptly reviewed and once it was deemed unfixable, i was provided with a gift voucher equal to the purchase price so that i could order a new one, Saffron even contacted stores to find one that I would like - thank you for your help! There is a reason you pay for high quality brands

You will receive a bill for shipping and tax long after you have received something from the Mulberry online store. So if you consider buying something, you must add 30% to the price. At least!

I decided to purchase a mulberry bag for my birthday after going thought surgery.
However it was sent what looks to be a second hand used bag!
I do not believe that this bag was not ever been used !
I am very upset ..
The box was damaged the bag looked tarnished and dirty the leather looks poorly looked after … very unprofessional of Mulberry !

No confirmation of purchase, no notification of shipping, no receipt and no answer to emails requesting information from customer services. Item has arrived but not sure what anyone is supposed to do if there’s an issue.

Purchased a Billie bag 3 years ago, which had to be replaced 2 years ago as it was substandard. The replacement has been lightly used and the padlock and chain have broken. Mulberry refusing to give me a replacement padlock without me paying over £100. A £900 bag should last a lot longer than their one year warranty. I have 7 other mulberry bags, some of which are around 8 years old and they are still in excellent condition. They clearly are not producing the quality products they once did. I will never purchase another mulberry product.

Mulberry sold me a faulty bag. Refused to honour their warranty and wanted £££ to fix. When I said it was too much they gaslighted me by saying it was to pay their staff fair wages.

Honestly better treatment from high street, seeing these reviews makes me sick. I hope they continue to get bad press. Stay clear!!!

I purchased the Mulberry X Mira Mikati Canvas Tote in January 2024 for my daughter as it’s cute and a nice remembrance for the Year of the Dragon.

It wasn’t used until we went to Japan late March 2024. To our disappointment, the stitching on the handle started to unwind on the 1st use! Luckily I had a safety pin which we used to re-attached it.

I have since approached Mulberry Customer Service to address this quality issue. They replied after 5 working days with a link for care & repair. Great until, I discovered I have to pay for this! Why should I be responsible to the cost when it’s a product quality issue - a product not fit for purpose?

I have acquired many Mulberry bags over the years and after this experience, I won’t be buying their products anymore.

Purchased a pair of trainers in the sale on Thursday 6th and still not received them and today is 11th June. No house number is on the parcel and DPD have refused the delivery and now sent it back to Mulberry. Customer Service is absolute shocking, they don’t care whatsoever. Can’t send me another pair as there aren’t any in the size and colour which I find hard to believe for what I “thought” was a luxury brand. So now have a further wait for them to be received and resent out. What an absolute shambles!!!

My husband and I visited the Battersea store last weekend to choose my birthday present. I wanted to gain some advice regarding the different sizes and colours available in the 'Antony' range. (I could have ordered online from John Lewis with some vouchers I had, but thought using a store would be a better 'experience') The shop assistant (name: Shumoney?) was unhelpful, dismissive, un-attentive with no manners. She could hardly be bothered to answer any of my questions and made me feel as though I was interrupting her 'standing-around-doing-nothing'. I was really disappointed as we had made a special trip up to Battersea from Guildford as buying a Mulberry handbag is not an 'everyday' purchase. I certainly won't be recommending this store to anyone.

Ordered a gift card for my wife....took 5 days to arrive (despite paying extra for DPD courier)
When I opened the parcel, the gift card letter was addressed to someone else and was the incorrect value. Basic error that should not happen. Currently waiting to hear back from customer service.......long wait.

21 April I ordered a wallet (€300). I changed my mind an hour later and immediately cancelled the order.
22 April I received and email that my order was on its way.
The only thing I could do according to the customer service was returning the wallet.
Finally the package arrived. Then started the hassle of returning it to the UK from Belgium.
You need to stick three invoices on the box I found out at the UPS station.
I never received one.
Back home asking for it. Two or three mails I finally got it.
Back to the UPS station.
May 24 I got my money back on my CC.
More than a month later.
W55946918.

Suggestion to Mulberry. Read your mail in the morning before shipping. But the overall impression was they just don’t care.